2017 Evolution of Work Conference by Engage Business Media

EVOLUTION OF WORK

OFFICIAL EVENT GUIDE

15 SEPTEMBER 2017 CONFERENCE VICTORIA PARK PLAZA I LONDON

HOW TECHNOLOGY IS HELPING REVOLUTIONISE THE WAY WE WORK PLATINUM SPONSOR

BRONZE SPONSOR

GOLD SPONSORS

ORGANISED BY:

EvolutionOfWork.com @EngageEmployee #EngageConferences

The all-in-one platform built speciďŹ cally for internal communicators. Poppulo equips communicators with the solutions needed to align and engage employees through better internal communications.

Email Analytics Events Campaigns

poppulo.com

sales@poppulo.com

Global HQ: +353 21 242 7277 â&#x20AC;˘ US HQ: +1 781 443 7600

WELCOME

THE TEAM Steve Hurst Editorial Director E: steve.hurst@ebm.media T: 01932 506 304 Nick Rust Sales Director E: nick.rust@ebm.media T: 01932 506 301 Katie Donaldson Marketing Executive E: katie.donaldson@ebm.media T: 01932 506 302 Robert Cox Sponsorship Sales E: rob.cox@ebm.media T: 01932 506 308 James Cottee Sponsorship Sales E: james.cottee@ebm.media T: 01932 506 309 James Major Sponsorship Sales E: james.major@ebm.media T: 01932 302 110 Alex Webb Sponsorship Sales E: alex.webb@ebm.media T: 01932 506 303 James Hitchinson Sponsorship Sales E: james.hitchinson@ebm.media T: 01932 506 305 Dan Skinner Membership Sales E: dan.skinner@ebm.media T: 01932 506 307

WELCOME A very warm welcome to our first Evolution of Work Conference. Building on the success of a roster of successful employee engagement events, today’s CPD accredited conference will bring into sharp focus the challenges and opportunities facing our rapidly changing workforce in a fast evolving workplace environment Technology is having a profound impact on the way we work and also our expectations of what work has to offer – and new technologies impacting on our working environment, such as robotics and Artificial Intelligence, are constantly evolving. Against this backdrop of rapid technology-driven change in the workplace the human condition remains and the culture of an organisation and the way it interacts with its people and its customers is arguably more important now than ever before. Organisations must also grapple with the challenges that come from an increase in homeworking and the blurring of the lines between our work and our social lives. Our case study driven conference – running alongside our first Internal Communications Conference – will shine a light on the issues and challenges thrown up in a constantly changing world of work. Delegates will hear from organisations as diverse as Missguided, Public Health England, Merlin Entertainments, UCL, Land Registry, Anchor Homes, Twitter and the CIPD. They will learn how the traditional workplace is fragmenting – technology savvy millennials and digital natives will soon make up the majority of the workforce. The virtuous circle formed by highly engaged, motivated and well directed colleagues interacting across the business with increasingly sophisticated and demanding customers is the only sustainable way forward, and will remain a focal point for our activities. Our aim is for our delegates to leave this conference armed with all the tools and techniques and insight they need to implement effective and successful long term employee engagement strategies. Have a great day. Steve Hurst, Editorial Director

Dan Keen Membership Sales E: dan.keen@ebm.media T: 01932 506 306 Sabrina Clarke Finance Department E: ﬁnance@ebm.media T: 01932 500 103

EvolutionOfWork.com @EngageEmployee #EngageConferences EngageEmployee.com Evolution Of Work Conference is organised by Engage Business Media Ltd Join EngageEmployee.com (free membership) and receive Latest News and Features, Weekly Newsletter, Invitations to Directors Forums, Conferences, Summits, Webinars, Focus Groups and more. Nicholson House I 41 Thames Street I Weybridge I Surrey I KT13 8JG Company Registration No. 8636460

Help your staff ge et energy smart By becoming a Smart Energy Employ yer you can help your staff to get their energy use under control and save on n energy costs. Smart meters are being offered to every household at no additional costt as part of a national upgrade upgrade. They arre helping households across Great Brita ain to get energy smart by making energ gy use visible and by bringing an end to estimated bills. This is a once in a generation upgrade e and employers have an important role e to play in encouraging their staff to bene eﬁt from this new technology.

How you can get involved and become a Smart Energy Employer Get involved in the national movement and we will provide you with a badge you can use in corporate publications and on your organisation’s website. Some of the ways you can get involved: • provide information for staff about the benefits and how they can get one. We have a range of free posters, leaflets, and online resources for you to use • share video content on smart meters, how to use them and some energy saving tips. You can find lots of these on our website at smartenergyGB.org/ /s smartideas • offer your staff flexible working so they can be at home for the smart meter installation to take place • work with us to create an event or bespoke assets for your organisation

To ﬁnd out more come visit us at stan nd 2, or visit smartenergyGB.org/ /e employers

CONTENTS

Visitor Information

Speakers

6-7

Event App

SPONSORS

THANK YOU TO OUR SPONSORS PLATINUM SPONSOR

GOLD SPONSORS

BRONZE SPONSOR

The world in

Culr.

Traditional feedback is dead. Bring Culr to your workplace with an award-winning feedback app that empowers people in real time.

Experience the power of Culr. Learn how organisations are re-energising employee engagement and talent management. 14:50–15:15 Paul Hutchinson (Head of Product, Sparks Grove; Founder, Culr) Chris Lloyd (27partner‫ݙ‬, CTO & Founder)

AGENDA SUMMARY 09:00

Chair’s Introduction: Cathy Brown, Executive Director, Engage For Success

THE WORKPLACE OF THE FUTURE 09:10

Keynote: Building a More Human Future of Work Ruth Stuart, Head of Strategy Development, CIPD

09:35

Land Registry Case Study: A Digital Voice for HM Land Registry’s People Caroline Anderson, Director of HR & Organisation Development, Land Registry

10:00

10:25

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 1 10:55

Missguided Case Study: Ripping up the Rule Book and Building Cultural Spirit Alyson Fadil, People Director, Missguided

11:20

Making Great Days at Work by Being Brave

11:45

Public Health England Case Study: Developing Compassionate Workplaces

Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency Tony Vickers-Byrne, Chief Adviser – Diversity and Inclusion and Staff Health and Wellbeing, Public Health England

THE WORKFORCE OF THE FUTURE 12:10

Smart Energy Employers: Why Engaging your Workforce with Sustainability Makes Sense Claire Maugham, Director of Policy and Communications, Smart Energy GB

12:35

Developing The Workforce for the Future, Today Tim Morton, Director, INTOO UK & Ireland

13:00

Twitter Case Study: Work Reinvented – Surviving a World of Work Under Pressure Bruce Daisley, EMEA Vice President, Twitter

13:25

Lunch

THE IMPACT OF NEW TECHNOLOGIES 14:25

Technology and the Entrepreneurial Revolution: Who will Thrive? Dr. Gorkan Ahmetoglu, Lecturer of Business Psychology, University College London

14:50

Building a Successful Feedback Culture

15:15

Anchor Case Study: The Changing Role of the Communications Professional

Paul Hutchinson, Head of Products, Sparks Grove & Chris Lloyd, CTO & Founder, 27partners Neil Taylor, Employer Brand and Digital Manager, Anchor

15:40

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 2 16:10

Timebank Case Study: Is Volunteering the Answer to Engaging Millennials? Helen Walker, Chief Executive, Timebank

16:35

Making Employees Happy Alison Argall, Business Development Director, Tusker Direct

17:00

The Case For Heart-Centred Leadership Danielle Macleod, Co-Founder, Somebody Inside

17:25

Chair’s Closing Remarks Cathy Brown, Executive Director, Engage For Success

17:30

Drinks & Networking

FLOORPLAN

Lower Level 2

Stage Stand 1

HALL 1

Stand 2

EXPO HALL

INTERNAL COMMUNICATIONS CONFERENCE

3 2

Stand 3

Catering

Stand 4

HALL 2

1 5

EVOLUTION OF WORK CONFERENCE

Stand 5

Registration To Lifts

Stand 6

Stage

Focus Group

FOCUS GROUP 14.25 - 15.25

Stairs to Reception

CONFERENCE PROGRAMME 09:0009:10

HALL 2

CHAIR’S INTRODUCTION: Cathy Brown, Executive Director, Engage For Success

THE WORKPLACE OF THE FUTURE 09:1009:35

Keynote: Building a More Human Future of Work Ruth Stuart, Head of Strategy Development, CIPD The world of work is constantly evolving, with multiple trends shaping how, where and when we work. These changes may seem inevitable, but we are not bystanders. It is our actions and the decisions we make that will profoundly shape the future of work. In this presentation Ruth Stuart of the CIPD will explore how together we can build a more human future of work, beneﬁting individuals, businesses, economies and wider society.

HALL 1

Ruth is the Head of Strategy Development at the CIPD, the professional body for HR and people development. She is responsible for developing and evolving the CIPD’s long-term strategy and is passionate about creating a more human future of work. Ruth joined the CIPD in 2013 as Research Adviser for Learning and Development (L&D), focusing on the latest trends in L&D and transformational change. Prior to joining the CIPD Ruth held a number of roles within Tesco plc in both specialist L&D and generalist HR roles. Most recently she worked within organisation development, leading capability development within the commercial business function. Prior to this she gained experience as an HR business partner and in international talent and leadership development. She holds a ﬁrst degree in politics and modern history, an MA in Human Resource Management and is a Chartered member of the CIPD.

09:3510:00

Land Registry Case Study: A Digital Voice for HM Land Registry’s People Caroline Anderson, Director of HR & Organisation Development, Land Registry Caroline Anderson, talks about how HM Land Registry uses blogs and online discussion to encourage robust and honest conversations between its board and staff. Genuine engagement requires open and two-way dialogue. However the rhetoric rarely matches the reality, and these conversations can become over managed with staff not feeling able to raise the topics that really matter to them. Following years of uncertainty, poorly managed change projects and a high turnover of board members staff morale was low and there was a lack of trust in senior management. Enter a new Chief Executive, the ﬁfth in ﬁve years, willing to take a different approach and embrace digital communications in order to tackle staff concerns head on… Caroline will talk about HM Land Registry’s digital engagement journey, the impact it has had so far, the commitment needed from senior leaders to make it work, and why strong values underpin every conversation.

Caroline joined the HM Land Registry in December 2013 following a career in Local Government. Previously she was Human Resources Director for the London Borough of Hackney. She has substantial experience of operating at Board level including advising Board Chairs, Chief Executives, Directors, senior managers and politicians in a range of highly complex, politically sensitive and fast moving environments. Extensive experience of leading and delivering organisation and cultural change, transformation programmes, service redesign and the development and implementation of HR&OD infrastructure (polices, processes and systems). A keen advocate for staff engagement, succession planning and personal development, she led on the introduction of the ﬁrst Apprenticeship programme at HMLR which initially resulted in the recruitment of 80 apprentices in 2014. Since then 465 apprentices have started their careers with HMLR Married with 2 grown up children Caroline’s newly rediscovered pleasures include holidays taken during term time to locations her children would hate and eating in restaurants that do not have a kids menu or high chairs!

HALL 2 10:0010:25

CONFERENCE PROGRAMME

Merlin Entertainments Case Study: For the Love of Fun – The Rollercoaster Challenge of Communicating with a Global, Complex Workforce Emma James, Group Employee Engagement Manager, Merlin Entertainments Merlin Entertainments is all about delivering memorable experiences for our guests. But we also want our team to LOVE what they do, and our philosophy is that we do it all For the Love of FUN. With our team being so diverse, from ride operators to chefs to engineers, across 15 languages and worldwide, it can be tough to get a message across in a personalised manner, which suits our team member’s preferred method of communication. We will talk you through our challenges and our plans for the future – showing you how we plan to deliver memorable career journeys at Merlin.

10:2510:55

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 1 10:5511:20

Missguided Case Study: Ripping up the Rule Book and Building Cultural Spirit Alyson Fadil, People Director, Missguided With a global brand that has disrupted high street fashion and become the fastest growing online fashion retailer, Missguided is about to push the traditional ‘HR’ boundaries to be truly disruptive. Aly Fadil joined the business as their People Director. After a successful career disrupting the sofa market she’s moved to fashion. Her brief; to build organisational capacity for global domination, enhancing the brands entrepreneurial and creative spirit. Here Unicorns do exist! • • • •

Building a cultural spirit inside and out Allowing managers, the empowerment and ownership to lead their teams Setting structure avoiding policy Delivering a People proposition that is anything but corporate

Professional Experience Alyson is the People Director for Missguided, joining the organisation in April 2017. Prior to this, Alyson joined Sofaworks (formally CSL) in July 2012 as HR Director. Her role was leading its 1000 Sofaworkers through a transformational change programme that turns sofa retailing on its head. The transformation has included rebranding a well-established retail business, leading cultural change to a service centred proposition, recruiting a full executive team to assist with external investment and preparing the business to become an Omni- channel retailer.

HALL 1

After a fulﬁlling career in marketing, from running Client Director roles to leading her own agency, Emma James took a bold step into the world of Employee Engagement, taking on the role leading engagement strategy and initiatives with Merlin Entertainments. With a background in marketing communications to bring to the mix, employee engagement campaigns at Merlin are taking a turn for the more creative! Having been on the agency side, and now the client side, Emma also relishes the chance to work with agency experts but loves the chance to deeper dive into one organisation’s approach

HALL 2 11:2011:45

CONFERENCE PROGRAMME

Making Great Days at Work by Being Brave Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency Phil and Ant are going to be discussing how organisations can make great days at work by being brave. Being brave is tough though, it’s scary, what if making the leap doesn’t work? – can we still go back?? Even though the approach to work has shifted, and we understand more about what engagement means and its impact – why are so many organisations struggling to implement these changes in 2017? Well sometimes you’ve got to be bold, be ﬁrst, try things, fail fast, learn and evolve. Ant and Phil will take you through the key steps required to #BeBrave, take a look how Recognition can fuel the personal journey up Maslow’s Hierarchy and share some success stories from River’s own clients and some of the world’s leading brands.

Ant’s career has straddled both sides of the customer / employee value chain, including seven years at Grass Roots, leading solution design across customer and employee programmes. Ant led the Coca-Cola, Coke Zone account while at AIMIA (Nectar) and has come full-circle back to the world of employee engagement with River, after starting his career with Talent Management publication, HR Grapevine. His hands-on client experience includes working with brands such as Visa, Virgin, Volkswagen Group, Bourne Leisure, Anne Summers and Oxfam. Ant is also an Advisory Board Member for the NSPCC and an active contributor to local and national Engage for Success groups.

11:4512:10

Public Health England Case Study: Developing Compassionate Workplaces Tony Vickers-Byrne, Chief Adviser – Diversity and Inclusion and Staff Health and Wellbeing, Public Health England Tony will talk about the development of a new Unit within Public Health England to take forward staff health and wellbeing programmes across PHE’s 74 sites, underpinned by the best practice in diversity and inclusion . The Unit will also have a major external focus, working with partners across all sectors to encourage all employers to invest in the health and wellbeing of their staff and to embrace the beneﬁts of a diverse and inclusive workplace. Tony will also discuss the compassionate management social movement which he set up in 2016, which now includes Professor Sir Cary Cooper and Peter Cheese from the CIPD amongst its growing membership.

Tony has over 20 years’ experience at director level, primarily in the NHS, where he has also led on facilities and communications at the Royal Surrey County Hospital. Tony was HR Director at the Health Protection Agency for ﬁve years prior to moving to PHE in April 2013. Tony also chairs PHE’s Delivery Board on Health and Work, which has been set up to work with business, national and local government and the public sector to help employers improve the health of the 27 million adults in employment in England. Tony is also a member of NHS England’s Equality and Diversity Council, a lead mentor in Race for Opportunity’s mentoring circles and a member of the Civil Service schools mentoring programme. Tony is a Chartered Fellow of the CIPD and lives in Dorking in Surrey.

HALL 1

Phil spent seven years at Maritz, working in various roles and gaining valuable experience in each. He left as an Account Manager in 1996 to join Motivforce, which was later to become Skybridge Euro RSCG. There he expanded his client experience with IBM on a global basis, General Motors within Europe, Pioneer, BT and Nortel to name a few. In 2002 Phil left Skybridge as an Associate Director to join River Marketing Limited as MD and lead a management buy-out in 2014. Since then he’s empowered Riverites to challenge the status quo and work with some brave clients who reap the beneﬁts of trying something new. River’s clients include Jaguar Land Rover, Asda, Compass Group, Mercedes Benz, BP and Honda to name a few.

CONFERENCE PROGRAMME

HALL 2 THE WORKFORCE OF THE FUTURE

12:1012:35

Smart Energy Employers: Why Engaging your Workforce with Sustainability Makes Sense Claire Maugham, Director of Policy and Communications, Smart Energy GB Claire will be discussing: • •

Why it’s valuable for employers to engage their staff with sustainability at home How encouraging staff to get smart meters installed can support staff engagement and the broader goals of the organisation

HALL 1

Claire Maugham is responsible for media, policy and public affairs at Smart Energy GB, and has more than ﬁfteen years’ experience in communications and campaigning. Until April 2011 she was Deputy CEO of the Centre for Cities urban economic think tank. She has held previous roles at the Equal Opportunities Commission, the Foreign and Commonwealth Ofﬁce, and IBM.

12:3513:00

Developing The Workforce for the Future, Today Tim Morton, Director, INTOO UK & Ireland New business models, exponential advances in technology including an increased use of robotics, AI and augmented humans are just some of the disrupters businesses face today. Future success will be underpinned by the agility and ability of our people to evolve and develop the skills for tomorrow, today. And recognition that current leadership models may also need to shift. But where do you start and what’s the current gap? Join us where we will unveil our latest research examining how prepared our people are for what the future world of work holds. We will also share insight into how organisations can start to up-skill their people to ensure longterm success.

Tim is the Director at INTOO UK & Ireland and is responsible for ensuring the solutions we provide to our customers exceed all expectations. With over 16 years working in the careers and talent space, Tim combines his experience, knowledge and connections to create innovative solutions that deliver real beneﬁt to individuals and value to organisations. He’s passionate about helping organisations, leaders and people navigate periods of change effectively, emerging stronger and more successful.

13:0013:25

Twitter Case Study: Work Reinvented – Surviving a World of Work Under Pressure Bruce Daisley, EMEA Vice President, Twitter Modern work is frying our brains. We’re working longer and harder than ever before and it’s starting to feel overwhelming. The number of people reporting feeling exhausted has doubled in the last 20 years. So what can we do – collectively and individually to improve our working lives?

Bruce Daisley is the EMEA Vice President of Twitter. He joined the company in 2012 having previously ran Google’s display business. At Google Bruce had responsibility for YouTube and display advertising. He has also worked at Emap/Bauer and Capital Radio. Previously New Media Age recognised Bruce as having made the Greatest Individual Contribution to new media in the UK. in 2015 he was voted Individual of the Year in The Drum’s Social Media rankings. He runs a podcast “Eat Sleep Work Repeat” on work culture which has featured in the iTunes top business podcasts since its launch at the start of 2017.

HALL 2 13:2514:25

CONFERENCE PROGRAMME

Lunch

THE IMPACT OF NEW TECHNOLOGIES 14:2514:50

Technology and the Entrepreneurial Revolution: Who Will Thrive? Dr. Gorkan Ahmetoglu, Lecturer of Business Psychology, University College London This talk reﬂects the notion that technological progress has triggered an entrepreneurial revolution. That is a double edged sword. Who are the winners and the losers? What is the psychological and behavioural implication on employees, entrepreneurs, and corporates? The question is no longer about whether we need to be more innovative; it is how we can compete on innovation. There is no shortage of opinion, but what does the data and science say? This session reveals the key insights we can draw from the science of entrepreneurship that helps us understand how to facilitate disruptive (and incremental) innovation.

14:5015:15

Building a Successful Feedback Culture Paul Hutchinson, Head of Products, Sparks Grove & Chris Lloyd, CTO & Founder, 27partners 27partners (a creative consultancy with a specialisation in talent management technology) and Sparks Grove (a consultancy that cultivates growth for clients by designing and building meaningful human experiences), combined to design, build and manage a 360 feedback revolution delivered via a bespoke application called Culr at one of the world’s largest fast food retailers. Paul Hutchinson (Head of Product, Sparks Grove) and Chris Lloyd (CTO & Founder, 27partners) will describe the journey of understanding the client’s needs, coming up with a plan to address them head on and delivering the solution through innovative technology, whilst changing company culture and habit at the same time. Paul is Head of Product at Sparks Grove, London. Having spent 9+ years in management consulting, Paul is now part of the founding Sparks Grove leadership team in London, helping clients build consumer-grade products for the corporate environment. His experience includes leading a digital transformation project at a global media business and founding a corporately-backed startup looking to change process of performance feedback forever. Chris founded 27partners in 2012 to address a need in the market for a full service, technology agnostic consultancy within the enterprise communications space. His current focus is on the design and implementation of solutions that work with the existing environments and speciﬁc needs of enterprise customers. 27partners provides consultancy to help customers understand the direction of the market and describe how various media solutions could ﬁt into their talent management plans.

HALL 1

Dr. Gorkan Ahmetoglu is a Lecturer of Business Psychology at University College London (UCL) and the co-founder of Meta Proﬁling Ltd. He has previously held the positions of Director of Management and Entrepreneurship, Director of Digital Entrepreneurship, and Director of Consumer Behaviour at Goldsmiths, University of London. He has also taught at London’s City University and Heythrop University. Gorkan is the author of Personality 101, the editor of the Wiley Handbook of Entrepreneurship, and has published numerous articles and reviews in leading academic journals as well as authored in Harvard Business Review and Management Today. Dr Ahmetoglu is a leading expert in psychological proﬁling and assessment and a business adviser and speaker in the areas of entrepreneurship, consumer decision-making, and marketing strategy. He is also an associate to Harvard’s EFL Global. Gorkan consults to global organisations and the UK government, and frequently appears in media as expert adviser.

CONFERENCE PROGRAMME 15:1515:40

HALL 2

Anchor Case Study: The Changing Role of the Communications Professional Neil Taylor, Employer Brand and Digital Manager, Anchor Join this case study to discover: • • • •

The business drivers that led Anchor to launch a social network for employees What we’re learning about the changing role of the communications professional in this space The measurable beneﬁts we’re seeing to engagement and communication Keys to success – our top tips

HALL 1

Neil is a digital communications and employee engagement specialist with a background in TV and multimedia content production. He is the Employer Brand and Digital Manager at Anchor, England’s largest not-for-proﬁt provider of housing and care for the elderly. Neil has worked across HR, Communications, Production and Development roles at the BBC, ITV and RDF Media. He’s focussed on delivering digital solutions to the challenges of employee engagement and recruitment. He’s passionate about the role enterprise social media plays in giving employees a voice and the beneﬁts this can bring.

15:4016:10

Coffee & Networking Break

EMPLOYEE RECOGNITION, REWARD AND RETENTION – PART 2 16:1016:35

Timebank Case Study: Is Volunteering the Answer to Engaging Millennials? Helen Walker, Chief Executive, Timebank Not only is the workplace changing, it’s changing faster than ever before. A generation that has grown up using mobile computing, networking and collaboration tools is entering the workforce. They are quick to grasp concepts such as remote working and reduced face-to-face time in the office. Research suggests that they are driven by open communication, a great company culture, involvement with causes and achieving purpose and fulfilment. But as the numbers of employees working remotely increases, they may feel isolated and detached. Building and sustaining engagement has never been so important. The benefits of employee volunteering are well documented: it helps staff develop leadership, decision-making and negotiation skills. It builds teams, boosts morale and improves staff retention. Quite simply, engaged employees are happier, work harder and stay longer. The volunteering charity TimeBank has worked with companies as diverse as EE, Google, Balfour Beatty, CEB and The Telegraph to create effective and impactful employee volunteering programmes. The charity’s Chief Executive Helen Walker will discuss how using a charity broker that takes care to understand your company, your specific needs and what you want to achieve is key to using volunteering to create committed, motivated and productive workforces. Helen Walker is Chief Executive of TimeBank, a national volunteering charity that aims to make volunteering part of the fabric of everyday life and a rewarding experience for everyone involved. The charity specialises in mentoring projects that tackle complex social issues. It also takes an innovative approach to employee volunteering, helping employees develop leadership, decision-making and negotiation skills and companies to build effective teams, engage staff and improve retention rates. Before joining TimeBank in 2008, Helen was Director of Fundraising at the military charity SSAFA and was previously Head of Fundraising at Hospitality Action, the benevolent association for the hospitality industry. Brought up on the Isle of Man, Helen now lives in East London. She studied for a degree and M.Phil at the London School of Economics before joining the School of Oriental and African Studies as Briefing Officer. Helen is passionate about volunteering as an effective intervention to tackle complex social issues and believes that great volunteering can transform the lives of both volunteers and beneficiaries by building stronger, happier and more inclusive communities. She was inspired to work in the voluntary sector after volunteering as a Trustee of a small charity funding a school for deaf children in Tanzania.

HALL 2 16:3517:00

CONFERENCE PROGRAMME

Making Employees Happy Alison Argall, Business Development Director, Tusker Direct Tusker is on a mission to make employees happier. Ali will be talking about how a Car Benefit Scheme can do just that. She will be looking at the power of benefits in attracting, engaging and retaining the right employees. Focussing on three case studies, Ali will be showcasing best practices for motivating and retaining employees through valued benefits and salary sacrifice car schemes. The presentation will include some key stats and outcomes from our customers live schemes and will explain why car benefit schemes work so well for both employers and employees. Proven to reduce employee turnover, Tusker’s Car Benefit scheme offers employees a reason to join and a reason to stay with your company, and at no cost to you. With 13 years of experience at Tusker, Alison is a lady of rare abilities and was a key part of the team to first launch salary sacrifice car schemes to the market place in 2008. Since then she has been instrumental in the implementation of over 350 salary sacrifice car schemes; utilising her encyclopaedic knowledge to generate the best benefit opportunities for our customers.

The Case for Heart-Centred Leadership Danielle Macleod, Co-Founder, Somebody Inside All too often the heart is ruled out in leadership. Leaders are taught to ‘keep it commercial’, ‘drive results’ and ‘hit the numbers’. In this thought provoking presentation, Danielle will argue the case for why Heart Centred Leadership can deliver all of those things and more… And in case you’re thinking it’s all about to get soft and ﬂuffy, think again… Imagine instead whether you could have an organisation with excellent results, less grievances, less disciplinaries and a whole lot more stretch and challenge. Who wouldn’t want that? Danielle worked with Sky for 11 years, latterly as Customer Service Director and Director of Service Operations with responsibility for over 8000 call centre advisors in the UK, India and Bulgaria. During her leadership, NPS doubled and Sky was consistently Number One across all products according to Ofcom. Having been an ambassador for Women in Leadership throughout her time at Sky, Danielle recently decided this was where she wanted to devote her attention. She left Sky in March, setting up Somebody Inside with her co-partner, Nic Conway, a business that works with women from all walks of life to help them ﬁnd their authenticity and create the life they long for.

17:2517:30

Chair’s Summary Cathy Brown, Executive Director, Engage For Success As the Exec Director for Engage for Success I engage and energise audiences around business change, leadership and innovation. I passionately believe that helping people ﬁnd a better way to work can make a big difference to people’s lives, their organisations and ultimately to the country. Engage for Success is a social movement committed to releasing the capabilities of employees to improve performance, instigate growth and enhance wellbeing. It operates across the public, private and third sectors and enjoys signiﬁcant Government support. As director for Engage for Success, I have wide ranging experience across the public, private and third sectors in raising awareness and providing practical guidance to organisations looking to improve employee engagement. With a background in delivering strategic transformation programmes for a FTSE 100 company, I recognise the importance of values, good management practices, authentic leadership and the ability to listen in creating environments where people can bring the best of themselves to work every day.

17:30

Drinks & Networking

HALL 1

17:0017:25

EBM GROUP EVENTS 13

CUSTOMER ENGAGEMENT SUMMIT

NOV 2017

MONDAY 13TH NOVEMBER 2017

CUSTOMER ROBOTICS AND AI DIRECTORS FORUM

FUTURE OF THE CONTACT CENTRE CONFERENCE

THURSDAY 22ND FEBRUARY 2018

MAR 2018

CX MARKETING SUMMIT 2018

EMPLOYEE ENGAGEMENT SUMMIT

CUSTOMER ENGAGEMENT TRANSFORMATION CONFERENCE

ENGAGE FOCUS GROUPS

2017 ENGAGE AWARDS

NOV 2017

SEP 2017

FEB 2018

03 MAY 2018

TUESDAY 26TH SEPTEMBER 2017

WEDNESDAY 3RD MAY 2018

www.ebm.media Live events proudly organised by Engage Business Media Ltd

NOV 2017

JUL 2018

THURSDAY 29TH NOVEMBER 2017

THURSDAY 15TH MARCH 2018

THURSDAY 12TH JULY 2018

FOCUS GROUP

Reward Versus Recognition: The Opportunities and the Challenges Phil Dunk, CEO & Ant Monger, Head of Sales & Marketing, River Agency

Phil Dunk

Ant Monger

River Agency

BOOK NOW

JOIN THE GROUP AND DISCUSS... We’ll discuss and share our views, experience and insight for the future on… •

What different organisations mean by Reward and Recognition

•

What really works best and for what situation?

•

How to combine the two and when they should be separated?

•

What does the neuroscience say about recognition and reward?

•

Difference between recognition, appreciation and nomination

•

Types of reward; coin, time, experience, individual, shared

•

The pros and cons of linking recognition to values

•

Should recognition be audited / controlled?

FOCUS GROUP SESSION TIME

14.25 - 15.25

POWERED BY If you haven’t already booked your place, you can do so using your Networking Event App. Alternatively, please contact an EBM member of staff or arrive in plenty of time before the session starts. All places are on a ﬁrst come ﬁrst serve basis and we advise you to book early as places are very limited.