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Busline Motorcoach Feature

GO Alpine Steamboat Springs, CO

2015

Travel Exchange

Galveston, TX

Island Transit Rebuilds After Hurricane

Coverage

Busline Transit Feature Michael Worthy, Director Of Transportation

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CONTENTS

M

A

G

A

Z

I

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MARCH/APRIL 2015 Published by Rankin Publishing, Inc. www.buslinemag.com

IN THIS ISSUE GO Alpine: Filling Transportation Needs For Steamboat Springs Area .....8

Island Transit Rebuilds After Hurricane Ike .....................22 Busline’s Buyers Guide To

Insurance & Financing..........................34

Busline’s Buyers Guide To

HVAC Systems......................................44

UMA, NTA Decide To Hold Separate Conventions In 2016....64

UMA Motorcoach Expo 2015

Booth Photo Gallery............................68

Busline Vehicle Showcase:

PARATRANSIT/SHUTTLE BUSES & VANS 49-60

RAPID RESPONSE ..................................Page 6 INDUSTRY NEWS .................................Page 29 ON THE COVER: GO Alpine meets the ground transportation needs and wants of tourists, skiers and local residents in Steamboat Springs, CO. Left to right are GO Alpine President Lisa Adamo, Director of Operations Teresa Long and General Manager Tracey Rogalski. See page 8.

CALENDAR OF EVENTS MAY 2015 May 3-6 APTA Bus & Paratransit Conference Fort Worth, TX Info: 202-496-4800 May 30 - June 3 Canadian Urban Transit Association (CUTA) Annual Conference Winnipeg, MB Info: 416-365-9800 May 31 - June 5 Community Transportation Association of America (CTAA) Expo 2015 Tampa, FL Info: 800-891-0590

JULY 2015 July 18-22 National School Transportation Association (NSTA) Annual Meeting & Convention Minneapolis, MN Info: 703-684-3200 AUGUST 2015 August 4-6 International Motorcoach Group (IMG) Strategic Alliance Meeting Verona, NY Info: 888-447-3466 SEPTEMBER 2015 September 28-30 BusCon 2015 Indianapolis, IN Info: 800-576-8788

OCTOBER 2015 October 4-7 APTA Annual Meeting San Francisco, CA Info: 202-496-4800 JANUARY 2016 January 9-12 American Bus Association (ABA) Marketplace Louisville, KY Info: 202-842-1645 January 31 - February 4 United Motorcoach Association (UMA) Motorcoach Expo Atlanta, GA Info: 800-424-8262

Busline Magazine is published 6 times a year by Rankin Publishing, Inc., 204 E. Main, P.O. Box 130, Arcola, IL 61910-0130. Publisher assumes no liability whatsoever for content of any advertisement or editorial material contained herein. Copyright 2015 Rankin Publishing, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form without written consent of Rankin Publishing, Inc. Subscription Rates in United States: 6 issues $25. Single Copy rate: $10 including postage/handling; Buyer’s Guide $15 including postage/handling. International rates: 6 issue annual Air Mail Subscription $60 U.S. dollars net

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BUSLINE

March/April 2015

EDITORIAL & CORPORATE OFFICES

Rankin Publishing Co., Inc. Don Rankin and Linda Rankin, Publishers 204 E. Main Street • P.O. Box 130 Arcola, IL 61910-0130, USA Email: drankin@consolidated.net Website: www.rankinpublishing.com (800) 598-8083 (U.S.) • (217) 268-4959 Fax: (217) 268-4815 Editorial: Harrell Kerkhoff, Editor Rick Mullen, Associate Editor Design: David Opdyke Reception: Misty Douglas Advertising Contact Kevin Kennedy @ 623-434-8959 Email: kevloraz@cox.net Or Don Rankin @ 800-598-8083 Fax: 217-268-4815 Email: drankin@consolidated.net

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Company

Website

5Star Specialty Programs Alexander Dennis Alliance Bus Group Allied Specialty Vehicles Altro Transflor Amaya-Astron Seating American Cooling Technology, Inc. American Seating Anderson Insurance Consultants, Inc. ARBOC Specialty Vehicles Atlantic Detroit Diesel-Allison Bauer’s Intelligent Transportation Bergen Auto Upholstery Co., Inc. Bitzer Champion Bus Inc. Chestnut Ridge Foam Crosspoint Kinetics CTAA De Leo Transportation Fabrics Diamond Manufacturing Dixie Electric Ltd. Espar Climate Systems Freightliner Handi-Hut, Inc. Hidral Gobel Hometown Trolley Kiel Seats North America LLC Kirks Automotive, Inc.

Page #

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PATENT 7,802,801, PATENT 8,371,589 PATENT PENDING

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March/April 2015

33 13 15 17 30 18 45 31 63 6 14 26 66 46 19 25 21 23 48 66 25 47 3 61 60 11 62 67

Company LaFrance Industries Lancer Insurance Lazzerini Marathon Brake Systems Micro Bird Commercial Midwest Bus Corporation Mile-X Monochem Motor Coach Industries (MCI) Motorcoach Tire Sales.com National Interstate Insurance On Your Mark Transportation Prevost Car Protective Insurance Company Relational Bus Systems RRL Insurance Safety Step Service Insurance Shriver Insurance Agency Sutrak TEMSA TIB Turtle Top UMA Motorcoach Expo Vanner Power Voith Turbo Inc. WEH Technologies Inc. Willingham Inc.

Website www.mvmills.com/lafranceindustries www.lancerinsurance.com www.lazzerini.it/en/ www.MarathonBrake.com www.mbcbus.com www.midwestbus.com www.mile-x.com www.worldwidemonochem.com www.mcicoach.com www.motorcoachtiresales.com www.natl.com www.OnYourMarkTransportation.com www.prevostcar.com www.protectiveinsurance.com www.rbs2000.com www.rrl-ins.com www.safetystep.net www.serviceins.com www.shriverinsurance.com www.sutrakusa.com www.temsa.com www.tibinsurance.com www.turtletop.com www.motorcoachexpo.com www.vanner.com www.usa.voithturbo.com www.weh.us www.willinghaminc.com

Page # 29 39 63 16 9 10 61 67 2 27 35 62 76 41 32 43 61 37 74 44 7 42 5 65 12, 24 28 60 20

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GO Alpine Filling Transportation Needs For Steamboat Springs Area

By Rick Mullen, Busline Magazine Associate Editor

D

uring the early decades of the 1800s, trappers began moving through the upper Yampa River Valley just west of the Continental Divide in what is now the state of Colorado. The area is dotted by natural hot springs. Legend has it that upon hearing a “chugging” sound, trappers thought it was a steamboat coming down the river. Turned out the sound was coming from a hot spring, so the trappers dubbed the area “Steamboat Springs.”

Lisa Adamo, president

es on the way. The company offers year-round daily shuttle service between Steamboat Springs and the Denver International Airport. In 1986, flights began arriving in to the Yampa Valley Regional Airport, located about 25 miles from Steamboat Springs, offering a more accessible means for skiers to get to the ski resort area. On a typical winter day, GO Alpine carries 350 to 400 passengers between the airport and their lodging destinations in Steamboat Springs, according to the company. In 2014, GO Alpine carried more than 165,000 passengers and travelled just over 1 million miles. Recently, during its busiest times, more than 1,800 passengers were transported daily. “We also provide local taxi service, luxury limousine and charter — President Lisa Adamo service,” Adamo said. “GO Alpine has provided contracted crew transport services for local companies and for several airlines. GO Alpine also offers wedding transportation and provides vehicles for many local events. “The company is authorized by the State of Colorado to provide services in both Routt and Moffat counties, and also has Federal Authorities. We hold the only Colorado Public Utilities Commission (PUC) Authorities for shared ride service between Denver International Airport and Steamboat Springs, between Yampa Valley Regional Airport and Steamboat Springs, and for local taxi service. In general, we hold the authority for everything in Steamboat.” While Steamboat Springs (the county seat of Routt County with a population of just over 12,000 people, according to the 2013 census) is most known for its skiing venues, it began as a summer resort. According to www.steamboat-chamber.com, before it became known as Ski Town, USA®, with its Champagne Powder® snow, travelers to the area visited during the summer months to take advantage of the hot

“Everything we do comes back to the same three things — safety, compliance and customer service.” Today, Steamboat Springs, CO, located about 180 miles northwest of Denver and surrounded by national forest and wilderness areas, as well as several mountain peaks higher than 10,000 feet, is a thriving internationally known ski resort destination. Meeting the ground transportation needs and wants of tourists, skiers and local residents is GO Alpine, which provides shared ride airport shuttle service, private vehicle service, charters, limousine and taxi service. “Steamboat Springs is home to the Steamboat Ski Area, and is widely known for excellent powder skiing, family-friendly skiing, and its Western heritage. The area has also produced dozens of Olympic skiers,” said GO Alpine President Lisa Adamo, during a recent interview with Busline Magazine. “GO Alpine provides many different types of transportation, including airport transfers to and from both the Yampa Valley Regional Airport in Hayden, CO, and Denver International Airport.” The 180-mile trip to Denver can be very difficult during snowy weather as GO Alpine drivers must travel over two 10,000-foot mountain passPage 8

BUSLINE

March/April 2015

Photos by Go Alpine Driver Jeff Hall.

Tracey Rogalski, general manager

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Jialeath Carroll, lower right, works in the company’s call center along with her fellow customer service agents.

Fleet Manager Mike Weber, left, and Mechanic Travis Tuerschmann work in the company’s garage area.

springs, as well as hunting and fishing activities. Champagne Powder snow is the skiers equivalent of the perfect wave. The term was said to have been first used at Steamboat Springs to describe the region’s light, dry Rocky Mountain snow. Today, the Yampa River remains popular during the summer months for its water sports activities, including fishing, rafting, tubing and kayaking. “The Yampa River begins in the Flat Tops Wilderness Area, flows through downtown Steamboat Springs, and eventually meets the Green River in Dinosaur National Monument. Steamboat Springs boasts two ski areas, three Colorado State Parks, more than 150 natural springs, lakes, rivers, and trail systems that cater to a plethora of outdoor activities,� says www.steamboat-chamber.com. Some elevations in the area, according to www.steamboatchamber.com, include, downtown Steamboat Springs, 6,695 feet; Steamboat Ski Area base, 6,900 feet and summit/Mt. Werner, 10,568 feet; Medicine Bow/Routt National Forest, from 5,500 feet to 12,940

feet; Mt. Zirkel Wilderness, includes 15 peaks reaching 12,000 feet, with Mt. Zirkel the highest at 12,180 feet; Flat Tops Wilderness, Devil’s Causeway, 11,600 feet; and Hahn’s Peak Village, 8,128 feet, and Hahn’s Peak Summit, 10,839 feet. Company’s Greatest Challenge Is Its Biggest Benefit

A

s one might expect, it snows a lot in the Steamboat Springs area. According to www.coloradoski.com/resorts/steamboat, the average snowfall in Steamboat Springs is a whopping 352 inches. With its snowfall and snowy and icy roads, as well as high mountain passes, many people may not view the area as a prime location for a transportation company. “Compared to other companies the weather and our location are major challenges,� Adamo said. “We are 180 miles from Denver. Our airport (Yampa Valley Regional Airport) will never be a hub for any airlines; therefore, people who use our service can save money on

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completely remodeled the building to fit the company.” For example, GO Alpine’s current facility was designed to allow drivers to have their own access into the driver area. “One of the paths drivers use goes past the dispatchers who have windows that they can open to talk to drivers,” Adamo said. “The facility has a separate entrance, which is our main entrance for a customer who might come in, and for our office staff, including reservationists and dispatchers. In addition, every manag“We must remain diligent in keeping on top of industry changes. er now has a window in his or her office, and that was a realWe have to continue to use state-of-the-art technology, and ly big plus.” The company’s parking lot we must never forget that we are caring for human beings and is located on two sides of the to treat people as we would want to be treated.” building. GO Alpine’s facility also includes a full-service shop, where the company handles its mechanical needs, as well as pergreat schools and a wonderful array of outdoor activities to try. “Though the unemployment rate is low and employees can be hard to forming a small amount of outside work. “We are on the main road (U.S. 40) that goes through Steamboat find at times, the quality of new employees is very high, because most Springs. On the other side of the building is the Yampa River,” Adamo people move here desiring a healthy ‘outdoorsy’ lifestyle. “The disadvantages are generally related to our 180-mile distance from said. “Our location is very lovely. We have a view of the ski area and the Denver. We lack solid, high-speed, low cost, Internet services. In addi- river. We even have a bald eagle that hangs out and ‘talks’ to us all the tion, certain business purchases simply can’t be made locally. Our drivers time — it is just that kind of place.” As much of Steamboat Springs’ economy is a result of the wonders of negotiate some of the most challenging roads in the country. My hat is off nature in the area, GO Alpine officials do their part in preserving and proto them, because they are incredibly conscientious and safe.” When Adamo became the sole owner of the company in September tecting the environment. In 2010, the company was awarded a Gold 2004, GO Alpine remained in the facility owned by the company’s previ- Planet Certification by the Steamboat Springs Sustainable Business Program. ous owner. Today, the business is in a different location. “We received the recognition because we have done certain things, “We are really excited about our facility,” Adamo said. “We had a seven-year lease with the previous owner of the company. During that such as a reclaimed water system in our wash bay, to try to be as green as time, my husband and I found a building where five other businesses were we possibly can,” Adamo said. “We also have an oil burner in our shop, located. We gave everybody three years notice, and before moving in, we which allows us to heat it with waste oil.” connecting flights and parking.” While GO Alpine’s major challenges include its location and weather, the same factors are also its biggest benefits, as the company’s largest portion of business is tied to snow, mountains and skiing. “Our biggest challenge is just where we live, but that is also our largest benefit,” Adamo said. “The advantages of being in Steamboat Springs greatly outweigh the disadvantages. It is a small town with great people,

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The Western Bus

G

O Alpine’s fleet of about 70 vehicles includes minivans, suburbans, large vans, a luxury limousine and minibuses. The company’s larger minibuses can carry up to 29 passengers. Three of the company’s vehicles are handicapped equipped — a full-sized van and two sizes of minibuses. “We have learned, after so many years, that for our customers’ comfort, vehicles larger than 29 passengers do not work as well in our mountain-

“We have worked with Tom Davey as long as I can remember for leasing and most of our large vehicle purchases,� Adamo said. “He is constantly looking out for our needs, sometimes realizing them before I do.� GO Alpine also has a specialty vehicle it calls the “Western Bus.� In keeping with the western theme, the bus is equipped with a wagon wheel

“We have found that theme vehicles are great fun for our customers. We are constantly re-imagining our corporate structure to keep the company fresh and relevant.� ous area because of accessibility and the condition of some of our roads,� Adamo said. As a part of its fleet, GO Alpine uses Turtle Top vehicles to navigate the tough road conditions during the winter season, especially on its Denver shuttle runs. “We are using Turtle Top vehicles on the worst roads, driving people to Denver on a daily basis,� Adamo said. “Turtle Top buses are very dependable and comfortable. Our customers really enjoy them. They look so nice going out. They are just beautiful.� In purchasing Turtle Top vehicles, GO Alpine works exclusively with Davey Coach Sales, Inc., of Sedalia, CO, Adamo said. While GO Alpine owns all of its vehicles, it leases three additional minibuses from Davey Coach during the winter season.

Theme vehicles, such as this Western Bus, are popular with riders.

on the back for a “spare tire,� a seat that is a saddle and an old-fashioned bar, complete with a mirror. “We also provide a whole bunch of cowboy hats for riders,� Adamo said. “The Western Bus is very popular, more so than our stretch limo. It is just amazing. We are hoping to create a ‘Beachin’ Bus’ next summer. We have found that theme vehicles are great fun for our customers. We are constantly reimagining our corporate structure to keep the company fresh and relevant.

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“We are known for our impeccable safety record. We take wheelchair-bound folks to their appointments. We handle every need from transporting corporate VIPs with our private service to carrying a group of more than 1,000 people to their local destinations. We have driven the football team to games and taken performers to their venues. Our niche is truly that we will do it all. “I think one of the best things we have going for us is our wide assortment of vehicles. GO Alpine tries to use the appropriate vehicle for the situation. For example, we have Turtle Tops for the Denver shuttles, the Western Bus for small group events, and our stretch limo for a bride and groom and other such special occasions. Extra amenities depend on the nature of the trip and customer requests.” As with most reputable ground transportation providers, passenger safety is a high priority with the company. One of the ways GO Alpine keeps safety at the forefront, during the winter, is with the use of Bridgestone Blizzak tires on most vehicles. Safety, Compliance And Customer Service Key Components Of Success

G

GO Alpine’s facility is located on U.S. 40, which is the main road through Steamboat Springs. The scenic Yampa River flows on one side of the building, and the world-renowned ski area can also be seen from the location.

O Alpine began as Alpine Taxi/Limo, Inc., in 1985, and was owned by two partners. One partner, Marty Waldron, bought out the other owner and maintained 100 percent ownership of the business for many years. Adamo was hired as a bookkeeper in 1990. Over the years she went from the company’s bookkeeper to office manager to director of operations. In 2002, Waldron offered three key employees the opportunity to buy into the company. Adamo was the only employee to take him up on TransitAd_BuslineMag_Layout 1 8/28/14 10:21 AM Page 1 his offer, purchasing 12.5 percent of the business in March 2002.

“When I bought my share, I became vice president of the company,” Adamo said. “In 2004, for personal reasons, Waldron chose to sell the remaining shares of Alpine. After negotiations, I purchased the remaining shares in September 2004, becoming the sole owner.” A few months after purchasing the business, Adamo offered the job of general manager to Tracey Rogalski, a position she still holds today. “Tracey had been working for Alpine for about three years part time assisting in various departments,” Adamo said. “Her own personal work history made her a logical fit for the position. In addition, Teresa Long

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joined the company in the late 1990s. After working her way through a end of the spectrum. We believe that safety, compliance and customer servfew positions, her skills in planning and leading the dispatch team were ice are non-negotiable. Once those values are handled, and we pay our obviously second to none. She took on the title of director of operations employees what is fair in our market and in our industry, we do not have and has been efficiently orchestrating the operations ever since. In the fall much left. What money remains is put back in to the company to keep our of 2008, Alpine Taxi/Limo, Inc. changed its name to GO Alpine to reflect fleet and operations current. “We are always careful with our capital purchases, and no expense can be how its business has changed.” taken for granted. Because compliAccording to the company, “GO is extremely important, we Alpine has joined 40 other inde“One feature we added this year, is called ance figure it into every decision we pendent ground transportation make, as it can also be costly.” companies in forming the world’s ‘Rate Your Ride.’ As soon as a person One of the ways GO Alpine largest door-to-door airport shuttle departs from one of our airport shuttles, accomplishes its goal of offering company under the brand GO the best in customer service, keepAirport Shuttle. While positioning he or she gets a text message that says, ing passengers safe and staying GO as a global company, the local ‘Would you like to rate your ride?’” abreast of compliance and other operators remain independently industry-related issues is by using owned and managed. Local ownership assures customers that they will receive the same high level of cus- state-of-the-art technology. The company uses a well-known ground transportation software, as well as event recording technology. tomer service in every location.” Under Adamo’s leadership, the company has emphasized three primary “One of our best features is the modern, up-to-date technology we have principles — Safety, customer service and compliance. in place,” Adamo said. “The ground transportation software we use takes “Everything we do comes back to the same three things — safety, com- us from a person’s initial reservation, through dispatch, all the way through pliance and customer service,” Adamo said. “We must remain diligent in driver payroll, and also hosts our website and secures online reservations.” keeping on top of industry changes. We have to continue to use state-of-theGO Alpine has the same ground transportation software that the GO art technology, and we must never forget that we are caring for human Airport Shuttle global organization uses, as well as many of the group’s beings and to treat people as we would want to be treated. other independent members. “We actually did a bit of corporate restructure or reimaging last spring, “For example, a person who lives in Dallas, TX, can visit GO Airport placing a heavy focus to make sure everything we do is based on safety, Shuttle’s website, www.GoAirportShuttle.com, and book all legs of a trip customer service and compliance. to Steamboat Springs on that one Web page,” Adamo said. “Nearly all the “Our profit margins are small and the cost of doing business in our indus- companies in Go Airport Shuttle use the same software. This gives us the try continues to rise. We feel that our pricing is very fair. When comparing ability to do some common advertising to really stress the fact that cusGO Alpine with other companies in Colorado, we are on the economical tomers can book all four legs of their transportation on one website.

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“The true joy of it is it keeps us on top of the technological game at all times. As things change, “Each driver is given a so does our software. One feature we added this year, is called ‘Rate Your Ride.’ As soon as a person departs from one of our airport shuttles, he or she gets a text message that says, ‘Would you like to driver manual, which is rate your ride?’ The customer then has the ability to rate his or her reservation experience, driver, and updated annually. It lists vehicle immediately following the airport shuttle ride. It has been very validating for us because 99 percent of the responses are excellent, excellent and excellent. all requirements and “We monitor ‘Rate Your Ride’ daily to see what new comments have come in and how people feel. our expectations.” If anything is amiss, we call that customer right away. For any issue that is brought up by a customer we try to respond within 24 hours. “When it comes to the Ubers and the younger generation, we have figured out how they like to do things. Therefore, we have it set up to allow people to text us their information if they need a local taxi. We try to mold ourselves around what our customers want. “We also have the ability to send a text message so people can confirm their trip. Another feature we have is when a customer exits the airplane, he or she receives a text that says, ‘Once you have your baggage, please proceed outside to vehicle 291.’” Adamo calls the technology the company uses for event recording “invaluable.” The device records such events as accidents, driving behavior such as hard braking and hard acceleration, speeding, etc. She added: “It not only records a video of an event on a vehicle, should one occur, but also serves as a driver counseling tool.” GO Alpine has introduced several marketing concepts over the years. One is the creation of the company’s mascot, “VAN.” Rogalski came up with the concept, which has turned out to be a company favorite and popular with the public, as well. “‘VAN’ is a small toy van with a face that travels around and is constantly featured on our Facebook page,” Adamo said. “ Sometimes he is joined by ‘Lucy the Limo’ and ‘Tim the Taxi’ to talk about our services and to attend special events in Steamboat Springs. VAN can be seen jumping off a ski jump in the winter and whitewater rafting in the summer.” Also, on the customer service and marketing fronts, GO Alpine attends ski industry trade events to take advantage of networking opportunities. In addition, the company is always quick and willing to donate to local causes, especially those involving children. While GO Alpine is committed to making sure Your one stop shop for coach, rail, and ship interiors. its passengers have a rewarding experience, there are other types of customers to consider, as well. Upholstery, New & Used passenger & Drivers “Many of our customers are wholesalers. We receive bookings from lodging properties and seats, flooring, floor structural, foam, gas management companies. We want to make sure all struts and upholstery cleaning machines. these types of customers are very happy with us, so they will refer their guests to us,” Adamo said.

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t is the case with many transportation entities, whether companies like GO Alpine or public transit agencies, that drivers are the people riders see the most. Therefore, they many times become the “face” of a company to the riding public. “We have 100 employees, including 14 people in management level positions. Several of them are qualified to drive in a pinch,” Adamo said. “We employ 64 drivers, 16 dispatchers and customer service agents and 6 mechanics and mechanic assistants.” As expected, GO Alpine is very busy during the winter months. The peak season is from about December 20 until the first week of April. Even though business slows down considerably Continued On Page 32

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Island Transit Galveston, TX

Rebuilds After Hurricane Ike By Harrell Kerkhoff, Busline Magazine Editor

Shown in top photo, left to right, are David Smith, fleet facilities director; Charles Garcia, grants manager; Lila Zuniga, operations manager; Michael Worthy, director of transportation; and Liz Rogers, Galveston public information officer. Also pictured is the main facility of Island Transit.

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ver the course of a long history, “perseverance” has been a key word for the residents of Galveston, TX. The coastal city of over 47,000 people is mainly located on Galveston Island, within the Houston metropolitan area, and is known for its historic districts, tourism, warm weather, growing financial and health care institutions and the home of a major port on the Gulf of Mexico. The city is also notable for surviving some of the most devastating hurricanes in history.

Just as resilient has been Island Transit, the public transportation system operated by the city of Galveston that dates to 1956. Public transportation took a major hit in Galveston on Sept. 13, 2008, when Hurricane Ike, one of the most destructive hurricanes to ever strike the United States, made landfall over the city. The storm caused major damage not only to Galveston itself, but the infrastructure of Island Transit. Both of the transit system’s main facilities were flooded with up to 6 feet of sea water. In its wake, the hurricane destroyed 23 revenue and 5 support vehicles of Island Transit. Meanwhile, hurricane winds at the transit system’s maintenance facility caused a portion of its roof to peel back, while destroying a wash bay. Office equipment, records and other furnishings were also lost at both Island Transit facilities. To make matters worse, the well-known Galveston Island Trolley system operated by Island Transit, comprised of heritage streetcars, was also heavily damaged by the hurricane. This system included 20 stops along a 5.6-mile route. The service connected the seawall area of Galveston with the Strand historic shopping district and the University of Texas Medical Branch (UTMB) location. All four of the historic streetcars were severely damaged by Hurricane Ike, along with electronic equipment. Several areas along the track were also damaged. As of the start of 2015, the Galveston City Council planned to soon make a decision as to whether or not repairs would be made to the trolley system and bring it back into service. Despite the damage and challenges that Hurricane Ike brought, Island Transit’s bus service reopened shortly after the destruction, and remains a vital part of the area’s transportation infrastructure for citizens and tourists alike. “We have made progress by leaps and bounds since Hurricane Ike, when considering all of the equipment that was lost,” Island Transit Director of Transportation Mike Worthy said. “The state (of Texas) was very helpful by providing additional vehicles. There were also many coordinating partners who came to our aid. They were great in lending equipment to get our services back into running shape. “We continue to rebound as our ridership grows. The city of Galveston has also started to rebuild. A majority of our riders are low-income individuals who depend on our service. Therefore, the rebuilding of lowincome housing has been very important to many of our riders as well as our ridership count. We also plan to reintroduce routes that are heavily focused on tourism. It helps when our area hotels become involved. They are part of our marketing strategy. Public transportation can be a big plus for tourists looking to get around Galveston Island.” With the loss of so many vehicles after Hurricane Ike, officials at Island Transit were forced to reduce service along its 7 fixed-routes by scheduling 60-minute headways. One route has since returned to a 30-minute headway. Fixed-route service is now provided from 6 a.m. to 11:30 p.m. on Monday through Saturday, and from 8 a.m. to 7 p.m. on Sunday. “We currently have 25 buses in operation, and are still looking for more vehicles to better meet demand once service is increased,” Worthy said. “Island Transit covers approximately 16 square miles on Galveston Island. This is within the Galveston city limits. It’s an

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The annual Community Transportation EXPO is your chance to join colleagues from around the nation in a setting dedicated to fresh ideas, innovative products and services, networking and learning. EXPO is a meeting place for people who want to expand their horizons on issues of mobility, transportation and how to build strong communities. People who attend EXPO are operators of community transportation systems, drivers, supervisors, dispatchers, safety and security officers, local planners, mobility managers, workforce development professionals, elected officials, federal, state and local government administrators and anyone interested in building a more safe and mobile society.

Why Should You Attend? This year’s conference brings us to Tampa, Fla., and the Tampa Convention Center. The EXPO 2014 host hotel is the Tampa Marriott Waterside. In addition to the important discussions on the legislative front, there will be dozens of training sessions, workshops and networking events that will allow you to advance your understanding of transit issues, develop fresh solutions to challenging issues and help you outline new approaches to your work. Fore more information, visit:

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0315Busline.FINAL_Layout 1 3/10/15 2:06 PM Page 24

its west and north, it didn’t take long for Galveston to become a major comurban service area.” Island Transit recorded 563,024 boardings in FY 2013 and 431,898 mercial center and home to one of the largest ports in the United States. service miles. According to Worthy, changes within ridership demographMost of the city is located on Galveston Island, which is a barrier reef ics generally occur in the summer when more tourists visit the area. island approximately 38 miles long with its widest point being 3 miles. A “Galveston Island has a larger population in the summer. It’s more of a portion of the city of Galveston can also be found on much smaller and summer destination due to our beachnearby Pelican Island. es,” he said. As Galveston grew, so did its pop“We have made progress by leaps ularity as a tourism hot spot and Island Transit’s ADA-compleand bounds since Hurricane Ike, when commerce center. Unfortunately, the mentary in-house paratransit servconsidering all of the equipment that was city’s location on the Texas Gulf ice, known as Dial-a-Ride Transit lost. The state (of Texas) was very helpful Coast has been both a blessing and (DART), operates during the same curse over the past 175-plus years. days and hours as its fixed-route proby providing additional vehicles. The same warm weather and gulf gram. This service is provided within There were also many co-ordinating breezes that have helped the city three-quarters of a mile of an Island partners who came to our aid.” grow and prosper have also been a Transit fixed-route. source of devastation coming in the “Our paratransit option is deIsland Transit Director of Transportation Mike Worthy form of some very well-known hursigned for seniors and the disabled. ricanes. This has forced city leaders A certification process is in place to qualify for the service. There is a self-certifying application available and residents to rebuild Galveston several times. The deadliest hurricane ever recorded struck Galveston Island head-on which must be approved by a candidate’s doctor,” Worthy said. “Our DART program averages 160 trips per day as Galveston Island continues in 1900, killing an estimated 6,000 to 8,000 people. Although not nearly as to experience a growing senior population. The vehicles used are 17-pas- lethal, Hurricane Ike in 2008 was also devastating. It became one of the costliest hurricanes in U.S. history, in the same grouping as “Andrew,” senger vans that include wheelchair lifts. “All of our drivers are cross-trained so they can perform both types “Katrina” and “Sandy.” In Galveston, Hurricane Ike caused massive flooding and wind damage. of services — paratransit and fixed-route.” Included in this destruction was much of the equipment as well as the facilities of Island Transit. Galveston’s Location: Both A Blessing And A Curse “We had up to six feet of sea water in our main building (headquarters) ncorporated in 1839, the history of Galveston — along with its public as well as in our trolley facility, which is also located in Galveston,” transportation infrastructure — is both long and winding. Located Worthy said. He pointed to a high-water mark still visible in his office at Island between the Gulf of Mexico to its east and Galveston and West bays to

I

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Transit’s headquarters. “Damage included furnishings inside our buildings and tools in the maintenance shop that is adjacent to the main facility,â€? Worthy said. “We were able to save 10 buses that were used to transport evacuees GHVLJQHG IRU GHVLJQHG IRU to Austin, TX. The city of Galveston has a mutual aid agreement with Austin for such emergencies. Therefore, 10 of our buses were not DQG destroyed. It was about two weeks before most residents were able to 7KH 'HO6WDU 6HULHV DOWHUQDWRUV DUH DQ LQWHJUDO FKDUJLQJ come back to Galveston.â€? As head of the city’s public transportation system, Worthy and other V\VWHP RI DQ LQQRYDWLYH EUXVKOHVV GHVLJQ 7KH FRPSDFW Š +LJK 2XWSXW local officials stayed in Galveston during Hurricane Ike to ride out the KHDY\ GXW\ FRQVWUXFWLRQ SURYLGHV LQFUHDVHG VHUYLFH OLIH Š %UXVKOHVV storm. Being a 33-year veteran of Island Transit, it was not Worthy’s first H[SHFWHG WR PDWFK WKH ORQJHU PDLQWHQDQFH LQWHUYDOV RI Š $LU &RROHG experience with such an event. His first hurricane was “Aliciaâ€? that struck WRGD\ÂśV HQJLQHV ZKLOH SURYLGLQJ D SHUIRUPDQFH OHYHO Š /LJKW :HLJKW Galveston in 1983. Š &RPSDFW ZLWKRXW SDUDOOHO “Galveston’s department heads stayed at The San Luis Resort, which is located on the highest part of Galveston Island on Seawall Boulevard. It’s 6HULHV 6HULHV a very large hotel built to withstand 240 mile winds. Local officials there 9 $PSV included emergency first-responders, the city manager and the mayor,â€? 6HULHV 6HULHV /%6 .*

/%6 Worthy said. “It was really rough, especially after we lost power.� 9 $PSV 9 $PSV /%6 .*

Worthy and other city officials started assessing the damage that occurred to Island Transit’s infrastructure soon after the storm. While public bus transportation has since been restored in the city, the same can’t be said about the Galveston Island Trolley. Its future is still up in the air as the Galveston City Council is expected to make a decision on the matter sometime in 2015. Traveling by trolley had been a part of Galveston’s landscape since the 1860s, and continued until the system was discontinued in the 1930s. $ SHUIHFW GURS LQ IRU DOO However, the city eventually revived fixed-rail trolley travel in the form of FUDGOH PRXQW DSSOLFDWLRQV 7 7\SH PRXQW streetcars. This system started in 1988 by servicing Seawall Boulevard, &$1$'$ (;3257 6$/(6 which runs parallel with the city’s eastern beach front area. It also traveled 'L[LH (OHFWULF /WG 7HO ‡ to downtown Galveston and to the historic Strand District. Many people %DVDOWLF 5RDG )D[ using this system were tourists. Expansion took place between 1995 and &RQFRUG 21 ( PDLO VDOHV#GL[LH HOHFWULF FRP 2003 with the addition of routes to the Galveston Wharf and to the UTMB &DQDGD / . : ZZZ GL[LH HOHFWULF FRP campus, for a total of six service miles. Not only did Hurricane Ike damage the tracks used by Galveston Island Trolley, but the four streetcars as well. Worthy said these vehicles originally came from a train yard in Pittsburgh, PA, and were refurbished prior to their use in Galveston. “There is some money available (from the federal government) to restore the streetcars, but currently it’s not enough. We were told by (federal officials) that if we found similar vehicles to the streetcars we were using that Galveston would be reimbursed. The trouble is, there are no similar vehicles. Our streetcars were completely refurbished. You can’t find any more like them,â€? Worthy said. “When we told (federal officials) this, they said, ‘OK, if you get brand new (streetcars) we will pay a percentage of that expense, such as 50 percent.’ The trouble is, you can’t find such vehicles for less than $1 million. That is too high of an expense at our end (at Island Transit). “After Hurricane Katrina (in 2005), (the federal government) was criticized for how funds were appropriated. Therefore, by the time Hurricane Ike took place, a lot of guidelines were rewritten when it came to funding. This CR SAFGUARD™ XL F.R. Cushioning Fire-Resistant Cushioning (meets FMVSS 302) has made receiving funds from the government after such disasters much harder to get. It’s a main reason why our Both seats above were subjected to BS 5852 Source 2 Ignition. trolleys are still not in use.â€?

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“The plan includes combining some of our routes and extending others. The final decision will be made by the Galveston City Council,” Worthy said. “At Island Transit, we would like to expand our system and revitalize those routes being used by tourists. This includes connecting downtown Galveston with Moody Gardens, which is an educational tourist destination and big attraction. This area features a large water park. Thousands of people come annually to visit this part of the city.” One relatively new service that has been very successful for Island Transit is the Victory Lakes Park & Ride shuttle program called “Island Connect.” This involves a shuttle partnership started three

years ago with the Connect Transit transportation program, operated by The Gulf Coast Center. The Center provides various health and developmental-related services in Texas. Like its name suggests, Island Connect, which includes two park & ride facilities, “connects” the Texas mainland with Galveston Island. Included is service to Galveston’s UTMB, one of the state’s largest medical complexes. “This program has really taken off and included over 90,000 boardings in 2013. It helps that UTMB is one of the largest medical complexes around. A lot of its workers and patients utilize Island Connect,” Worthy said. “This service is just one of the ways that Island Transit tries to meet the needs of the community. We have choice riders, but the majority of the people on our buses truly depend on public transportation. “Overall, I feel Island Transit continues to be well received within the Galveston community. We work hard to serve the public transportation Damage from Hurricane Ike in 2008 needs of this area, and at Island Transit's facilities. currently have a contract

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with UTMB that pays us $250,000 annually. In return, employees and patients of UTMB ride for free.” Another contract that adds to the ridership of Island Transit, centers around the Port of Galveston’s large cruise ship business. Many cruise ships that service various destinations in the Caribbean begin and end their trips from the port. In fact, very large cruise ships are often docked just a few blocks from Island Transit’s main facility. They cast a strong presence in the neighborhood. “Our buses transport passengers between the cruise ships and area parking facilities. It’s a regular route for Island Transit,” Worthy said. “We service these cruise ships four days a week, taking excited passengers to their vessels, and later, taking these same people back to their cars.” Island Transit currently operates an adminstration building and maintenance facility at one location in Galveston, while its trolley facility is located at another site in the city. “We are able to maintain our vehicles in-house next door to our adminstration offices. The only thing we contract out is engine and transmission rebuilds. All other work is done by our own mechanics,” Worthy said. “Our maintenance facility has been expanded to the point where we also service vehicles from other transit agencies. This has helped us bring in some extra revenue.” Worthy and other Island Transit officials are exited about an intermodal terminal that is expected to be completed in early 2016. This facility currently under construction is located in downtown Galveston, very close to where the cruise ships dock. “It’s been in the planning process for over 12 years. Many buildings in downtown Galveston are historic. There was great demand that this new terminal building be able to fit in with its historic surroundings. A lot of people didn’t want a new-looking facility to be built at this location,” Worthy said. “Architects were able to come up with a design to accommodate this demand. It will be a new facility designed to look older.” Various transportation options, along with a passenger waiting area, will become available for those people using the new intermodal terminal.

“A long range plan is also in place to one day establish a commuter rail line between Houston to Galveston. This is a long way out, but it remains a goal. Buses would be used to help feed this rail line,” Worthy said. “The Houston area is currently in an nonattainment zone (due to poor air quality). This stems from high vehicle emission levels. Therefore, a lot of effort is taking place to reduce these emissions. Many people feel that a rail line would be beneficial. “Island Transit does receive funding to help it reduce automobile emissions in the area. In fact, such money was used for the Victory Lakes Park & Ride shuttle program. Funds came through the Houston-Galveston Area Council, which is the local metropolitan planning organization. With this aid, the park & ride service has been able to remove many cars from the roadway. Due to this success, the Houston-Galveston Area Council is set to provide funding for another three years.” According to Worthy, it’s all about getting more automobiles off area highways in order to reduce traffic congestion and emissions. Much of the Houston metropolitan region has been placed in a nonattainment zone due to current U.S. Clean Air Act violations. “The federal government has been lenient thus far, but the Houston area will start to receive penalties if efforts to reduce emissions aren’t completed,” Worthy said. Keeping up with the latest in bus technology is also important at Island Transit. This includes the use of on-board cameras and Wi-Fi systems. “All of the buses running on the Victory Lakes route have Wi-Fi. This is due to a third-party contract with UTMB, which pays for this type of technology on these vehicles,” Worthy said. “Island Transit also has an AVL (Automatic Vehicle Location ) system in place. We are moving to AVL technology that will benefit our riders. Right now, it solely benefits our in-house operations in the form of statistical reporting. “We are also gearing up toward a smart card system. This will be very beneficial to the general public. It’s good when riders don’t have to worry about the fare media. They can just swipe a card and go.” Currently, the entire fleet at Island Transit runs on clean diesel. Worthy

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said alternative fuel options for the future are always open for discussion. “It depends on where the technology is headed. We are somewhat unique when it comes to fuel options due to the high temperatures in Galveston,” Worthy said.

Striving For Growth

I

n 2010, Island Transit lost is “small urban status” and is now designated by the Federal Transit Administration as a 5311 operator. Therefore, it currently receives rural formula funding designed for population areas of less than 50,000 people. According to Worthy, the 2010 U.S. census showed Galveston’s population was 47,762. As a result, the Galveston public transportation provider has been working with fewer federal funds to support transportation services. “The state of Texas has stepped up, but FY 2016 going forward is going to be difficult for us. We will be looking at more public/private partnerships from within the community to help fill in the gaps,” Worthy said. A “reimaging” program is also taking place at Island Transit. Worthy said new philosophies are being studied to help the transit system move forward. One thing, however, that won’t change is Island Transit’s strong commitment to providing quality customer service. “We try to treat everybody with dignity and respect. Island Transit representatives also engage with customers to help our department when it comes to employee training. A lot of this will be present with our new branding initiative,” Worthy said. “Employees are the backbone of Island Transit. They are the people who meet and greet patrons each and every day.” He added that Island Transit is no different from many other public transportation systems when it comes to finding good drivers — it remains a challenge.

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“Finding good drivers is a national issue. There are often shortages. It really takes a specific type of person to drive a bus full of riders. You have to be a ‘people’ person. If that is missing, then driving a bus will not work,” Worthy said. “Those people who ‘don’t like to be bothered’ are not good candidates. As a bus driver, you are going to be ‘bothered’ all day long.” Island Transit has specific guidelines and interview questions in place during the hiring process when it comes to driver candidates. These are designed to alert officials of possible “red flags.” “We are able to train people who we find to be good candidates but have never driven a bus. This training begins on our property, and then once that individual gets comfortable with the vehicle, we will take him/her out on the street,” Worthy said. “There are field supervisors at Island Transit who go on the road with new drivers. This involves a certain amount of time and is pretty much a self-pacing program as new drivers learn their routes.” Despite the challenges of running a public transportation system today, during an era of tight budgets, Worthy sees a bright future for such services as the nation expands its efforts to reduce traffic congestion and automobile emissions. “I think the future is great on the national scale. The same can be said about our local demand,” Worthy said. “People are able to save money by using publication transportation. There are also many associations, such as APTA (American Public Transportation Association), that keep transit issues at the forefront. I commend, as well, those individuals who remain active with their efforts to improve public transportation legislation. “I also feel that the public transportation industry continues to provide great careers. It’s an excellent business to get into for a lot of people.” Contact: Island Transit, 3115 Market St., Galveston, TX 77550. Phone: 409-797-3900. Website: www.islandtransit.net.

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Hidral Gobel Bringing Expertise In Accessibility To The U.S. Coach Market Hidral Gobel, an industry leader in Europe, based in Spain, with expertise in bus and coach accessibilty, recently participated in its second UMA Expo. This year the company presented its fully automatic lift, the Gobel300/BP, sharing booth space with CHTC, a dealer for the Chinese manufacturer, Bonluck. “Gobel300 is a lift manufactured for ease in use. It features a controller with only two buttons. Another feature is the integration of all the parts in one box, for easy fitting. The version, used on Bonluck’s HT45 coach (exhibited by CHTC in its UMA booth), is located under the coach floor, over one of the two rear axles. There is no lost space in the baggage compartment, offering greater coach accessibility, so that wheelchair bound individuals can be integrated with all the other passengers, and not forced to stay in the front or rear,” said company representatives. “The Gobel300 has been modified from the European version, to comply with ADA regulations, which are more restrictive, in term of dimensions of platform, flat surfaces in the transition from road to lift, and lift to coach, load capacity and an additional belt between handrails.” The PLC that controls movements ensures that all safety barriers are in place well before any up or down

movement, to maximize user safety. “The individual controlling the lift is able to communicate, via CAN-bus, (a controller area network) with the coach to know the position, load and any other information for integration with other systems,” according to Hidral Gobel representatives. Maintenance of the unit is minimal, and workshops, with a small amount of training, can control all functions of the lift, using a display. There are 6 different versions of Gobel300 for fittings in different positions in the coach. Hidral Gobel said another version useful for the U.S. market is the Gobel300/12E, that is

fitted in the bottom of the baggage compartment. All parts are integrated in only one box; it can reach a coach floor level of 65 inches, ensuring the maximum baggage compartment capacity and allowing space for disabled people in the center of the coach. This application is being used in the new Setra 500 series. Hidral Gobel is partnering with CTIL in fitting the units, the organization, and training in the United States. “Together we offer a complete package of expertise, product and service,” said the company. For more information, visit www.hidralgobel.com.

Prevost’s Houston Service Center Relocates Prevost has relocated its Houston, TX, service center to a larger facility fewer than five miles northeast of its previous location. The new 21,000-square-foot-facility is located at 11851 Cutten Road, Houston, TX. It is equipped with seven full-service bays, a large parts warehouse area, training room, customer lounge and a larger parking area. The new service center location can be accessed from Texas 249/Tomball Parkway and Sam Houston Parkway. “Prevost’s new Houston facility is one of 11 North American service centers where factory-trained experts provide a full range of maintenance services and mechanical repair solutions to get vehicles up and running quickly,” said Bubba Bruning, Houston service manager. The service center is open Monday through Thursday from 7 a.m. to 8 p.m. and Friday from 7 a.m. to 4 p.m. Visit www.prevostcar.com for more information. March/April 2015

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MCI Brings New J4500, Setra S 417, And Parts Specials To UMA EXPO

Amaya-Astron, 25 Years Of Providing Seating For The North American Coach Market

During the 2015 UMA Expo, Motor Coach Industries (MCI) unveiled its new J4500, featuring a tighter-turning ZF axle system with independent front- and tag-axle suspension; and its Bendix braking with optional Wingman, a radar-based adaptive cruise control, and collision mitigation. MCI also showed the two-door Setra S 417 with club corner lounge and new Voyage Ambassador seats. MCI parts and service MCI J4500 teams were also on hand. According to MCI Vice President of Marketing and Product Planning Brent Maitland, the J4500 coach features, “enhanced reliability, uptime and economical cost of operation.� Key Daimler and Setra representatives from Europe spoke to customers about the Setra S 417 advances. “Setra TopClass S 417 offers individualized options that allow differentiation, including a new second-door, TopSky roof, rear window and club corner lounge seating,� said Maitland. “When customers see the new interior they will be wowed by the new Voyage Ambassador seating showcased in full leather. “Setra’s new branding, ‘The Sign of Excellence,’ speaks to the model’s design, performance and position as the world’s luxury leader; and MCI’s always-by-your-side service is how we are caring for Setra customers, which is critical for a truly premium brand.� Visit www.mcicoach.com for more information.

Founded as a family-run business in 1952, Amaya-Astron Seating is headed by Carlos Amaya Jr. and Gabriel Amaya. It has remained a family-run business since its founding. “Amaya-Astron Seating continues to focus on supplying seats, which not only provide safety and security, but also are built with stylish design and cutting-edge technology,� said the company. “The A 2-TEN and the Torino G Plus seats are being produced using the latest in ergonomic technology, safety standards and quality materials.� Both models integrate three point seat belts for safety, security and comfort. They have been designed and tested to exceed the safety regulations of the Federal Motor Vehicle Safety Standards of North America. “Amaya-Astron Seating was the first seat manufacturer to introduce seat belts on our seats for motor coaches in the North American market 6 years ago. Continual testing has been done to meet the changes taking place in 2016, requiring seat belts on all new passenger coaches being produced today.� Amaya has also developed new seat models including its new Torino GT model. This model was introduced at APTA 2014, in Houston and showcased at the UMA Expo 2015, in New Orleans. The Torino GT seat model was designed to fill the cross section between private and public transportation entities. It is designed with more legroom, while also meeting the safety requirements of government regulatory agencies. The company’s Web page, www.amaya-astron.com.mx offers an English language version. In the United States and Canada, contact George Farrell gfarr007@aol.com and Bob Greene bgreene45@cox.net.

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Thermo King Recognizes 2014 Dealership Excellence Thermo King, a manufacturer of transport temperature control solutions for mobile applications and a brand of Ingersoll Rand, honored its leading dealerships at the company’s annual dealer conference held recently in Rancho Mirage, CA. The company recognized its top dealers from the United States and Canada for significant achievements in 2014. The highest honor, the North America Dealer of the Year award, went to Thermo King of the Southeast (TKSE), which has six locations throughout Florida and Georgia. TKSE also won the Eastern Region Dealer of the Year award. “Over the past nine years TKSE has experienced tremendous growth,” said Martin Duffy, vice president and general manager for North America at Thermo King. “The dealership family has made improvement investments in almost every facility, nearly tripled its employee base and enhanced its customer service.” Other dealership award winners include: Bus Dealer of the Year: Triad Thermo King of Greensboro, NC; Western Region Dealer of the Year: Thermo King of Salinas, CA; and, Central Region Dealer of the Year: Thermo

TM

Kinetics Hybrid Now Offers Special Financing

(L-R) Thermo King Of The Southeast’s Mike Phagana, CFO, David Harrelson, director of operations, Ed Corry, president and co-owner, Jeff Bellanger, vice president of sales/marketing and Ward Huntley, co-owner.

King of Indiana-New Haven. According to the company, all 2014 Dealer Award winners were selected for excellence and leadership in all aspects of performance, while also providing superior customer experience. Visit www.thermoking.com for more information.

Crosspoint Kinetics, maker of the Kinetics Hybrid, is offering a special financing program for commercial fleets and transit agencies through Pro Leasing Services. “The new program makes greening a fleet easy for those who prefer to pay for the hybrid systems over time,” said representatives. “Fleet owners and managers can choose to retrofit their existing fleet with the Kinetics Hybrid or order it to be installed on new vehicles. They can also use the program to refinance their current fleet vehicles or purchase new ones with the Kinetics Hybrid system installed.” According to the company, “The new leasing program allows fleets to select terms that fit their needs and goals. Many fleets, for instance, may apply their monthly fuel savings to pay the lease. In most cases, fleets only need to fill out a simple application. The hybrid is engineered to be easy to install and easy to use, with minimal driver training and no extra steps for the driver to take.” The Kinetics Hybrid has undergone testing through the FTA at Altoona and CALSTART. Visit www.crosspointkinetics.com for details on the Kinetics Hybrid. For information on Pro Leasing Services, visit www.pls-usa.com.

Designed for the modern traveler. Introducing Wayfarer, an FMVSS/CMVSS 210 compliant 3-point belted option featuring world class design with a focus on excellence in comfort, aesthetics, and durability.

americanseating.com

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GO Alpine: Continued From Page 20 the remainder of the year, GO Alpine’s taxi service remains open 24 hours a day the entire year. “We are very fortunate that about 40 of our 64 drivers come back seasonally,” Adamo said. “They have other jobs in the summer such as concrete truck drivers, landscapers, etc. One of our drivers is currently working his 29th winter. We have several who are hitting the 15-year mark. “We strictly adhere to FMCSA (Federal Motor Carrier Safety Administration) and PUC regulations for driver qualifications. We also have internal standards, including points allowed on MVR (motor vehicle reports), driv-

“One of my biggest personal goals is to make sure that not only the customer feels satisfied, but also our employees. I’m trying to push for a culture of kindness and consideration.” ing skill levels, acceptable behavior and customer service standards. “Each driver is given a driver manual, which is updated annually. It lists all requirements and our expectations. Our in-house training includes PowerPoint presentations, a tour of our operation with introductions, written tests, a driving abilities test, and ride-alongs with veteran drivers. Our driver mentors are constantly retraining

and advising as needed.” In hiring drivers, GO Alpine officials seek people who have the right personality to serve passengers. “Our biggest thing is teaching people how to connect and how to establish a personal relationship with a customer in a short time, so he or she feels relaxed and at home and has a friend,” Adamo said. “I believe we lose more drivers due to their discovery that the job isn’t for them than to any other factor. Some people find they don’t enjoy the snowy road element or the interactions with guests as much as they thought they would.” In order to maintain a high level of efficiency and cohesion, GO Alpine strives to keep its drivers in the same vehicles as much as possible. Drivers are also responsible for keeping the vehicles they operate clean. “We have found this is a very good system for making sure the customer receives the best experience,” Adamo said. “Every employee is important to us, and we ensure he or she is not only properly trained, but also understands the culture of safety, compliance, and customer service that we want to promote. “I believe GO Alpine has an incredibly bright future. There are many new traffic lanes that we may pursue, and ideas concerning changes we may make to improve. Our biggest asset, however, is our people. As long as we remain flexible, open to being educated, and willing to change as our industry changes and as our community’s needs change, we will always be at the forefront of transportation in the Colorado mountains. “One of my biggest personal goals is to make sure that not only the customer feels satisfied, but also our employees as well. I’m trying to push for a culture of kindness and consideration. Sometimes in ground transportation when things get a little frenetic, that isn’t always the case. We have been working on this and I believe we have seen a change in the past few months. We are striving to be kind to each other. We are all just people. Therefore, one of the company’s ongoing goals is to not only respect the customer, but also to respect each other and to work with kindness at all times. “Companies in our industry that have the right philosophy will succeed. Companies that are slow to match the rate of change in our industry will not succeed.” Contact: GO Alpine, 2063 Snowbowl Plaza, P.O. Box 775066, Steamboat Springs, CO 80477. Toll free 800-343-RIDE (7433). Email: information@GoAlpine.com. Website: www.goalpine.com.

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Over 25 Years.

That’s how long we’ve been writing transportation risks. We have the best markets and knowledgeable underwriters who are experts at evaluating your risks. Ask your agent to call Five Star Specialty for your transportation needs. We’ll get you the coverage you need, no matter the conditions you face. Our solutions will get you on the road, feeling secure. Trust is easier when you know your partner has endured. Get in touch with the best. 5 Star Service. 5 Star Solutions. 5 Star Specialty Programs.

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National Interstate Insurance

Is Ready If Financial Responsibility Limits Increase: Are You? Whether you’re reading a periodical, attending a conference, or talking with a fellow operator, the transportation industry is abuzz these days with concerns over the potential increase of financial responsibility limits pending before the Federal Motor Carrier Safety Administration (FMCSA). National Interstate Insurance does not support raising the limits, and we do not have a crystal ball to predict the actions of the FMCSA. However, if your motivation is to meet required limits should they change, protect your assets from the exposure of liability that can jeopardize a family business, or respond to the demands of the marketplace, National Interstate currently has the solutions to meet your higher limit insurance needs.

Interstate. “Our regional field staff of industry experts currently includes two former DOT compliance agents, two OSHA 500 certified representatives, and more than 100 years of combined experience. We are committed to helping our customers analyze where their losses are coming from, and then putting the appropriate programs in place to help minimize their exposure. These programs include everything from on-site and phone consultations, to developing a comprehensive safety plan, to establishing a hiring process that helps distinguish safe drivers from risky drivers. Our automated event recorder program, started in 2006, is another key initiative designed to monitor driver behaviors and identify unsafe driving habits, so coaching can be provided before those behaviors turn into serious accidents.� Recognizing that effective training is also paramount to fostering a culture of safety, National Interstate offers a dynamic website, www.slcsonline.com, which brings access to cutting-edge tools via a portal designed specifically for passenger transportation operations. This robust resource includes online streaming videos with over 300 titles, a safety library, discounted web-based DOT and OSHA training, plus preferred pricing on compliance materials.

Your One-Stop-Shopping Experience Understanding that every customer is unique, National Interstate has an extensive product portfolio that can be tailored to fit the needs of your organization. “With our 25-plus years of expertise serving the passenger transportation industry, we offer every insurance option available in the market today,â€? Your Claims Advocate said Matt Grimm, vice president of Whether excess or otherwise, dealing National Interstate passenger transportation at National with a claim is never easy; however, National Interstate customers have peace Interstate. “Our programs include firstIs Ready To Help of mind in knowing that there is always dollar, gross receipts/ mileage, liability an advocate in their corner. and deductible options, and alternative • 25-plus years of transportation industry “On every claim for every customer, risk transfer programs, or captives. underwriting expertise; we strive to provide the highest level of “As our passenger transportation cus• Passenger transportation excess limits customer service while keeping costs as tomers already know,â€? continued Grimm, underwriting experience; low as possible,â€? said Brad Scofield, vice “limits in excess of FMCSA requirements • Consultative risk management services; and, president of claims at National Interstate. have always been part of our portfolio. • Superior claims handling. “It does not matter if it is a routine fendThis expertise differentiates us from other er bender or a million dollar catastrophic insurers, allowing us to anticipate and claim; we want to give you the same disrespond quickly to changes in the marketplace, and we are doing so now. In response to the potential action by ciplined and responsive level of service. When you call National the FMCSA, and other market forces facing operators, National Interstate Interstate you will speak directly with professionals who are specially will now offer limits in excess of $5 million over other select carriers in trained in handling transportation insurance claims. Highly effective comaddition to offering them above our own primary policies. So no matter munication and accessibility to the individuals handling your claims are what happens with the FMCSA, you can count on National Interstate to truly the foundation of National Interstate’s superior claims handling. Our provide innovative product solutions, even if we do not currently write claims team is committed to the goal of responsively and appropriately your $5 million primary policy. You can also enjoy our proactive risk adjusting claims and, at the same time, focusing on providing solutions to management services and superior claims handling. Whatever the future meet every customer’s needs based on their individual situation.â€? As a passenger transportation professional there is a lot to consider in may bring, we have insurance coverages to help protect your company’s today’s challenging environment. Concerned about the potential for future.â€? increased liability limits and increased insurance costs? Looking for a carrier who helps improve your safety culture while reducing potential Your Personal Risk Management Consultant Our services go well beyond providing primary and excess insurance. exposure? Want the peace of mind that you have a claims advocate with No operator wants to think about needing excess limits, so the obvious the expertise required to settle all types of claims, especially those high solution is to have a solid risk management program in place to increase exposure claims, should the need arise? If so, then give us a call, or have your safety odds. However, it takes substantial time and effort to develop your broker contact us, so that we can create an innovative insurance and maintain an effective safety program. That’s where National experience built around you. Interstate can step in and help you run the safest operation possible. For additional information on our products and services, “Over the past several years we have substantially invested in both contact Tod Carney, marketing manager, at 800-929-1500 x5690 technology and staff to provide our customers a consultative approach to or tod.carney@natl.com. risk management,â€? said Terry Phillips, senior vice president at National Page 34

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To

March/April 2015

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COVERAGE THAT’S JUST

GOOD ENOUGH SOMETIMES ISN’T

GOOD ENOUGH. With all the talk about the possible increase in financial responsibility limits, it’s no wonder companies are concerned about their insurance coverage. Especially if it’s less than adequate to protect your business from catastrophic loss or the newly proposed limits. Rest assured, National Interstate has navigated these uncertain waters and we’re well-positioned to help you through them. With excess liability coverage like $5 million x $5 million and beyond, we can provide the right level of protection for your company. We’ve been a leading provider of transportation insurance since 1989, rated “A� (Excellent) IX, with positive outlook by A.M. Best Company, and named by Forbes as one of America’s Most Trustworthy Companies. Take a look at your needs, your current coverage, and then take a look at us. And ask yourself if you’re really protected. See for yourself how positive relationships help improve customer operations.

To learn more, contact Tod Carney at 800-929-1500, x5690, or visit natl.com/relationships

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Service Insurance Agency

Offering The Value-Added Benefits That Are Critical Today

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ords of wisdom are sometimes hard to come by, especially during tough times. Those who provide passenger transportation, however, are seeking advice on insurance and other industry-related matters at a rapid pace. With three locations and 61 years of experience providing transportation insurance Service Insurance Agency representatives have the knowledge and dedication to help motorcoach operators survive and thrive in today's business climate. With a dedicated team of customer service representatives (CSRs) and producers, Service Insurance Agency provides the value-added benefits that are critical today. The agency, with its headquarters in Richmond, VA, and offices in Knoxville, TN, and Naples, FL, can provide a variety of insurance products for the transportation industry such as Auto Liability, Physical Damage, General Liability, Worker's Compensation, Garage and GarageKeeper's Legal Liability. The agency also provides additional help in such areas as driver selection, drug and alcohol testing, DOT compliance, and safety seminars. “We are one of the largest insurance agencies in the Southeast, providing transportation insurance solutions to our 650 motorcoach clients,” said Service Insurance Agency President Tim O'Bryan. “We have a dedicated staff of insurance professionals who are committed to the motorcoach industry. With over 150-plus years of collective transportation insurance experience we are able to provide our clients, as well as our potential clients, with valuable insight.” The producers include Service Insurance Agency President Tim O'Bryan, located in Richmond, VA.; Roger Gum, of Knoxville, TN.; and Gray Poehler of Naples, FL. “From an agency standpoint, we help our clients with various situations that come up in the operation of their business, whether it's insurance related or not. Our clients know they can call us with questions that most non-transportation agents may not be aware of,” Mr. O'Bryan said. He added that a non-transportation agent or agency may not understand the unique challenges facing the motorcoach operator today. “The insurance companies provide the insurance coverages required by our clients, but we as an agency provide the customer service that our clients need in order to operate in the current business environment. Whether we issue certificates of insurance to groups who wish to travel with our clients, help our clients with driver selection and retention, provide lienholders with proof that their interests are protected, or just act as a sounding board for general business

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questions, we strive to be a complete business partner with our clients.” According to Mr. O'Bryan, “The number of insurance carriers that specialize in our industry is relatively small. Therefore, it's even more important than ever to deal with an agency that has a long standing relationship with all of these carriers. “One thing about the insurance industry is that it never stays the same. Pricing models change, natural disasters in this country and abroad affect the availability of the high limits that our clients must carry, the ever changing legal climate has a direct impact on this industry. Plus, when you consider the state and federal mandates imposed on our clients, now is the time to strengthen your relationship with your state officials and those in Washington, D.C. “As an agency that specializes in the motorcoach industry, we welcome the opportunity to work with our clients in all of these areas. Service Insurance Agency lives and breathes this industry. We serve on various state association boards to provide insight and help each member, whether or not the company is a client, stay informed. We are committed to strengthening our relationship with our clients, and the various state motorcoach associations to guarantee the stability and future of this industry that supports us,” states Mr. O'Bryan. “These are difficult times. It's important that we all work together. Communication is an essential part of the equation so please do not hesitate to call us and discuss your situation. Service Insurance Agency has been in this business since 1952, and we have guided our clients through a variety of business climates over the years. I am available to my clients 24 hours a day, 7 days a week. We need to be available because our clients work those same hours,” states Mr. O'Bryan. Contact: Service Insurance Agency Tim O'Bryan, President 6850 Catawba Lane, Richmond, VA 23226 1-800-444-0205 ext. 303 FAX 804-288-7925 • CELL 804-914-6993 tobryan@serviceins.com Roger Gum, Producer Knoxville, TN • 865-546-9697 roger@serviceins.com Gray Poehler, Producer 3770 Sawgrass Way, #3431, Naples, FL 34112-1304 239-304-2815 gray@serviceins.com

ADVERTORIAL

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Lancer Insurance

Understanding And Partnering With Bus And Motorcoach Companies For Over 30 Years bodily injuries. Of this total, after applying appropriate For over 30 years, we, at Lancer, have explained to the factors for loss cost inflation, approximately one tenth of readers of Busline Magazine why it’s so important for bus one percent of the liability occurrences we managed and motorcoach companies to partner with an insurer that would have exceeded $5 million in damages. truly understands the intricacies of their industry. “We believe, therefore, the current mandatory liabiliThis certainly held true in 2014 as much as it did in ty insurance limit for 1985, when we insured bus and motorcoach our first bus insurance An insurance company with a operators ($5 million) policy, and will only long-term commitment to your industry, is more than adequate. grow in significance as “We further believe the severity of claims the best claims handling reputation, and the additional insurcontinues to escalate the best safety and compliance resources ance premium costs with driver shortages, resulting from any sigmedical inflation, new available can be the difference in your nificant increase in the science, an emboldbusiness, now more than ever. mandatory liability in ened plaintiffs’ bar rissurance limit will force ing vehicle values, numerous small and medium sized bus and motorcoach public (mis)perception, increased regulatory and complioperators out of business and ultimately result in less ance burdens and a host of other factors exerting influence competition, higher prices for the traveling public, and a on risk exposure. Managing these factors will continue to significant loss of jobs. The traveling public is best challenge bus and motorcoach operators…and their insurserved by a continued emphasis on compliance oversight ers…for the foreseeable future. and swift enforcement by the Federal Government, with However, there is one particular challenge facing all of the goal always being to take bad bus and motorcoach us that might be avoidable if the industry reacts quickly operators off the road and acknowledge the safety comand with a united voice. The Federal Motor Carrier Safety mitment of good operators.” Administration (FMCSA) solicited comments on the potential ramifications of increasing the minimum Whatever the government ultimately decides about minrequired insurance limits for “Motor Carriers, Freight imum insurance limits, it’s clear that operating buses and Forwarders and Brokers.” motorcoaches will only get more challenging in the future. Simply put, we at Lancer believe increasing mandatory An insurance company with a long-term commitment to insurance limits from the current $5 million minimum is your industry, the best claims handling reputation, and the unnecessary and would have dire long-term consequences best safety and compliance resources available can be the for the bus and motorcoach industry. difference in your business, now more than ever. We encourage industry stakeholders to take advantage of every opportunity to offer their own opinions to regulators and legislators on the issue — both through trade associations and on their own behalf. As an insurance company completely dedicated to the transportation industry, we felt compelled to offer our thoughts. Our comments to FMCSA are as follows: “Lancer Insurance Company is the oldest, largest, and most respected insurer of buses and motorcoaches in the United States. Since we issued our first policy in 1985, we have professionally managed over 70,000 claims for the bus and motorcoach industry including nearly 24,000 occurrences involving a wide range of

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Contact: Lancer Insurance 370 W. Park Avenue, P.O. Box 9004 Long Beach, NY 11561 www.lancerinsurance.com

ADVERTORIAL

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Before you take a turn for the worst...

Get Lancer behind your fleet! Since 1985, motor coach companies have known that, when disaster strikes, no insurer has their back like Lancer. Today, more motorcoach companies rely on Lancer than any other insurer for on-site support from our exclusive Catastrophic Response (CAT) Team...and over 100 nationwide bus claims specialists whose only job is to get them back on the road to profits fast! For a premium quote, call your agent or 800-782-8902 x3264. Email: bus@lancerinsurance.com Learn more: lancerinsurance.com

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lancerinsurance.com I

Protective Insurance Company Partners With Customers To Improve Fleet Safety

Protective Insurance Company embodies the ideology that although insurance is something you must have, the experience should not be painful. We partner with customers to provide additional tools they need to improve risk management and awareness within their organizations. We understand that our role is to be financially stable to assist in the event of a loss. In addition to providing superior financial strength, our goal is to provide customers with tools to reduce accidents and improve their company’s overall safety culture. We have a full service loss prevention team who focuses on meeting the individual needs of customers. Along with personalized attention, we provide broad-based training solutions. The combination of these two resources gives customers added value they did not always expect from their insurance carrier. One example of this is our Safety Solutions video series. After noticing a lack of public transportation training resources, we began producing videos designed specifically for school bus and motorcoach drivers. Topics include distracted driving and turns and tail swings. The videos are designed to watch while on a break or for motor carriers to play during safety meetings. You can view them in the Loss Prevention section of our website: www.protectiveinsurance.com. Creating a safety culture is very important within any transportation company, but it is also important to know that you are with an insurance carrier that specializes in handling public transportation claims. Protective has a centralized claims team who focuses on working with, and understanding the needs of, public transportation companies. We focus on settling claims as expeditiously and properly as possible to control costs. We also host an annual Public Transportation Claims + Safety Seminar that brings together customers and industry partners. At our most recent seminar, held November 2014, attendees heard from experts on a variety of topics geared toward improving their fleet operations. We also had a bus simulator on-site, and provided live demonstrations of how they work and how they can be used as an effective driver training tool. Below is a brief recap of the sessions. Presentations can be downloaded at: www.protectiveinsurance.com/PTCS:

n Implementing effective wellness solutions for “hard-toreach” populations — Stewart Levy, Health Promotion Solutions: This session addressed the challenges and opportunities to deliver effective wellness and disease management solutions for remote, hard-to-reach and diverse driver populations. Levy provided an overview of strategies and tools/resources to achieve maximum participation, engagement and proven results in these types of settings. He also identified some of the barriers and challenges with implementation, including consistency in delivery, data integration and financial investment; n Insurer anti-fraud program guide — Michael Buchanan, National Insurance Crime Bureau: Resisting insurance fraud requires proactive action. To help insurers develop and assess their anti-fraud program and contribute to great industry efforts, the International Association of Special Investigations Unity (IASIU) and National Insurance Crime Bureau (NICB) have jointly created the Insurer Anti-Fraud Program Guide. This session covered how that program applies to the transportation industry; n Importance of driver training to behavior modification —Kelly Anderson, Impact Training Solutions: Behavior is not the root cause of most accidents and injuries. In order to proactively, significantly and consistently reduce “events,” we have to instill the proper behavior through education, awareness and motivation. This presentation outlined how to create a safety and training program that will engage drivers of all experience levels. Anderson also outlined how fleets can increase the number of drivers recruited and decrease turnover through the utilization of an ongoing training program; n Safety culture: Newest approach and tools — Terry Mathis, ProAct Safety, Inc.: We have long heard the safety bene-

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fits of creating a safety culture within the industry. Over the last five years, the world has changed and so has how companies develop, implement, communicate and evaluate this safety culture. Mathis discussed how many of the best organizations and leaders create, inspire and continuously improve their employeeinvolved journey to Safety Culture Excellence™; n The future of estimatics: Efficient, timely, accurate and customer-focused — C.J. Przybyl, Snapsheet: Mobile self-service claims is a hot topic in any claims organization. But what impact will mobile self-service really have and how will your operation react? This session highlighted the actual implementation of mobile self-service — from the technology, to the process, to customer interactions and how technology is used to bridge the gap; and, n No awareness, no safety… Know awareness, know safety! — Jesus Villahermosa, Crisis Reality Training: This presentation addressed the personal safety issues that are on every bus and coach operator’s mind. What do I do if someone tries to attack me during the operation of my bus? Do I even have the right to defend myself? Can I be sued if I do defend myself? What do I do if there is a fight or act of violence on my bus or coach? Do I have to physically intervene? Villahermosa discussed these, and other personal safety issues, that will empower drivers when responding to a crisis. These are just two examples of Protective Insurance Company’s value-added services. The company’s goal is to give customers the tools needed to control their costs, provide training to their drivers and improve their operating ratios. To learn more about partnering with Protective, contact Stacy Renz at srenz@protectiveinsurance.com or call 800-644-5501, ext. 2570.

ADVERTORIAL

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COVERAGE THAT REVOLVES AROUND YOU PUBLIC TRANSPORTATION Protective Insurance Company, rated A+ (Superior) by A.M. Best, has been providing specialized insurance policies to the transportation industry since 1950. Our hands-on approach to insurance allows us to understand the needs of our customers and form long-standing partnerships. We have a strong safety culture, a tenured claims department and superior customer service standards. Here are just a few of the benefits Protective offers: • Outstanding cash flow payment options • Superior claims service • Ability to package all lines of coverage, including auto liability, general liability, physical damage and workers’ compensation • Dedicated loss prevention team that specializes in the transportation industry

EXCELLENCE IN: FLEET TRUCKING | PUBLIC TRANSPORTATION |

WORKERS’ COMPENSATION | INDEPENDENT CONTRACTORS

::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::: FOR COVERAGE THAT REVOLVES AROUND YOU, CONTACT STACY RENZ: (800) 644-5501 ext. 2570

protectiveinsurance.com

TIB:

Committed To The Transportation Industry, And Only This Industry

T

IB Transportation Insurance Brokers is the largest agency in the country dedicated solely to the transportation industry. Headquartered in Glendale, CA, with offices in Minneapolis/St. Paul, Orlando, Baltimore, and New York, TIB serves more than 5,000 bus and limousine clients nationally. It’s committed to the transportation industry, and only that industry. All of its clients have commercial auto exposures with the vast majority being certificated carriers. At TIB, tough transportation insurance problems are handled every day. The company is staffed to provide clients with the finest service of any broker in the industry. TIB’s goal is to work together as a team to take care of clients. It offers high quality services, trouble-free relationships and rapid response to a customer’s needs through the strength of TIB’s national network. TIB’s specialization and commitment to the transportation industry ensures that by focusing only on this marketplace, it can devote the energy and resources necessary to be at the

leading edge of the transportation insurance field. All clients have their own personal account executive. In addition, they are provided with an assistant account executive to handle their standard requests such as certificates, endorsements, filings, etc., and an accounting representative who knows their exact premium status. Clients always have total access to TIB’s corporate management team, who can provide assistance for a client’s risk management needs. The transportation industry has traditionally experienced problems securing programs which provide adequate coverage and competitive pricing. As brokers, TIB works for the clients, explaining the various plans and programs and helping them determine the insurance policies which best suit their needs. TIB is not captive to a single insurance company; therefore, it can offer options and alternatives, rather than providing a client with one — and only one — insurance program.

TIB is keenly aware of changes in the marketplace because the company is there, immersed in it everyday. Obviously, change is a part of the environment, and indeed, a dynamic force affecting all of us. TIB’s goal is to always be on the cutting edge — to discern the good from the potentially damaging; to keep the concerns and goals of its clients foremost in its actions and reactions to the times. All of TIB’s accounts are important to the company, no matter what their size, starting with the largest customers right down to individual owner/operators. The success of each and every one of these customers is an integral part of TIB’s success — this fact is always on the minds of TIB professionals as they serve the company’s client base. “KEEPING YOU IN MOTION IS OUR COMMITMENT — HAVING YOU AS ONE OF OUR CLIENTS IS OUR PLEASURE”

Keeping You in Motion

Transportation Insurance Brokers

800-248-2877

818-246-2800

www.tibinsurance.com LOS ANGELES • NEW YORK • BALTIMORE • MINNEAPOLIS/ST. PAUL • ORLANDO CA LIC. #0705008

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ADVERTORIAL

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RRL Insurance:

With more than 50 years in the commercial transportation insurance industries, RRL Insurance prides itself in not only being able to provide your company with competitive insurance options, but also offering quick responses and the personalized service you deserve. We offer two major types of insurance coverage — public livery insurance and industrial transportation insurance. We’ll cover you whether you are operating motorcoaches, limos and/or paratransit vehicles, or are a trucking, recycling, waste hauling, landfill, septic or demolition company. RRL Insurance offers all the industry specific coverage you need to run your business legally, safely and professionally. We also bring our expertise to the table to provide you with affordable rates to help protect your bottom line.

ADVERTORIAL

Whatever Road You Travel, RRL Insurance Helps Get You There Our Goal: Viable insurance solutions, competitive coverage/rates, and superior service.

Need Public Livery Or Other Commercial Vehicle Insurance? Call RRL Insurance Today Choose RRL Insurance for the absolute best in commercial vehicle coverage. Our associates are accessible, friendly and ethical. We have in-depth knowledge of the transportation business, which we are constantly enhancing through our contacts with insurance companies and insureds. In addition, RRL Insurance works with well-regarded companies that are very competitive in today’s marketplace. We are also responsive to our customers’ needs, and offer a comprehensive safety program that makes us your partner in reducing accidents and premiums. Our goal at RRL Insurance is to provide you with viable insurance solutions that combine competitive coverage and rates with superior service to help ensure you experience the optimal outcome. Call RRL Insurance at 800-407-4077 for more information about the company’s insurance coverage. March/April 2015

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American Cooling Technology, Inc. See Ad On Page 45 715 Willow Springs Lane York, PA 17406 USA 717-767-2775 FAX: 717-767-3658 E-Mail: acsolutions@actusa.us.com Website: www.actusa.us.com Company Officers: Dave Oberdorff, President; JR Lucas, Vice President; James Schreiber, Vice President Products: American Cooling Technology, Inc. (A.C.T.) designs and manufactures a complete line of advanced bus air conditioning systems for all sizes and makes of buses, including both conventional and hybrid-drive buses. Products include split type air conditioning systems as well as complete room mount air condition systems for all

buses. In addition, ACT offers specification preparation assistance, product testing, replacement air conditioning parts for most brands, and product training classes. 15 BITZER U.S., Inc. See Ad On Page 46 4080 Enterprise Way Flowery Branch, GA 30542 USA 770-718-2500 FAX: 770-503-9440 E-mail: sbauknecht@bitzerus.com Website: www.bitzerus.com Company Officers: Matthew Lish, Norman Gillespie Products: BITZER provides bus/coach air conditioning compressors.

RELIABILITY ITY EFFICIENCY Discover electricity

Air Conditioning Electric

PERFORMANCE NC

hermetic electric scroll compressor/s Ę“ a.c. motors Ę“ self-contained refrigerant loops Ę“ generator or hybrid bus power

:<;9(2 *VYWVYH[PVU , [O (]L *VTTLYJL *P[` *6 4HPU ^^^ Z\[YHR\ZH JVT PUMV'Z\[YHR\ZH JVT JV

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BITZER’s product range covers all compressor technologies from reciprocating to scroll and screw compressors. BITZER bus air conditioning compressors are designed specifically to excel within the harsh environment of today’s engine compartments. BITZER’s bus air conditioning compressors offer capacity to cool coaches, school buses, transit buses, including larger articulated and double-decker buses. 15 Espar Climate Systems See Ad On Page 47 29101 Haggerty Road Novi, MI 48377 USA 800-387-4800 Website: www.espar.com Products: Espar Climate Control Systems include air condition and heating systems tailored to customer needs. Both fuel-operated and PTC-electric heaters are available in a wide selection of BTU ratings. 15 Mobile Climate Control 3189 Farmtrail Road York, PA 17406 USA 800-673-2431 FAX: 717-764-0401 Website: www.mcc-hvac.com Products: Mobile Climate Control designs, manufactures, installs and services a complete system solution for buses: by providing maximum heating, ventilating, air conditioning and windshield defrosting/defogging for both conventional and hybrid vehicles. 12

ProAir, LLC 2900 Country Road 6 W Elkhart, IN 46514 USA 574-264-5494 FAX: 574-264-2194 E-mail: info@proairllc.com Website: www.proairllc.com Company Officers: Dennis Mitchell, President; Jeff Armstead, Sales Manager Products: Manufacturer of air conditioning, heating and defrost systems for all types of buses and shuttle vehicles. The company specializes in climate control systems for driver and passenger areas, and also stocks a complete line of related parts. 15 Proheat 3831 No. 6 Rd. Richmond, BC V6V 1P6 CANADA 604-270-6899 E-Mail: sales@proheat.com Website: www.proheat.com Products: Proheat provides heating solutions for bus and coach needs. These solutions allow for easy starting, greater fuel savings, and reduced idling and engine wear. Products also help reduce emissions and improve engine service life by maintaining a constant engine temperature regardless of outside temperature. Proheat can improve passenger and driver comfort by adding heat when needed. Heaters are autonumous, operating only when needed and provide detailed information on usage, duty cycles, coolant temperatures and diagnostics. 14

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Rifled Air Conditioning, Inc. 2810 Earlham Place High Point, NC 27263 USA 336-434-1000 FAX: 336-861-4646 Website: www.rifledair.com Products: Manufacturer and installer of climate control systems specifically designed to meet the demands of the medium duty bus market. Specializing in school bus and shuttle bus markets. 12 SMI 1975 Joe B. Jackson Pkwy. Murfreesboro, TN 37127 USA 615-867-8515 Website: www.smiglobal.net Products: Pretoria interior lighting/ducting, LED strip lights, Transpec roof hatches and energy absorbing bumpers. 14 Spheros North America, Inc. 5536 Research Drive Canton, MI 48188 USA 734-218-7350 Fax: 734-487-1569 E-mail: sales@spheros.us Website: www.spheros.us ACC Climate Control 22428 Elkhart East Blvd.; P.O. Box 1905 Elkhart, IN 46514 USA 574-264-2190 FAX: 574-266-6744

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Toll Free: 800-462-6322 Website: www.accclimatecontrol.com Company Officers: Heiko Baufeld, CEO Products: As a division of the international Spheros Group, Spheros North America offers economical and eco-friendly climate control systems for buses. The Spheros product line is accompanied by an extensive installation network in North America, an established parts distribution and service network and comprehensive support. Spheros’ air conditioning product line includes roof top and skirt mounted condensers, ceiling and in-wall mounted evaporators, a complete line of rooftop systems as well as electric air conditioning systems. The company’s heating prodcuts cater to the needs of a wide variety of markets and customers, including environmentally compatible hybrid and electric heaters. Additionally, Spheros offers solutions for ventilation and emergency roof hatches. Spheros provides tailored, sustainable and cost-effective solutions for heating, ventilation and air conditioning systems for all types of buses. 15 Sutrak Corporation See Ad On Page 44 6897 East 49th Avenue Commerce City, CO 80022 USA 303-287-2700 FAX: 303-286-1005 Website: www.sutrakusa.com Products: ISO 9001 certified. Heating, ventilating and air conditioning systems for light rail vehicles and people movers and buses including school buses. 10

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Thermo King Corporation 314 West 90th Street, Minneapolis, MN 55420 USA 952-887-2200 Website: www.thermoking.com Products: Thermo King offers a complete line of HVAC solutions for transit, coach, shuttle and school bus. Thermo King offers: the SLR Series, a one-piece rooftop HVAC unit for shuttle and paratransit vehicles featuring the COMFORTEK™ air distribution system that provides better temperature control, faster recovery and a balanced refrigeration cycle; a complete line of energy efficient, all-electric HVAC systems for hybrid, battery, fuel cell and trolley buses; and an all-electric HVAC system for conventional diesel or compressed natural gaspowered buses featuring integrated electric compressors and is independently operated and powered by a power electronics module. 13 Trans/Air Manufacturing 480 East Locust St. Dallastown, PA 17313 USA 717-246-2627 FAX: 717-244-7088 Website: www.transairmfg.com Products: Trans/Air Manufacturing is an ISO 9001 registered firm, manufacturing a full line of climate control systems for the school, commercial, and electric/hybrid vehicle markets. Units, parts, service, training, warranty, and new or aftermarket installation are available through factory-owned operations or a network of distributors throughout North America. 15

Atlantic Limo Buys 6 Temsa Coaches Atlantic Limousine & Transportation, located in Atlanta, GA, provides ground transportation services throughout the Atlanta area as well as worldwide travel, through a network of affiliates. Now in its 19th year of business, the family-owned and operated business offers transportation services for corporate groups, airport transportation, wedding parties and bus charter service for out-of-town trips. Atlantic has a fleet of more than 65 vehicles. It recently took delivery of six Temsa coaches: four TS 45 full-size and two TS 35 mid-size coaches. For more information on Atlantic Limousine & Transportation, visit www.atlanticlimo-ga.com. Atlantic Limousine’s TS 35 mid-size coaches are seated for 40 passengers, and are equipped with leather seats, hardwood floor, an A/V system, flat screen TVs, satellite TV, Wi-Fi, 110V + USB power outlets, and a restroom. Hoss Oskouie, vice president of Atlantic Limousine, said that their current operation benefits from the TS 35 coach because it “is great for those smaller groups who do travel outside of town or local transfer trips who do not require full-size motorcoaches.” The TS 45 full-size coaches are seated for 56 passengers and are equipped with features including Wi-Fi, 110V + USB power outlets, an A/V system, flat screen TVs, satellite TV, and a restroom. CH Bus Sales, Inc., is the exclusive distributor of Temsa motorcoaches in the United States and Canada. Visit www.chbussales.com for more information.

COMFORTABLE TEMPERATURES, WHEREVER YOU GO Are you looking for a climate control expert who provides the right temperature in your buses whatever the challenge? Then Espar is just the partner you need. Espar Climate Control Systems designs and manufactures innovative heating and air conditioning solutions for total temperature control in buses. As part of the globally active Eberspaecher Group, we are always there when you need us to deliver precisely the range of services you want. Learn more about how you can count on Espar today and join us at the 2015 Mid-America Trucking Show in booth #12064 for a special presentation.

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BITZER Highlights Products At AHR Expo In Chicago Can Be Flexibly Combined During the AHR Expo held early in 2015, visIt is now possible to operate differing scroll itors to the international trade fair received information about BITZER’s range of scroll, screw compressors in parallel – without using any active oil management. This enables BITZER to and reciprocating compressors. BITZER’s highlights at AHR Expo 2015 offer up to 20 different combinations, with difincluded the ORBIT 6 and 8 scroll compressors, ferent performance, using ORBIT scroll comwith high isentropic efficiency and energy effi- pressors. For example, users can thus combine ORBIT 6 and 8 compressors in a single system. ciency. A New Drive “The five models in the ORBIT 6 series offer The CSVW2 compact screw compressors a delivery rate of between 840 and 1620 CFH offer integrated frequen(60 Hz), and really cy inverters. BITZER has impress with their wide developed the compresrange of applications as sors for use in water well as with their low cooled chillers for sysnoise levels,” said the tems with low saturation company. discharge temperatures, “With a cooling capac“Photo: BITZER US, Inc.” and which are equipped ity of between 137 and 261 kBtu/h at 60 Hz, they With new drive, the CSVW2 screw compressor. with new permanent magnet motors. CSVW2 are suitable for air conditioning systems and heat pumps. Like the compact screw compressors have a high energy ORBIT 6 scroll compressors, the ORBIT 8 series efficiency rating (EER) and a good ESEER has been designed for the R410A refrigerant. value. The Right Product For Every Application The six ORBIT 8 compressors have a delivery BITZER semi-hermetic compact screw comrate of between 1260 and 3300 CFH (60 Hz), achieve high efficiency rates and operating noise pressors are more efficient when partially levels are up to 3 dB(A) lower than comparable loaded and are well suited to applications with compressors.” Company representatives said higher saturation discharge temperatures. They BITZER products offer these features: have been designed for use in air conditioning

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systems, heat pumps and in individual, short circuits. With its OS series, BITZER also presented trade fair visitors with an open screw compressor, which was designed for the natural and carbon-neutral refrigerant ammonia (R717). This series’ special characteristics include its high system performance, optimal power adjustment and its efficient use of energy when fully or partially loaded as well as its economizer mode. ECOLINE Reciprocating Compressor The company also produces and distributes semi-hermetic ECOLINE reciprocating compressors. BITZER has improved the cooling coefficient of performance (COP) of the entire series by up to 12 percent and has designed them to be flexible for the refrigerants R134a, R404A, R407A, R407C, R407F, R507A, R290 and R1270. With the new CRII capacity control, the ECOLINE reciprocating compressor’s range of control can be flexibly set between 10 and 100 percent. In the VARISPEED version, because the frequency inverter is being cooled by the suction gas, the ECOLINE reciprocating compressors have very good efficiency values. The smooth speed control minimizes the frequency of switching, thus lowering the energy costs. The suction gas cooling also ensures that the electrical parts operate at an optimum temperature. Visit www.bitzerus.com for more information.

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Glaval Bus

Glaval Bus

Glaval Legacy

Glaval Titan II Low Floor

One of the industry’s most recent offerings in the 26,000-lb GVWR class, the Glaval Legacy is built on a Freightliner S2C chassis. The S2C is equipped with a Cummins 6.7L ISB and Allison Transmission, and a rear air-ride suspension and hydraulic brakes. The Legacy is a cutaway style coach with a forward entrance door up to 40” in width. The Legacy is available in a choice of a 96” or 102” exterior width. There is also the choice between a lowered 3-step entryway, or the conventional 4-step floor height. Various seating plans are available to accommodate up to 45 passengers. The Legacy is Altoona tested for 10 years/350,000-miles. Glaval offers a wide variety of ADA-compliant paratransit along with luggage and cargo alternatives, making it a great choice for both the commercial and transit customer. This product is constructed using Glaval’s vacuum laminated galvanized “Flo-Coated” steel-safe cage structure design and backed by a 5 Year/100,000 mile limited body warranty.

Whether it’s a wheelchair passenger, business traveler or an elderly rider, the Titan II LF eliminates the need for steps to enter or exit the vehicle. There is also no longer a need for the traditional wheelchair lift. The Titan II LF is offered with either a Braun or Ricon bi-fold power ramp. This new low floor kneeling bus utilizes the rugged Chevy G4500 chassis platform along with a heavy-duty “Purpose-Built” chassis and floor structure designed and produced by Spartan Chassis. One of the most impressive features of the Titan II LF is the 4-corner, self-leveling air-ride suspension with kneeling capability. With the touch of one switch, the complete unit will kneel to achieve a 1:6 ramp slope which exceeds ADA’s current minimum, at the same time providing a level floor surface for all wheelchair positions. The Titan II LF offers true random access for up to 5 wheelchair positions, or can seat up to 21 ambulatory passengers. With Glaval’s reputation for building a quality product, the Titan II LF is sure to help make life easier.

Glaval Bus 914 CR #1 North Elkhart, IN 46514 800-445-2825 Website: www.glavalbus.com

Model ............................................................................................Glaval Legacy Seating Capacity............................................Up to 45 passengers seated Overall Length .................................................................32’, 35’, 37’ and 40’ Exterior Width ..............................................................................96” and 102” Exterior Height...............129” approx. (Exc. Roof A/C or Escape Hatch) Interior Width.................................................................................92” and 97” Interior Height..........................................................................78” Headroom Wheelbase ........................................................................219”, 259” and 279” GVWR ..................................................................................................26,000-lbs. Engine......................6.7L Cummins ISB Inline-Six Cylinder Turbo Diesel Transmission.........................................................................Allison 2200 PTS Fuel Tank ..........................................Up to 100-Gallon (Depending on WB) Suspension ...........................................Rear Air Spring/Front Leaf Spring

Glaval Bus 914 CR #1 North Elkhart, IN 46514 800-445-2825 Website: www.glavalbus.com

Model.......................................................................................Glaval Titan II LF Seating Capacity.............................................................21-pax or 5 W/Chair Overall Length .........................................................................24’, 26’ and 28’ Exterior Width................................................................................................96” Exterior Height ........................................110” (Exc. Roof A/C, Roof Hatch) Interior Width.................................................................................................92” Interior Height ..................................78” Behind Rear Wheel/81” in Front Wheelbase ..............................................................................166”, 190” & 214” GVWR .....................................................................................................14,200-lb. Engine ......................................Chevy Vortec 6.0L V8 Gas or CNG option, and also now available with DuraMax Diesel Transmission....................................................................6-Speed Automatic Chassis ..........................................................................................Chevy G4500 Fuel Tank ..............................................................................................57-Gallon March/April 2015

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Turtle Top

Turtle Top

Odyssey XLT The Odyssey XLT shuttle bus and motorcoach series provides up to 51 passengers with an outstanding travel experience. Built on the Freightliner FM2 chassis, Turtle Top gives added focus toward road stability, passenger comfort, vehicle dependability, quality, and safety. Customized travel amenities and increased passenger and storage capacity are available for churches, colleges, city and county transportation authorities, assisted living services, cross-country touring companies, excursion companies and many more transportation opportunities.

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Email: timmb@turtletop.com Website: www.turtletop.com

ODYSSEY XLT FEATURES • Aerodynamic automotive styling • Clear view windows • Up to 51 passenger capacity – CDL required • Wide interior with double row luxury seating • Flexible floor plans including wheelchair capacity • Meets and exceeds FMVSS regulations • Qualifies for “Buy America” • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty

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Odyssey XL The Odyssey XL shuttle bus and motorcoach series extends Turtle Top’s most popular shuttle to provide up to 37 passengers with a great ride. These are available on the Ford F550, F650, F750 and Freightliner chassis and provide road stability, passenger comfort, dependability, quality, and safety. Selecting the Odyssey XL increases passenger capacity for churches, colleges, city and county transportation authorities, assisted living services, cross-country touring companies, excursion companies and many more transportation opportunities.

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Email: timmb@turtletop.com Website: www.turtletop.com

ODYSSEY XL FEATURES • Aerodynamic automotive styling • Clear view windows • Up to 41 passenger capacity - CDL required • Wide interior with double row luxury seating • Flexible floor plans including wheelchair capability • Meets and exceeds FMVSS regulations • Qualifies for Buy America and is Altoona tested • Steel roll cage with full perimeter steel floor •Body and air conditioning warranty

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Turtle Top

Turtle Top

Van Terra

Terra Transit

The Van Terra shuttle bus showcases both strength and versatility. All types of passengers, including senior living agencies, find it easy to enter and exit with ample headroom and aisle passage. It is a great alternative to the standard 15-passenger van. The Van Terra maneuvers like a van but has the stability of a dual rear wheel bus. Extended rear wheel stance with a full roll cage, quality construction, and sleek styling make this an affordable and practical choice for safe dependable transportation.

The Terra Transit shuttle bus is an economical complement to Turtle Top's mid-size fleet. This abridged version of the Odyssey also offers seating for up to 25 passengers, and maintains the same safety standards that is known at Turtle Top. Riders find it easy to enter and exit with ample headroom and aisle passage. With a variety of floor plans, users can meet their needs for storage, seating preferences, and wheelchair accessibility. A full roll cage, quality construction, and 2-year warranty make this an affordable and practical choice for safe, dependable transportation.

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Email: timmb@turtletop.com Website: www.turtletop.com

VAN TERRA FEATURES • 15-18 passenger alternative* • Low, wide enclosed entrance • Wide aisle with interior headroom • Wide wheelbase stance for road stability • Flexible floor plans, including wheelchair capability • Meets and exceeds FMVSS regulations •Altoona tested • Steel roll cage with school bus roll-over crush test • CDL license not required in most states** • The most storage in its class *Some floorplans include wheelchair/luggage areas that reduce the number of seats. 18 seats is the maximum possible occupancy in this class. **15 and under do not require CDL in most states. 16 passenger and above do require CDL.

Turtle Top 67819 State Road 15 New Paris, IN 46553 800-296-2105 Email: timmb@turtletop.com Website: www.turtletop.com

TERRA TRANSIT FEATURES • Up to 25 passenger capacity – CDL required • Low, wide enclosed entrance • Flexible floor plans including wheelchair capability • Meets and exceeds FMVSS regulations • Qualifies for “Buy America” and is Altoona tested • Steel roll cage with full perimeter steel floor • Body and air conditioning warranty

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Micro Bird Commercial

Micro Bird Commercial

CT-Series

CTS-Series

The new Ford Transit chassis is revolutionizing the commercial bus market. Offered in gas or diesel, recent tests demonstrate day-to-day fuel economy of up to 38 percent compared to other shuttle bus chassis. The Transit chassis also offers a new encased capless fuel filler, and an improved engine compartment layout in both 3.2 diesel and 3.7 gas litre engines, that are proven worldwide. In addition to many of the Micro Bird body benefits, such as the reinforced structure and the superior insulation, the wider center aisle of the CT-Series enhances passenger comfort. The overall look of this new vehicle is contemporary and stylish.

Micro Bird Commercial designs and manufactures a complete line of commercial buses built with superior durability. The CTS-Series delivers exceptional safety and stability, making this bus an excellent choice for special needs applications. This bus is ready to be equipped with a variety of options to suit the needs of any passenger. The CTS-Series (CT-Series) offers a new design, with more visibility and a more comfortable driver’s area, with easy access to controls.

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: 819-475-9633 Email: commercial@microbird.com Website: www.mbcbus.com

Model .....................................................................................................CT-Series Seating Capacity ...........................................................Up to 17 passengers Length ............................................................................................................273” Width.................................................................................................................86” Height .............................................................................................................106” Engine .......................................................................3,7L V6 or 3,2L 15 Diesel Transmission......................................................6 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning .......................................................................Up to 55K BTU Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156”

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Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: 819-475-9633 Email: commercial@microbird.com Website: www.mbcbus.com

Model ..................................................................................................CTS-Series Seating Capacity............................................................Up to 11 passengers Length ............................................................................................................273” Width.................................................................................................................86” Height .............................................................................................................106” Engine .......................................................................3,7L V6 or 3,2L 15 Diesel Transmission......................................................6 speed AOD w/Selectshift Chassis ..................................................................................Ford Transit T350 Air Conditioning .......................................................................Up to 55K BTU Wheelchair lift.....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension......................................................................................Leaf Spring Wheelbase......................................................................................................156”

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Micro Bird Commercial

Micro Bird Commercial

D-Series DLX

DS-Series

The D-Series is a dual rear wheel bus made of 6 longitudinal structural beams, combined with one-piece galvanized steel roof bows that enhance safety and roll-over protection. This mid-size bus can be built to accommodate various types of configurations, seating up to 25 passengers. Micro Bird buses are purpose built for tours, assisted living, public transit, shuttle markets and more. Several options such as luxury seats, extra wide rear view window, flat screen TV, and panoramic windows, are offered to enhance the passenger experience. A propane system is also available.

The DS-Series, a dual rear wheel special needs vehicle, delivers superior safety and a smoother ride because of the energy absorbing blocks that absorb the road vibration. Recessed wheelchair tracks, Slide N’Click or floor pocket anchorages, offer safe and secure transportation for special needs passengers. The double-leaf wheelchair doors offer protection on both sides of the lift, thus adding to passenger safety, while offering superior weather seal and door strength.

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: 819-475-9633 Email: commercial@microbird.com Website: www.mbcbus.com

Model ..............................................................................................D-Series DLX Seating Capacity ..........................................................Up to 25 passengers Length...................................................................................From 257” to 315” Width.................................................................................................................96” Height..................................................................................................111” or 113” Engine....................................Ford 5,4 L - 6,8 L or GM 6,0 L - 6,6 L Diesel Transmission................................Ford 5-Speed AOD or GM 6-Speed AOD Chassis ............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning .......................................................................Up to 82K BTU Steering.........................................................................................Tilt-Standard Suspension ...................................................Leaf Spring - Mor/Ryde or Air Wheelbase.............................................................................From 138” to 191”

Micro Bird Commercial 3000 Girardin Street Drummondville, Quebec J2E 0A1 855-628-MBUS (6287) Fax: 819-475-9633 Email: commercial@microbird.com Website: www.mbcbus.com

Model.....................................................................................................DS-Series Seating Capacity ..........................................................Up to 22 passengers Length...................................................................................From 283” to 315” Width.................................................................................................................96” Height ..............................................................................................................118” Engine....................................Ford 5,4 L - 6,8 L or GM 6,0 L - 6,6 L Diesel Transmission................................Ford 5-Speed AOD or GM 6-Speed AOD Chassis ............................................Ford E350 & E450 or GM 3500 & 4500 Air Conditioning .......................................................................Up to 82K BTU Wheelchair Lift....................................................................................Standard Steering.........................................................................................Tilt-Standard Suspension ...................................................Leaf Spring - Mor/Ryde or Air Wheelbase.............................................................................From 138” to 191”

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Allied Specialty Vehicles

Allied Specialty Vehicles

Champion Bus

Goshen Coach

The Champion LF Transport™ with FlexBus™ technology represents the next generation of vehicles designed to meet and exceed the transportation needs of today’s passengers, providing the very best in vehicle accessibility. The patent and patent-pending chassis and suspension technologies eliminate interior steps and the need for lifts. All of these components produce equal access and a positive transit experience for all riders. According to Champion Bus, it is the first manufacturer to offer the Equalizer Ramp™, which automatically senses the height of the ramp deployment surface and adjusts to equate all sections of the ramp to provide passengers with the easiest possible single-grade slope accessibility. The innovative OverRise feature lifts the entire vehicle up to 2.5 inches higher than the OEM ride height at the push of a button. At low speeds, this feature will allow the vehicle to navigate complicated surfaces that would not be possible with a vehicle at standard ride height.

The GCII is the flagship of the Goshen Coach brand. With the steel body construction, this model can be configured to transport a few passengers or a large group, safely to their destination. Nearly 8 feet wide, the GCII provides passengers wide aisles, excellent headroom, flexible wheelchair options, and space for luggage racks and reading lights. With a good, clean fit and finish, the GCII is Altoona tested, crash tested and can accommodate up to 25 passengers or 16 passengers and 2 wheelchair positions. This model is great for municipal bids, non-medical emergency, hospitals, churches, airports and more.

Champion Bus 331 Graham Rd. Imlay City, MI 48444 800-776-4943/810-724-6474 Fax: 810-724-1844 Email: sales@championbus.com Website: www.championbus.com

Model........................................LF Transport™ with FlexBus™ technology Seating Capacity ..........................................................Up to 23 passengers Length.........................................................................................................24’-27’ Width ...............................................................................................................102” Height................................................................................................................111” Engine ....................................................................................................6.8L V-10 Transmission.....................................................................6-speed automatic Chassis ...............................................................................................Ford E-450 Air Conditioning..........................................................Customer preference Wheelchair Lift....................................................................Equalizer Ramp™ Steering..........................................................................................................OEM Suspension ........................................................................Electronic Air Ride Wheelbase.................................................................................189”, 195” 208” Page 54

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Goshen Coach 25161 Leer Dr. Elkhart, IN 46514 574-970-6300 Fax: 574-266-5866 Website: www.goshencoach.com

Model ...............................................................................................................GCII Seating Capacity ..........................................................Up to 25 passengers Length .......................................................................................257” - 318” OAL Width..................................................................................................91” Interior Height ...............................................................................................79” Interior Engine............................................................................................Gas or Diesel Transmission ...........................................................4 or 5 speed/Automatic Chassis.........................................................................................Ford or Chevy Air Conditioning ................................................................................OEM Dash Wheelchair Lift ..........................................................Available as an option Steering ......................................................................................................Power Suspension.........................Heavy-duty suspension available as option Wheelbase..........................................................................................139” - 190”

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Allied Specialty Vehicles

Allied Specialty Vehicles

Krystal Combining a pedigree of over 30 years of industry leading quality and value with the standard bearer of luxury, Krystal Bus is manufactured by ElDorado National. Produced in the heart of America in a stateof-the-art facility, the complete product line has that unmistakable style and appeal the industry has come to know and love. The F650 Shuttle Bus model provides a long list of standard features as well as a wide selection of optional equipment to assure passengers comfort and safety. With seating capacities from 28 to 43 passengers, the F650 Shuttle Bus makes the journey as enjoyable as the destination. ElDorado enhancements to the Krystal product include the proven EP3 electrical system, corrosion resistant steel cage treatment, composite subfloor, and the strong foundations of ElDorado National and Allied Specialty Vehicles. With Krystal, luxury isn’t just an expectation, it’s a tradition.

Krystal 1655 Wall St. Salina, KS 67401 800-579-7825/785-493-2043 Email: krystalsales@enconline.com Website: www.krystalbus.com

Model ................................................................................................Krystal K40 Seating Capacity..................................................................................28 to 43 Length.................................................................................................36.5’ & 40’ Width ................................................................................................................101” Height..............................................................................................................126” Engine.......................................................................Cummins ISB 6.7L Diesel Transmission.......................................................................Allison 2500 Auto Chassis.................................................................................................Ford F650 Air Conditioning ............................................................ACC Climate Control Wheelchair Lift ........................................................................Ricon or Braun Steering ......................................................................................................Power Suspension....................................................................................OEM Air Ride Wheelbase .........................................................................................260”, 296”

Federal Coach The Spirit model by Federal Coach is excellent for transporting corporate executives and larger groups who demand high-end transport at an affordable cost. By being a leader in luxury coach innovative conversions, Federal Coach can transform a bus into a corporate-style executive coach or luxury limousine. Options like flat-screen LCD TVs, high-end seating, special LED lighting packages and black-out windows, and fixed and removable wood tables and bars make this unit special for any application.

Federal Coach 331 Graham Rd. Imlay City, MI 48444 800-776-4943 Fax: 810-724-1844 Email: sales@championbus.com Website: www.federalcoachbus.com

Model ............................................................................................................Spirit Seating Capacity .................................................................................Up to 28 Length.........................................................................................21’, 23’, 25’, 27’ Width.................................................................................................................96” Height ..............................................................................................................110” Engine.....................................................................................5.4L V8, 6.8L V10 Transmission........................................................5.4L - 5-speed automatic; 6.8L - 6-speed automatic Chassis.........................................................................Ford E-350; Ford E-450 Air Conditioning.................................................................Up to 127,000 BTU Steering..........................................................................................Power (OEM) Suspension ............................................................................OEM or MORryde Wheelbase...........................................................138”, 158”, 176”, 202”, 208” March/April 2015

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Allied Specialty Vehicles

Allied Specialty Vehicles

ElDorado National-Kansas With over 30 years of experience, ElDorado National-Kansas can build the ideal vehicle to suit any needs. It manufactures commercial buses ranging from 20 to 32-feet in length, and each delivers safety, comfort and dependability. When a company purchases any of the models from an authorized ElDorado National-Kansas dealer, it’s also getting three decades of organizational experience and expertise. There’s no replacement for having local support when carrying the important “cargo” in the world; your customers. As pictured, the Aerotech is tested for 7 years/200,000 miles, and is the only vehicle in its class to be crash tested in an automotive testing facility, according to ElDorado National-Kansas. Aerotech’s steel reinforced composite body is highly resistant to impact, rust, and corrosion, and fiberglass body panels provide passengers with a quiet interior. The Aerotech is manufactured in an ISO 9001:2008-certified commercial vehicle manufacturing facility to offer best overall value.

ElDorado National-Kansas 1655 Wall St. Salina, KS 67401 800-850-1287 Fax: 785-823-9471 Email: sales@enconline.com Website: www.eldorado-bus.com

Model .....................................................................................................Aerotech Seating Capacity .....................................................................................14 - 25 Length .............................................................................................20’, 22’ & 24’ Width.................................................................................................................96” Height...............................................................................................................115” Engine...................................................................Ford 6.8L V8 Gas/LPG/CNG Transmission .....................................................................Ford 6-Speed Auto Chassis ................................................................................................Ford E450 Air Conditioning ............................................................ACT Climate Control Wheelchair Lift ........................................................................Ricon or Braun Steering ......................................................................................................Power Suspension...........................................................................................MORryde Wheelbase...............................................................................138”, 158” & 176” Page 56

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ElDorado National-California The E-Z Rider II is the gold standard in mid-size, heavy-duty lowfloor bus design. A stylized swept windshield increases driver visibility, decreases glare during night operation and reduces wind noise. ADAcompliant wheelchair ramps at front, center or both doors provide complete paratransit access for up to four wheelchair passengers. An optional center door ramp can accommodate large electric scooters with ease. With a wide range of options to choose from, the E-Z Rider II can be custom built to meet specific needs and separate a fleet from the ordinary. A 35-foot length model seats up to 41 passengers, equal to the capacity of competing 40-foot length models. The EZ-Rider II is FTA Altoona tested and built on a sturdy single-piece, high-strength steel monocoque body structure to ensure safe and reliable long-term service in the harshest environments. With hundreds of available seating configurations and dozens of optional interior/exterior features to choose from, any design request can be accommodated to provide an aesthetically pleasing and quality bus built for customer specific needs.

ElDorado National-California 9670 Galena St. Riverside, CA 92509 909-591-9557 Fax: 909-591-5285 Email: info@eldorado-ca.com Website: www.eldorado-ca.com Model...................................................................................................EZ Rider II Seating Capacity ..................................................................................Up to 41 Length....................................................................................30’7”, 31’3”, 35’7” Width ...............................................................................................................102” Height..............................................................................Diesel 126”; CNG 136” Engine ...................................................................................................Cummins Transmission.........................Allison - B300R, Allison - B400R, Voith, ZF Chassis.................................................................................ElDorado National Air Conditioning........................................................Roof or rear mounted, plus dash mounted driver’s HVAC Wheelchair Ramp .......................................................Lift-U, Ricon or Braun Steering ......................................................................................................Power Suspension .................................................Air Suspension Front and Rear Wheelbase................................................................................160”, 168”, 220”

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Allied Specialty Vehicles

Allied Specialty Vehicles

ElDorado Mobility

Collins Bus

The Ameriva is ElDorado Mobility’s conversion of the Toyota Sienna minivan, and is a unique, lowered-floor design for transporting mobility challenged individuals. The Amerivan features a power ramp to allow wheelchair and scooter access through the side of the van. Features and options are available to provide flexible seating and more. The Amerivan conversion is built with careful attention to the finest details of quality, design and construction and comes fully loaded with many popular features. With its 14-inch lowered-floor, the Amerivan offers spacious headroom for taller passengers and driver without the need for a raised roof. The crash-tested Amerivan design meets or exceeds applicable FMVSS/CMVSS crash testing requirements and is Altoona tested. It is built to last with stainless steel floor and door extensions which offer maximum protection from rust and corrosion.

Collins Bus Corporation, a subsidiary of Allied Specialty Vehicles (ASV), manufactures the Type A school bus, multi-function school activity bus (MFSAB), multi-purpose vehicle (MPV) and child care bus models. The company introduced the industry’s first small school bus model in 1967, which paved the way for the development of the Type A federal school bus classification and established the company as a leader in innovative design. Collins Bus also pioneered the first school bus wheelchair lift in the mid-1970’s, and introduced the first propane-powered Type A school bus in 2010. And with more than 50 dealer locations in the United States and Canada, Collins Bus has one of the industry’s largest distribution networks.

ElDorado Mobility 1655 Wall St. Salina, KS 67401 866-392-6300 Fax: 785-827-3017 Email: mobilitysupport@eldoradomobility.com Website: www.eldoradomobility.com

Model ..............................................................2015 Toyota Sienna Amerivan Seating Capacity ...............................................................................................5 Length............................................................................................................200” Width..................................................................................................................71” Height................................................................................................................71” Engine.........................................................................................3.6L V6 Engine Transmission...................6-Speed Electronically Controlled Automatic Fuel Options ...................................................................................................Gas Chassis.........................................................................................Toyota Sienna Air Conditioning .................................................................................Standard Wheelchair Option....................................................................................Ramp Steering................................................................Electronic Power Steering Suspension .........................................................................................Solid Axle Wheelbase.......................................................................................................119”

Collins Bus Corporation 415 W. 6th St. South Hutchinson, KS 67505 620-662-9000 Fax: 620-662-3838 Twitter: @collinsbus Website: www.collinsbuscorp.com www.alliedsv.com

Seating Capacity .................................................................................Up to 34 Length...............................................................................................20.1’ to 24.1’ Exterior Height.............................................................................................108” GVWR...........................................................................9,990 lbs. to 14,500 lbs. Key Features..........Altoona testing simulating 7 years/200,000 miles of wear, heights up to 115”, 6-speed automatic with heavy-duty OD, hydraulic brakes, 40 gal. fuel tank capacity Options: ...........................gas, diesel, propane, CNG, GM or Ford chassis March/April 2015

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ARBOC Specialty Vehicles

Spirit Of Mobility Low Floor Riders of all abilities no longer need to contend with steps in the most accessible low-floor cutaway bus in the industry today. The ARBOC Spirit of Mobility, built on the Chevy G4500 chassis, provides a single, non-discriminatory patented angled and accessible entranceway. The Spirity of Mobility comes standard with a full 4-corner air-ride kneeling feature, allowing for an industry leading 1:6 power ramp slope on flat ground, according to ARBOC Specialty Vehicles. Now every passenger, including wheelchair riders and power scooters can experience what true random access really means. This bus provides speed of operation, ride quality, passenger dignity and safety. ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website: www.ARBOCsv.com

Model .....................................................................................Spirit of Mobility Seating Capacity..................................................................................12 to 23 Length............................................................................................23’, 26’ & 28’ Width ...............................................................................................................96” Height .............................................................................................................110” Engine.............................6.0L Vortec V8, Optional 6.6L Duramax Diesel Transmission...................................................................6-Speed Automatic Chassis..................................................................................................GM 4500 Air Conditioning..............................................Passenger A/C up to 80btu Wheelchair Access Option.............................Low Floor Ramp Entrance, Up to 7 Positions Steering..............................................................................................GM Power Suspension .......................................................4-Corner Air Ride Kneeling

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ARBOC Specialty Vehicles

Spirit Of Freedom Low Floor The innovative Spirit of Freedom is the first and only bus of its kind, offering all the benefits of a low-floor bus at a competitive price. The Spirit of Freedom is built on a conventional GM G4500 chassis and rides on OEM spring suspension, all while exceeding ADA guidelines with a 1:5 power ramp slope on flat ground. Utilizing the GM suspension provides the added benefit of lower maintenance costs over the life-cycle of the vehicle. The extra wide patented angled entry opening makes this an ideal bus for airport and hotel shuttles as well as transit agencies. Say goodbye to risky steps and wheelchair lifts and say hello to the future of the cutaway bus. ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website: www.ARBOCsv.com

Model....................................................................................Spirit of Freedom Seating Capacity..................................................................................12 to 23 Length...............................................................................................24’, 27’, 29’ Width ...............................................................................................................96” Height .............................................................................................................112” Engine.............................6.0L Vortec V8, Optional 6.6L Duramax Diesel Transmission...................................................................6-Speed Automatic Chassis..................................................................................................GM 4500 Air Conditioning..............................................Passenger A/C up to 80btu Wheelchair Access Option.............................Low Floor Ramp Entrance, Up to 7 Positions Steering..............................................................................................GM Power Suspension...................................................................................OEM Springs

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ARBOC Specialty Vehicles

Home of the Best Full-Service Travel Plaza in Northern Illinois Featuring… Spirit Of Liberty Low Floor Introducing the ARBOC Spirit of Liberty. Finally, a rear-engine “medium-duty” low floor bus with floorplan flexibility. Available in 30 and 35-foot lengths, the Spirit of Liberty can accommodate up to 37 passengers with additional standees, along with industry leading six wheelchair positions, according to ARBOC Specialty Vehicles. This is a truly accessible bus for all passengers, with no step-up in the rear of the bus. ARBOC’s patented technology offers an angled entranceway while exceeding ADA guidelines with a 1:6 power ramp slope on flat ground for passengers in need of extra assistance and wheelchair accessibility. Backed by a Cummins ISB 6.7L diesel engine and Allison transmission, serviceability and reliability make the Spirit of Liberty the right choice as a transportation solution. ARBOC Specialty Vehicles 51165 Greenfield Pkwy., Middlebury, IN 46540 574-825-4880 • Fax: 574-825-1750 Website: www.ARBOCsv.com

Seating for 175, Homestyle Cooking, Daily Specials, Buffet, Soup & Salad Bar, Full Menu, Carry-Out

(815) 562-5840

Seating for 40, Specialty Sandwiches, Stromboli, Fresh Salads & Pizza, Hand-Dipped Ice Cream!

(815) 561-9595

Designated Bus Parking and Pull-Thru Fueling Island

Bus Drivers & Tour Guides Eat free! Model ........................................................................................Spirit of Liberty Seating Capacity ..............................Up to 37 passengers plus standees Length .......................................................................................................30’, 35’ Width...............................................................................................................100” Height .............................................................................................................120” Engine.............................................................240 HP ISB Cummins 6.7 Liter Transmission.....................................................................Allison B220 6-SPD Chassis.................................................... XBA Freightliner Custom Chassis Air Conditioning......................................Roof Mounted Evaporator; Dash Mounted w/Opt. Overhead Aux. Heat Wheelchair Ramp Option.....................................................Braun or Ricon, Up to 6 Positions Suspension ......Air-2 Bag at each axle with electronic height control

Mini-Mall — 2 Stores with over 5,000 sq. ft. of shopping!

ATM, Major Credit Cards accepted. I-39 & Hwy 38, Exit 99 Rochelle, IL

OPEN 24 HOURS

Please call ahead! March/April 2015

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PERSONNEL Prevost Nicolas Gagnon has been named new Prevost St-Nicolas Service Center Branch Manager, replacing Guillaume Charron.

Guillaume Charron

Charron was recently promoted to Service Network Manager of Canada. For the past 20 years, Charron has been in various roles with Prevost throughout North America. In 2003, he became the St-Nicolas Branch Manager, a position he held until his recent promotion. Gagnon has 16 years of management experience. Visit www.prevostcar.com. ARBOC Specialty Vehicles ARBOC Specialty Vehicles has announced the promotion of Ken Becker to national sales manager. He joined ARBOC in August, 2013, as

Nicolas Gagnon

Complete Coach Works Helps IndyGo Acquire Electric Fleet Complete Coach Works (CCW) has begun delivery of 21 rehabilitated Zero Emission Propulsion System (ZEPS) powered electric buses to Indianapolis (IN) Public Transportation Corporation (IndyGo). The remanufactured ZEPS buses are rebuilt with lightweight flooring, lightweight seats, low resistance tires, energy-efficient heating and cooling for a range of 130 miles on a single battery charge. Each 40-foot electric bus carries 36 seated passengers plus standees, and is equipped with air operated doors, brakes, suspension, hydraulic power-steering, stainless steel bike racks and LED lighting.

“With the industry’s current drive towards developing efficient green technology, it is exciting to be able to provide transportation agencies a way to double their fleets or reduce their purchasing cost to half, both within the same budget,” CCW Vice President Richard Sullivan said. CCW said, “The clean all-electric ZEPS drive system replaces the original drive system on existing traditional diesel buses. IndyGo will receive what will be the country’s largest remanufactured electric fleet at a fraction of the

a regional manager and rose to sales manager that same year. As national sales manager, Becker oversees all company sales and marketing activities, including Ken Becker focusing on meeting sales goals and developing marketing plans and materials. He is responsible for managing and increasing ARBOC’s national account sales. Visit www.ARBOCsv.com. cost, helping the Indianapolis residents and visitors reach their destinations on cutting edge, clean technology vehicles.” Indianapolis Public Transportation Corp oration is an Indiana-based municipal public transit corporation providing more than 10 million trips in Marion County on 31 local routes with 155 buses in its fleet. Complete Coach Works is a U.S. bus remanufacturing and rehabilitation company and a provider of transportation solutions with over 28 years of service in the transportation industry. Visit www.CompleteCoach.com/electric-bus.

» WEH® CNG FUELING COMPONENTS Top quality for maximum RELIABILITY

WEH® offers a wide range of NGV1 compatible products for safe and easy CNG vehicle refueling:

» Fueling Nozzles » Receptacles » Breakaways

» Check Valves » Filters » Hoses

WEH Technologies Inc. Call us: 832 331 00 21

» www.weh.us

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Kiel North America Offering Next-Generation Slider Seat in its desired place. Thomas Schwank, general manager of Kiel North America, said, “The tests have shown that the slider fulfills the government safety regulations for threepoint seat belts 115 percent and we are confident that it will satisfy the need for easy-to-implement, reliable slider solutions.” Visit www.kielna.com or call 1-574-293-3600 for more information.

Nova LFS HEV E Series Hybrid Bus: Being Tested In Quebec “In collaboration with its business partners, Nova Bus is testing an LFS HEV hybrid bus with integrated SeriesE propulsion system, which can switch from diesel operation to temporary fully-electric mode. The demo bus will run in the streets of Quebec City in coming months to collect data and optimize its performance for future routes,” said Nova Bus representatives. The Series-E LFS HEV will be tested for six months to document the benefits of its green technology, under the various propulsion modes it offers — diesel, hybrid electric or fully electric. Visit www.novabus.com for more information.

The Last Step in Arriving Safely

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Kiel North America, a U.S. based manufacturer of high-quality coach seats, is introducing a newly designed slider seat model with three-point seat belt and stainless steel legs. The company said that according to an independent testing facility, the company’s newest slider can withstand record loads up to 3,450 pounds for 15 seconds, which exceeds the National Highway Traffic Safety Administration’s FMVSS 210 safety requirements. The ergonomically designed seat, with a maximum of hip to knee space, is currently the only approved MCI supplier of the specialty seat with a stainless steel pedestal. The Kiel slider is equipped with a self-aligning technology that automatically compensates for any variances in track alignment, for ease of installation and operation. The patent for this system is pending. Made of stainless steel components, the seat’s legs are engineered to withstand corrosion. The all-foot operated locking and unlocking system prevents drivers from having to bend down; ergonomically positioned grab handles in the back of the seat also make it easy to slide the seat

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ADVERTORIAL

On Your Mark Transportation Offering Companies Skilled Assistance With Short-Term Projects

Marketing, social media, safety, operations, strategic/financial planning, and human resources are critical to any business, but in the passenger transportation industry, expertise in these areas is essential. It is not possible for most small companies to employ individuals specifically trained in these areas. That is why On Your Mark Transportation consulting services was created. Mark Szyperski, president/CEO of On Your Mark Transportation, has spent his life in the passenger transportation industry, from his early days, riding with his father, a driver for Greyhound. He learned the importance of good customer service from the right front seat, and that ethic continues in his work today. Szyperski started working in his first motorcoach management position shortly after graduating with a B.S. degree from Central Michigan University, and since then, he has been involved in all areas of the industry. He was under contract working with Trailways Corporate, providing consulting for Trailways stockholder companies. When that contract ended, Szyperski found he had established a base of customers that he could add

to, from outside the Trailways brand. One of the foundations of Szyperski’s company is the importance of having experienced professionals with passenger transportation background in his network. Many people can create websites, for example, but Szyperski felt it was important to have professionals, who understand the industry to get the best Search Engine Optimization. “We have developed an entire network of passenger industry professionals who not only know their particular area of expertise, but understand the industry as well,” said Szyperski. “For this reason, if you are looking to train drivers about customer service, a former driver, rather than someone who has just ‘driven a desk,’ is teaching the class.” A university-based group, involved in the passenger transportation industry, performs financial audits. Experts who have been in the front lines of the recent DOT and DOD investigations perform safety audits. Industry award-winning experienced professionals handle marketing, including telephone sales training. On Your Mark Transportation has also

been involved in the large event transportation area, including everything from the proposal creation, through planning and implementation. Szyperski has both worked on, and assembled, staff who have worked with him at events from LPGA tournaments and special event shuttles to the 2010 Winter Olympics and the 2012 Democratic National Convention. Another area of expertise is grant writing for the passenger transportation industry. On Your Mark Transportation has been instrumental in not only writing and assisting companies in 5311(f) grants, but also in the implementation of successful routes in rural areas. Once again, it is the experience in scheduled service that makes a difference in this company. On Your Mark Transportation is an experienced-based firm meeting needs of companies seeking assistance with short-term projects, and offers an option to hiring full-time employees. Contact On Your Mark Transportation by email at Info@OnYourMarkTransporation.com, or through the website at www.OnYourMarkTransportation.com.

MANUFACTURING THE HIGHEST QU MANUFACTURING MANUFA QUALITY ALITY COACH C OACH SEATS SEATS IN THE USA USA SINCE 2009

KIEL K IEL S SEATS EATS N NORTH ORTH A AMERICA MERICA LL LLC C 451 4519 9W Wyland yland D Drive rive | E Elkhart, lkhart, IIN N4 46516 6516 - U USA SA P Phone: hone: + +1-574-293-3600 1-574-293-3600 | F Fax: ax: + +1-574-293-3655 1-574-293-3655 Email: o office@kielna.com ffice@kielna.com Web: www.kielna.com Page 62

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Lazzerini, Now Supplying Light Weight Seating To The U.S. Market Lazzerini is a new entrant to the North American market. It started supplying seats for Metrolinx GO Transit commuter buses three years ago, and recently was again awarded the five-year renewable contract. Lazzerini Corporation recently opened its “Buy America” compliant facility in Elkhart, IN, to allow supply of the first Lazzerini product to be fitted on Community Transit Everett and Sound Transit commuter vehicles. During UMA 2015, Lazzerini showcased its light commuter and motorcoach seating, and will soon announce appointment of a market professional to head up commercial development of the new U.S. based operation, according to company representatives. Since 1967, Lazzerini has been designing and producing light weight seating for transit buses and motorcoaches. “Product development is based upon the use of latest technological materials including steels and textiles to create flexible seating platforms that combine with fully modular construction to allow easy customization, installation, maintenance and efficient vehicle packaging to optimize passenger ‘living space’ and seating capacity while offering weight reduction in overall vehicle weights,” according to a product release. “Use of molded foam technology in fully upholstered seating provides secure passenger containment and fully supported comfort. Use of ergonomics in new seat design has allowed successful development of a new foamless concept in transit seating, using high technology anti-tear support fabrics in place of foam that offer high comfort and durability with lowest weight in class.”

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Introducing Altro Transflor Figura Patterned Safety Flooring For Bus Interiors Altro Transflor, transportation safety flooring specialist, introduces its new Figura patterned safety flooring for bus interiors. Altro Transflor Figura features a palette of 12, “on-trend” patterned designs. The collection includes six carpet patterns and six fireworks designs. It offers excellent slip resistance to keep passengers safe, according to company representatives. Figura is resilient and durable and includes a quality wear layer, incorporating silicon carbide and aluminum oxide grains for slipresistance. Dimensional stability is increased by including the scrim in the middle. It is 2 meters wide and available in a 2.7 mm thickness. The range consists of 12 patterns and is stocked in North America. Visit www.altrotransflor.com or call 800-382-0333.

Lazzerini has more than 2 million seats in service in transit, commuter and motorcoach applications worldwide. The UK operator Stagecoach, parent company of Coach USA, has fitted Lazzerini seats in over 7,000 transit and commuter vehicles since 1999, with a further 450 vehicles on order for 2015. Visit www.lazzerini.it for more information.

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UMA, NTA Decide To Hold Separate Conventions In 2016 the 2017 UMA Motorcoach Expo is scheduled to remain in its normal mid-winter time slot. onstant change is a Prior to 2013, the first fact of life for year of the NTA-UMA comotorcoach operalocation agreement, NTA’s tors, whether they are dealannual conference was coning with different ridership ducted in the fourth quarter demands, new technology of the year. It is going back and/or increased governto that schedule. ment regulations. There “Our tour operator memwere also other examples bers told us that when the of change “in the air” durconvention was held in the ing the annual United fourth quarter, they could Motorcoach Association’s more effectively plan for the (UMA) Motorcoach Expo next year, and our supplier at Travel Exchange, which members told us it was a bettook place at the Ernest N. ter time for them to roll out Morial Convention Center new products,” Inman said. in New Orleans, LA, last January. For its part, UMA is retainThese changes included a ing the name of its trade longer Sneak Preview that show, UMA Motorcoach took place on the UMA Expo, and holding to its show floor during the first schedule of conducting the full day of activities; the Go annual event in January or Motorcoach First Annual February. Fundraiser, held on BourFor 30-plus years, UMA bon Street to raise funds for members have insisted that increased public awareness Motorcoach Expo be conof motorcoach travel; an ducted during one of those added layer of UMA Expo two months, UMA Pres educational sessions; and ident & CEO Victor Parra UMA members kept busy in New Orleans by looking at new equipment, the UMA Pit Day/Vehicle said. This is due to seasonal, attending education seminars and networking. Test Drive, where attendees weather, school and other were able to drive vehicles as seen on the show floor. business-related factors that typically make January and February the The big announcement of change in New Orleans, however, was that slowest months of the year for motorcoach operators across much of the UMA and NTA (formerly known as the National Tour Association) have United States and Canada. severed their joint convention arrangement. “It is therefore important that we stay in that time frame,” Parra added. For the past three years, the annual Travel Exchange featured the two organizations sharing meetings, networking and educational events. It A Change In Congress: Will It Make A Difference? also connected two exposition halls full of vendors representing both elping bus/motorcoach operators better prepare for possible UMA and NTA. changes with government regulations were UMA lobbyist According to a UMA press release, however, timing of the annual Becky Weber, of the Prime Policy Group; and UMA Vice Travel Exchange event in mid-winter became an issue. President of Industry Relations & COO Ken Presley. Both spoke dur“After three years of co-locating its annual meeting/appointment show ing the UMA Active Member Meeting/Legislative & Regulatory Update with UMA Motorcoach Expo, NTA yanked the plug on the joint pro- at Travel Exchange. gram,” according to the UMA release. “New NTA President Pam Inman Weber noted that Republicans now control both the U.S. Senate and informed her members and UMA that NTA was moving on — alone.” House of Representatives, giving the GOP its largest majority since 1929Despite this announcement, the UMA/NTA separation won’t occur 1931. She added that among professions, the 114th U.S. Congress is well overnight due to several contractual obligations. represented by lawyers (35 percent), teachers (19 percent) and a long list UMA Chairman Brian Annett, of Annett Bus Lines, Sebring, FL, of other occupations. However, none of these elected officials have ever announced at the recent UMA Active Member Meeting/Legislative & been motorcoach operators. Regulatory Update during Travel Exchange that next year (2016), the “This is why we need a strong advocacy voice, to constantly educate NTA convention/appointment show and the UMA Motorcoach Expo will new members of Congress who may not know the difference between a be co-located at the Georgia World Congress Center, in Atlanta, GA, on motorcoach and a John Deere tractor,” Weber said. “We have to explain January 31-February 4. However, “There will be no joint events or activ- how the issues they are working on every day affect our bottom line (as a ities between the two organizations.” bus/motorcoach operator). Even though there are no members of Then, in late 2016, NTA will conduct its second convention/appoint- Congress with motorcoach operating experience, there remains hundreds ment show that year from December 11-15 in St. Louis, MO. Meanwhile, of bills and amendments being worked on that can impact your business.” By Harrell Kerkhoff, Busline Magazine Editor

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UMA 2016 A

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ALL ROADS RO DS LEAD TO UMA MOTORCOA MOTO ACH EXP XPO 2016

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2015 UMA EXPO

Although it’s still early in the history of the 114th U.S. Congress, Weber said she is already seeing a higher degree of cooperation within this branch of government compared to the recent past. “I feel we will see more legislation being moved in the near future. This can bring both opportunities and challenges for (the bus/motorcoach industry),� Weber said. Weber, Presely and Parra urged motorcoach operators to participate in the UMA Capitol Hill Days, which took place March 17-18. The annual event was moved up this year so that those involved in the bus/motorcoach industry could visit with members of Congress prior to the expiration of the 10-month extension to the federal surface transportation bill. MAP-21, the current bill, was passed by Congress in 2012 and is set to expire May 31, 2015. According to UMA, issues of importance to motorcoach operators that were expected to be discussed during the visit to Capitol Hill included the preservation of the Charter Service Rule which prohibits public transit systems from encroaching on charter business; protection of the federal fuel tax exemption for over-the-road buses; maintaining the current financial responsibility of operators at $5 million; and increasing opportunities for contracting with local transit agencies. Also to be discussed was what Weber referred to as, “Those silly inspections that some (motorcoach operators) are experiencing at weigh stations during the middle of trips.� She added that the inspections are a result of an interpretation made by FMCSA ( Federal Motor Carrier Safety Administration) a few years ago. “We don’t expect such inspections to take place at the airport when an airplane is about ready to take off,� Weber said. “Similarly, we can’t have (motorcoaches) being stopped at weigh stations (for inspections), where passengers are unloaded and made late to their destinations.� Weber added that the mission, in part, of FMCSA needs to be that of

not only making sure the motorcoach industry is safe, but able to thrive. She also said there are Affordable Care Act reforms that the 114th Congress may address that could be beneficial for the industry. “One (reform) that UMA has specifically supported is the return to the definition of ‘full time’ as being 40 hours rather than 30 hours,� Weber said. “Meanwhile, on the labor front, there will be attempts (in Congress) to reform the National Labor Relations Board structure. This is the entity that has tried to implement ‘Card Check,’ ‘Ambush Elections’ and ‘Micro-Unions.’� Another hot topic in the motorcoach industry centers around a possible mandatory increase pertaining to liability insurance limits. “We have a major fight on our hands regarding minimum levels of insurance. It’s important to help restore the congressional prerogative of setting insurance levels while not letting regulatory proceedings raise these levels,� Weber said. “The trial lawyers and safety community have an agenda on this subject. We have heard figures as high as $30 million (minimum coverage for passenger carriers).� The current minimum for passenger carriers is $5 million. Presley also addressed regulatory issues during the UMA meeting. He said as of January 30, 2015, motorcoach drivers are no longer required to carry medical certifications. The exception is those drivers who renew their physicals. They still have to carry these certifications for 15 days. This allows a state motor vehicle bureau time to update a driver’s record. “It’s not clear whether all states are ready for this change, so you might want to have your drivers hang on to these cards for awhile,� Presley said. On another issue, Presley said FMCSA plans to publish a final rule mandating the use of electronic logging devices. The proposed rule is expected to be phased in over two years. “New seat belt rules (for newly manufactured motorcoaches and

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buses 26,000 pounds or heavier) also come into effect, in November 2016,” Presley added. “At this time, there is still no retrofit requirement for seat belts (in older vehicles), but there are always rumblings below the surface, particularly with safety advocates.” He also discussed the FMCSA Unified Registration System. According to Presley, there are new enforcement provisions in place for operators failing to file biennial updates. “If you don’t update your MCS150 biennially, they (FMCSA) can automatically deactivate your U.S. DOT (Department of Transportation) number. Be sure your contact information is correct,” Presley said. “Know when your biennial is due and that this needs to be done within a 30-day period. If not, you could find yourself operating with an inactive status.” He added that operators should regularly check their company’s operating authority status by visiting www.safersys.org, paying particular attention to the insurance section of the site. The FMCSA Safety And Fitness Electronic Records (SAFER) System provides company safety data and related services to the industry and public over the Internet. Motorcoach operators can run into problems with an inactive status after simply changing the name of their company, the address of their business, or if they change insurance providers. “Everything doesn’t always align properly. This can cause your operating authority to become inactive. If you are inactive and (the government) catches you on the road, it can result in a $25,000 fine. This can put some companies out of business,” Presley said. He expressed the need, as well, for more motorcoach operators to list their companies with the Federal Transit Administration (FTA) regarding Charter Service Rule participation. This can be done by visiting www.fta.dot.gov/CharterRegistration. “It will allow you to receive notification when your local transit service needs a charter provider,” Presley said. “Also, (registering a company) is the only way you have standing before the FTA should you want to file a complaint (regarding a possible Charter Service Rule violation.) You have to renew your registration every two years.” Information was also presented at the UMA Active Member Meeting/Legislative & Regulatory Update regarding two programs associated with the UMA Bus & Motorcoach Academy. One of these programs is the Prevost Preparatory School for Professional Motorcoach Drivers. Developed to help a driver candidate prepare for his/her commercial drivers license (CDL) test, “Prevost Prep” also provides experienced drivers an opportunity to keep current on the unique skills and responsibilities of a professional motorcoach driver. Prevost Director of Marketing Michael Power stated at the meeting that the program has been revised with more material added. “We are confident that people who take the (course) will find content that will help them pass the written CDL test,” Power said. It was announced at the meeting that Prevost Prep also now provides behind-thewheel training. Power also spoke about the benefits of the Hire Heroes program (www.hireheroesusa.org), a search engine for jobless veterans. “We feel these heroes are a great fit for the motorcoach industry,” Powers said. Offered as well by the UMA Bus & Motorcoach Academy is the Clarence Cornell School of Business. It’s designed to teach company owners and their employees sound business principles. Speaking about the school during the UMA Active Member Meeting/Legislative & Regulatory Update were ABC Companies Vice President of CustomerCare Ashley

2015 UMA EXPO

Cornell, who is the granddaughter of Clarence Cornell; and Bemidji (MN) Bus Line President Rob Wicklund, who recently completed the online course. “There are not a lot of other training programs available covering the ‘nuts and bolts’ of our daily operation (as a motorcoach operator),” Wicklund said. “This course does a nice job of covering everything, plus it’s very convenient. I took the course online at night.”

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UMA Motorcoach Expo 2015 Booth Photo Gallery

Relational Bus Systems (RBS) Prevost As a manufacturer, Prevost features a product lineup that includes motorcoaches, conversion shells, parts and repair services.

Relational Bus Systems (RBS) provides computer software, consulting and training. Shown, left to right, are Laura Horvath, tour specialist; Walter Buist, head developer; and Chris Barown, software engineer.

Protective Insurance Company Types of insurance provided by Protective Insurance Company include physical damage, bus and limo. Shown, left to right, are Scott St. Clair, regional marketing manager - Midwest; and Nicholas Broughton, regional marketing manager - East/West.

BITZER BITZER supplies the bus and motorcoach industry with air conditioning parts and systems. Shown is Patrick Illgen, manager of key accounting for bus applications.

5Star Specialty Programs Amaya-Astron Seating A manufacturer of a wide variety of seating products for the bus and motorcoach industry is Amaya-Astron Seating. Page 68

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Among the types of insurance provided by 5Star Specialty Programs are bus and limo. Shown, left to right, are Tammy Houston, manager; and Tara Carmody, commercial underwriter.

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UMA Motorcoach Expo 2015 Booth Photo Gallery

Lancer Insurance Among the offerings from Lancer Insurance Company are bus and limo, general and physical damage insurance. Shown, left to right, are Steven O’Shea, marketing representative; and Mickey Bayard, vice president.

Motor Coach Industries (MCI) Motorcoach manufacturer, Motor Coach Industries (MCI), also produces conversion shells and sells used buses. MCI is the exclusive distributor of Setra coaches and parts in the United States and Canada.

Vanner Among the products provided by Vanner Inc., are inverters and converters. Shown, left to right, are Chris Collet, vice president of bus and hybrid markets; Doug Adams, Western Regional manager/North American bus market manager; and Steven J. Funk, president.

Willingham Willingham Inc., supplies such products as driver seats, seat cover replacements, seating parts and accessories, upholstery and embroidery. Shown is company representative Jason Willingham.

National Interstate Insurance Company Alliance Bus Group/CAIO Manufacturing intercity and midsize buses, as well as being a bus distributor, is Alliance Bus Group/CAIO.

A provider of insurance services for the bus and motorcoach industry is National Interstate Insurance Company. Shown, left to right, are Tod Carney, marketing manager; and Matthew J. Grimm, assistant vice president of passenger transportation. March/April 2015

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UMA Motorcoach Expo 2015 Booth Photo Gallery

Alexander Dennis, Inc.

Kirk’s Automotive

Alexander Dennis is a manufacturer of high capacity, double deck buses that operate throughout the world, including North America, Europe, Asia and the Pacific Rim.

Providing air conditioning parts and systems, alternators, generators, starters and steering parts and systems is Kirk’s Automotive Inc. Shown are company representatives Robert Kirkman and Jordan Salmon.

Shriver Insurance Agency

Espar Climate Systems

Shriver Insurance Agency provides such insurance coverage as bus and limo, physical damage and workers compensation. Shown is company representative Michael McDaniels.

Espar Climate Systems provides air conditioning and heating parts, systems and service to the bus and motorcoach industry. Shown is Mark London, senior field service manager.

Sardo Bus & Coach Upholstery

Worldwide Monochem provides such products as odor control and sanitation equipment and supplies for the bus and motorcoach industry. Shown is Tammy Moyer, Eastern Regional manager.

Worldwide Monochem Sardo Bus & Coach Upholstery provides seat cover replacement, upholstery, flooring material and fabric, and its mobile road crew for on-site installation work. Page 70

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UMA Motorcoach Expo 2015 Booth Photo Gallery

Bauer’s Intelligent Transportation Among the products and services from Bauer’s Intelligent Transportation are contract management, fuel reduction technology, intelligent transportation systems and bus sales. Shown are company representatives Jaime Wallace and Jason Rounsaville.

Temsa Global/CH Bus Sales Bus and motorcoach manufacturer Temsa Global produces vehicles for the North American and European transportation industries. CH Bus Sales, Inc., is the exclusive distributor of Temsa motorcoaches in the United States and Canada.

Transportation Insurance Brokers (TIB) American Seating A seat manufacturer for the bus and motorcoach industry, American Seating also provides seating parts and accessories as well as wheelchair restraints.

Providing various types of insurance, including bus and limo as well as workers compensation, is Transportation Insurance Brokers (TIB). Shown, left to right, are Daniel Walis, sales; Greg Black, sales; and Benjamin Cook, regional sales producer.

Dixie Electric Ltd.

Kiel

Dixie Electric Ltd., provides such products as alternators, generators and starters. Shown is Greg MacDonald, sales support & customer development manager.

Kiel NA LLC., is a bus and motorcoach seat manufacturer that also provides seat cover replacements, seating parts and accessories. Shown is company representative Tony Cunnane. March/April 2015

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UMA Motorcoach Expo 2015 Booth Photo Gallery

ABC Companies

Thermo King

An exclusive U.S. distributor of new Van Hool products, ABC Companies also specializes in collision repair, financial services, parts and used bus sales.

A provider of air conditioning and heating parts and systems for the bus and motorcoach industry is Thermo King Corp. Shown, left to right, are company representatives Steve Johnson and Jeff Frachiseur.

Complete Coach Works/Transit Sales International RRL Insurance Offering public livery and industrial transportation insurance to the bus and motorcoach industry is RRL Insurance. Shown, left to right, are Philip Love III, account executive; and Philip Love II, vice president.

Complete Coach Works offers collision repair, interior rehab, fleet alternative fuel conversion and vehicle remanufacturing. Transit Sales International sells high- and low-floor buses. Shown is Jay Raber, regional sales manager of Complete Coach Works.

Lazzerini Serving as a seat manufacturer to the bus and motorcoach industry is Lazzerini Srl. The company also provides seating parts and accessories. Shown is Bill Burrows, sales director. Page 72

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Bridgestone Americas Tire Operations (BATO) Providing new and retreaded tires for the bus and motorcoach industry is Bridgestone Americas Tire Operations, LLC (BATO).

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UMA Motorcoach Expo 2015 Booth Photo Gallery

On Your Mark Transportation

Turtle Top

Offering such services as marketing, sales management/training, and management consulting for the bus and motorcoach industry is On Your Mark Transportation. Shown is Mark Szyperski, president/CEO.

Turtle Top is a manufacturer of mid-size, paratransit and electric/hybrid buses as well as limousine coaches. The company also sells specialty vehicles. Shown is Shane Tom, sales.

La France Industries

Anderson Insurance Consultants

Providing motorcoach and transit bus seat fabric is La France Industries. Shown, left to right, are Jeff Goldwasser, sales executive for La France Industries; and Danny Grant, vice president of sales & marketing for Mount Vernon Mills, Inc.

Among the products provided by Anderson Insurance Consultants, Inc., are bus and limo, property damage and workers compensation insurance. Shown, left to right, are company representatives Bob Anderson and Don Anderson.

MCI Introduces LMS Web-based Learning, Increases 2015 Training Schedule Motor Coach Industries (MCI) has increased access to its training for 2015, with its new Learning Management System (LMS), a web-based training program for technicians. MCI will also give technicians hands-on time through its Tech Tune-Ups, and it will hold several new webinars. According to MCI, LMS has been in pilot operation with several customers, and it is now offering the program to all MCI and Setra operators upon request. Made up of more than 150 modules, with more being added, LMS allows customers to customize their own training — and conduct it in their own shops. It includes a tracking component, allowing managers or owners to set goals, monitor technician progress and run reports. Technicians earn credits and certificates for successfully completing modules. LMS is offered free to customers. LMS works with smart phones and tablets as well as PCs and Macs, allowing technicians to access the modules at their work stations. More than 100 modules have been uploaded to the system, covering most MCI and Setra systems, and new modules are being added. To register for LMS training email training@mcicoach.com. Tech Tune-Ups MCI has continued to invest in its Tech Tune-Ups and more intensive Advanced Tech Tune-Ups at its National Training Center in Louisville, KY. For 2015, the training schedule has been expanded to 20 sessions. The schedule is at www.mcicoach.com/training. MCI can also bring the same level of training to customer sites for a fee. MCI LEARN Webinars MCI will also offer its MCI LEARN webinars, with new Setra modules and information on new MCI systems such as the ZF suspension and Bendix braking with Wingman adaptive cruise control and collision mitigation. The full schedule is available at www.mcicoach.com/webinar. March/April 2015

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BOWMANSDALE 2112 Bumble Bee Hollow Rd. Off Rt. 15 • Mechanicsburg, PA 717-697-5383 CAMP HILL 4230 Trindle Road • 717-737-3896 CARLISLE 60 Noble Blvd. in Super Walmart 717-960-9400 608 E. High St. • 717-249-7721 1176 Harrisburg Pike • 717-243-7774 905 Walnut Bottom Rd. • 717-249-0694 CEDAR CLIFF Exit 19 off I-83 • Camp Hill, PA 717-737-6404 CHAMBERSBURG 1075 Lincoln Way East • 717-263-4601 NORTH CHAMBERSBURG 2891 Philadelphia Avenue (US 11 N.) 717-263-2970 CLEONA 493 W. Penn Avenue • 717-272-5677 COLUMBIA 1788 Columbia Ave., off Rt. 30 717-684-7048 DILLSBURG 898 North US Rt. 15 • 717-432-9500 EAST MANCHESTER 4245 North George St. • 717-266-3170 ELIZABETHTOWN 1284 S. Market St. • 717-367-6471 ENOLA Enola Rd., Exit Rt. 11 15 S. off Rt. 81 • 717-732-4228 EPHRATA 140 N. Reading Rd.• 717-733-1660 GETTYSBURG 517 S. Steinwehr Ave., Bus. Rt. 15 717-334-5920 1090 York Rd.• 717-337-1030 GREENCASTLE Rt. 16 and I-81 • 717-597-2589 HALIFAX 3761 Peter's Moutain Rd.• 717-896-2535 HANOVER 991 Carlisle St., Rt. 94 • 717-632-7531 350 Eisenhower Dr.• 717-632-0005 1448 Baltimore St. • 717-630-0337

HARRISBURG 2929 Paxton St. • 717-561-8050 4605 Jonestown Rd. 717-652-7035 7845 Linglestown Rd. 717-545-8580 Rt. 83 and Union Deposit Rd. 717-564-9320 4403 N. Front St. • 717-238-1048 Harrisburg East Mall/Rt. 83 & Paxton St. 717-561-0703 Eisenhower Blvd. I-283, Exit 1 717 -939-6972 5590 Allentown Blvd., Rt. 22 Exit 26 off I-81 • 717-652-9123 Kline Plaza, 101 S. 25th St. 717-232-0008 Uptown Shopping Center 720 Division St. • 717-236-6226 Harrisburg Airport • 717-948-3900 6535 Grayson Rd. in Wal-Mart 717 -561-0445 HERSHEY Rts. 39 and 322 • 611 E. Main St., Hummelstown • 717-566-6041 JONESTOWN Rt 72 & I-81 • 610-562-8462 LANCASTER 1880 Hempstead Rd. • 717-509-6988 Willow Valley Square • 717-464-5119 1829 Oregon Pike • 717-569-7898 1434 Manheim Pike • 717-394-3417 Rt. 30 and Centerville Rd. Lancaster, PA • 717-393-9523 68 East Town Mall, Rt. 30E Lancaster, PA • 717-394-8957 1755 Columbia Ave. Millersville Exit off Rt. 30, Rt. 462 717-397-5112 575 N. Franklin St., next to McCuskey High School • 717-394-7938 2034 Lincoln Hwy East in Wal-Mart 717-390-1099 King & Water Streets • 717-299-6699 Manor Shopping Center 1296 Millersville Pk. • 717-293-5706

LEMOYNE Rts. 11 and 15 North across from Radisson Hotel • 717-761-7992 LEBANON 1202 W. Maple St. • 717-273-8691 757 E. Cumberland St. • 717-273-9023 1725 Quentin Rd., Lebanon, PA 717-306-6565 LEWISTOWN US 522 & US 22 • 717-248-5255 121 Electric Avenue • 717-248-4447 LITITZ 990 Lititz Pike, Rt. 501 N. 717-627-4666 LITTLESTOWN 430 North Queen St. • 717-359-8946 LYKENS VALLEY 4660 Rt. 209 • 717-362-8416 MANHEIM 711 Lancaster Rd., Rt. 72 717-664-4944 MECHANICSBURG Wesley Dr. Exit, Rt. 15 717-761-7525 KMart Plaza, 5600 Carlisle Pike 717-766-9675 6250 Carlisle Pike in Wal-Mart 717-591-9864 MERCERSBURG 11924 Buchanan Trial West 717-328-0111 MIDDLETOWN 2270 W. Harrisburg Pike • 717-944-9535 MIFFLINTOWN Rt. 322 and Rt. 35, Mifflintown Exit 717-436-9779 MYERSTOWN 295 West Lincoln Avenue (Rt. 422) 717-866-2278 NEW CUMBERLAND 101 Limekiln Rd. • 717-774-1027 NEW HOLLAND 828 W. Main St. • 717-354-9300 NEW OXFORD 6040 York Rd., Rts. 30 and 94 717-624-4266

NEWPORT Rt. 322 and Rt. 34, Newport Exit 717-567-9344 PALMYRA 901 E. Main St. • 717-838-6815 PINE GROVE l-81 , Exit 31 • 717-345-6400 RED LION 897 West Broadway • 717-246-1802 655 Lombard St., Cape Horn Plaza 717-246-7801 SCOTLAND 3347 Black Gap Rd. • 717-263-7507 SHIPPENSBURG 333 East King St. • 717-532-7945 SHREWSBURY Exit 1 off I-83 • 717-235-4663 SILVER SPRING Rt. 114 and Shadow Oak Dr. Mechanicsburg, PA • 717-697-3460 SPRINGETTSBURY Hallam Exit off Rt. 30, Rt. 462 717-757-9655 WAYNESBORO 302 East Main St. • 717-762-9201 YOCUMTOWN Exit 14A off I-83 • 717-938-5705 YORK 2125 York Crossing Dr & Rt 74 717-767-1381 Exit 4, I-83, 133 Leader Heights Road 717-747-9191 York Galleria Mall • 717-757-3026 60 Arsenal Rd. • 717-699-4600 Exit 6W off I-83 • 717-845-9360 3141 Carlisle Road, Dover 717-767-2594 144-158 S. George St. • 717-846-1021 Rts. 30 & 74 in Wal-Mart 717-764-8923 380 Memory Lane • 717-757-2912 Tell us you saw this ad in Busline Magazine, and 1 driver and 1 tour guide will receive a

FREE MEAL! Please call ahead to the phone number listed by the McDonald’s of your choice.

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INCREASED FUEL EFFICIENCY ISN’T MARKETING. IT’S AN UNDERSTANDING.

While other brands may tout increased fuel economy, only Prevost has the reputation to back it up. No gimmicks here, just the innovations that are known for making our motorcoaches run as efficiently as possible. These include features like the PRIME Energy Management System, which keeps operation costs down by using engine negative torque to generate “free” electricity, thus increasing fuel economy. And the Volvo D13 engine with 2014 engine technology gives improved fuel efficiency, even over last year’s engine. Pair that with the I-Shift transmission, and you have the formula for optimal operational efficiency. Safety features, such as AWARE Adaptive Cruise Braking and the Electronic Stability Program, also help you avoid costly downtime by avoiding incidents and keeping your vehicles where they belong—on the road.

www.prevostcar.com

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