FAQ for Issuu Pro Reader

You are looking at the FAQ for Issuu Pro Reader. You may also want to take a look at our General FAQ.

 

Getting started and uploading

What must I do to get started?

Simply go to the Sign up page and follow instructions. You will need to submit a little information and we will send you an email to confirm your account. Click the link in this email and you will be taken to your Issuu Pro account from where you can publish as much as you want simply by uploading your documents.

What's the difference between Issuu Pro and Issuu's free publishing solution?

With Issuu Pro the advertisement sidebar is removed on embedded and standalone publications. With Issuu Pro you also get access to special tools and features for publishers and marketers. Issuu’s free publishing solution has less features and tools and includes an advertisement sidebar, also on embedded/standalone publications.

What can I upload?

Any PDF, PowerPoint or Word-document. Note that Issuu will compress images to 100 dpi which is perfect for viewing on the screen. Do not upload double page spreads as Issuu will turn your single-page document into a double-page magazine spread.

How much can I upload?

You have 15GB storage space, and the maximum upload per document is 500 pages and 100MB.

How do I pay?

You only pay $19 a month for unlimited readers and unlimited publications*. Have a look at our Pricing page. If you cancel Issuu Pro, your publications will remain online with Issuu's free solution.
* Fair usage: Over 1 million readers per month or 15GB storage is subject to price negotiation. Please contact us

I do not want my document to be on Issuu; only on my own site?

No problem. When you upload, simply select 'Private'. This will hide your document from all our lists, and it will not be found in searches on Issuu by by search engines. Only you know the URL, so keep it a secret. Note: If you post the URL or embed your document on a public website, search engines may be able to find and index it.

I don't want my document to be available for public sharing?

No problem. Simply select 'Private' under 'Publishing options' and only you will be able to utilize the social features (embedding, email etc.) on Issuu.

Can I upload many documents at a time?

Sure. Use our bulk upload feature to publish multiple documents from your hard drive. Once they are uploaded you can easily add/change title, description and tags.

I have many documents online already. Can I replace the with Issuu publications?

Yes. With our Smart Look feature you get a small snippet of code to insert on your webpages. This will automatically replace your documents with beautiful Issuu publications.

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Embedding and customization

How do I embed the standalone viewer on my site?

Make a simple iframe in an HTML page:
<iframe src="[Issuu standalone URL]" width="800" height="600"></iframe>

Get the link for the standalone viewer by clicking 'Embed'.

How do I create a custom viewer theme?

With Issuu Markup Language. Please refer to Issuu Platform.

How do I put a small thumbnail preview on my website?

Simply click Embed on your document and get the embed code. Paste it to your webpage and publish it.

Can I have the small preview Issuu link to a custom URL?

Not at this moment.

Can I host my content on my own servers?

No. For technical, legal and reliability reasons, Issuu will always host your documents using proven and reliable hosting.

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Features

Can I make links inside an Issuu publication?

Yes, make sure the links are active in the source document you upload.

Can I have sound inside my publication?

Yes, select a sound file to play, while uploading (or via My Library / Edit).

Can I have rich media inside my publication (video, flash etc.)?

Not at the moment, but we're working on it.

I want to disable one or more buttons in the viewer?

You can build a custom skin to do this. Customization needs basic programming skills, but we will work on making this easier. Please refer to this page for information on customization.

I want my document to open on a specific page?

You can easily choose to open your publication on a specific page in the embed wizard. Simply add &pageNumber=X to the end of the URL for the Standalone Issuu, where X equals the page you want to open. If you want to link to a specific page of the Issuu version of your publication simply add /X to the end of the Issuu document URL.

I can't find my publication on Google?

Unless you have uploaded your document as 'Private', Google will index your document. However, it sometimes takes a while before Google crawls our site, so please be patient.

I can't find my publication in Issuu search?

Unless you have uploaded your document as 'Private', Issuu will index it normally within 24 hours, depending on the general work load.

I have more questions?

If you can't find mention of it here, in our general FAQ we're probably already working on it.

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Subscription terms

What's the difference between free and Pro?

With Issuu Pro the advertisement sidebar is removed, or you can control the sidebar to display your archive and back catalogs. With Issuu Pro you also get access to special tools and features for publishers and marketers. Issuu’s free publishing solution has less features and tools and includes an advertisement sidebar.

How do I sign up?

Complete the signup form here and you'll be publishing minutes from now.

When will my bank account be charged?

Your bank account will be charged as soon as you have submitted the signup form and we have validated your credit card information with our payment provider.

Can I cancel my subscription at any time?

Yes. Issuu is a pay-as-you-go service. You do not commit to any long term contracts. If you decide to cancel after the trial period has ended, you'll only be charged for the current month and that's it.

How do I cancel my subscription?

You can cancel your subscription at any time from your account settings. You can always continue using Issuu's free service.

How can your prices be so low?

Issuu Pro is a full featured professional publishing solution based on a highly scalable and automated system, and because you help us with the little work there is to be done, we can keep the prices at a minimum.

Do I pay per publication?

No, you can upload as many publications as you like. We do however expect fair use of our service so if you exceed 1 million readers a month or 15GB storage the price is subject to negotiation.

Can I count on Issuu in the future?

Issuu was founded in 2006 and is backed by Sunstone Capital. Issuu is an innovative company with a solution suitable for future publishing and YES, you can certainly count on us in the future. Issuu is already being used by many prominent publishers and companies. Check out our credentials and customer cases!

Can I delete my account at any time?

Yes. Although we would be sorry to see you go, you can delete your account and remove your content at any time from your account settings. But remember, you can always use Issuu's free service.

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