➢ Welcome and Introduction

WOULD LIKE TO WISH YOU A LONG AND HAPPY TENANCY WITH US

We would like to welcome you to your new home and thank you for choosing Ayrshire Housing as your landlord.

Your Tenant Handbook should help answer any questions you may have about your new tenancy. It includes information about the services we provide, your rights and responsibilities as a tenant and how you can contact us.

We would like to offer you the opportunity to become more involved and to influence the services we provide. Find out more on Page 36.

We always welcome and value your suggestions and feedback. This helps us continue to improve our services. We have provided details of how you can give feedback on Page 40.

We have worked with tenants and staff to produce this handbook, which we hope you will find useful and informative. As your landlord it is our duty to keep you informed.

Look out for our quarterly newsletters which will keep you up-to-date on any housing news or policy changes. We will also send you a performance edition which will let you know how well we are performing as a landlord.

Log on to our website or follow us on Facebook and Twitter for regular updates.

PLEASE KEEP YOUR HANDBOOK SOMEWHERE SAFE