Programme masterclass Conflict Resolution 16 November 2012 (Schiphol airport) – Amsterdam, the Netherlands Session leader: Robert Marshall Language: All materials and discussions are in English
09.30
Registration & coffee
11.15
Coffee & networking break
13.00
Self-assessment: motivation dynamics Reaching agreement: negotiating a resolution Discussion Introducing the Conflict Resolution Exercises - Read brief and consider your approach
Tea & networking break
16.30
Self-assessment: conflict modes Questions and discussion Summary of key learning points
Lunch
15.15
Why does conflict happen, how does it make you feel, and how could you respond? Understanding and influencing others
Conflict Resolution Exercises Summary of the day & action plan Questions & answers, hand-outs
Closure