January 2022 Apartment News Magazine by Apartment Association of Orange County

Apartment News Proudly Serving the Rental-Housing Industry Since 1961

VOL. LXII • January 2022

Take Your Next Step as a Rental Housing Provider See Page 11

In This Issue Holiday Party Recap........................................................................................................20 Developing An Emergency Preparedness Plan to Manage Supply Chain Disruptions........30 Sending Strong Signals — A Luxury No More.................................................................32 Savvy Resolutions for 2022.............................................................................................38

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Apartment News Proudly Serving the Rental-Housing Industry Since 1961

VOL. LXII • January 2022

Contents AAOC Education & Events

Departments

5 General Membership Meeting

4 President’s Message — Prepared for Battle

11 2022 CRHP Spring Education Program

6 Executive Director’s Message — Start Your New Year Right

15 Welcome Home OC Property Network Workshop 42 2022 Multi-Family Forecast 44 Rental Property Insurance Seminar

8 Sacramento Report — Advocating Community Interests

46 Multi-Family Mingle

12 Orange County Legislative Watch — 10 Ways to Fix Multi-Family’s Future

Features

14 Legal Corner

20 Holiday Party Recap 30 Developing An Emergency Preparedness Plan to Manage Supply Chain Disruptions By Andrew Ruhland 32 Sending Strong Signals — A Luxury No More By Randy Jara

38 Savvy Resolutions for 2022 By Sonya Loera

18 Dear Maintenance Men 48 The Benefits of AAOC Membership 49 Welcome New Members 50 PSC Corner — Crown Building Services / Redrock Technologies 51 Product & Service Council’s Service Provider Directory 55 Product & Service Council’s Contact Index 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

January 2022

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Apartment News

CALENDAR OF EVENTS

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

JANUARY

The Resources You Want — The Representation You Need — Since 1961

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

1 - New Year’s Day Saturday, Office Closed 3 - New Year’s Holiday Monday, Office Closed 11 - Board of Directors Meeting Tuesday, 6 pm, Online 18 - General Membership Meeting — Legal Corner… Live! Tuesday, 7–9 pm, The Villa, Orange, See Page 5 20 - Multifamily Forecast Thursday, 7–10:30 am, Pacific Club, See Page 42 24 - Welcome Home OC Monday, 10–11 am, Online, see Page 15 25 - Emergency Rental Assistance Program Briefing for 2022 Tuesday, 2–3 pm, Online

FEBRUARY 2 - CRHP Spring #1 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 8 - Board of Directors Meeting Tuesday, 6 pm, Online 9 - CRHP Spring #2 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 15 - General Membership Meeting — Tax & Estate Planning Tuesday, 7–9 pm, The Villa, Orange 16 - CRHP Spring #3 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 16 - Insuring Your Rental Property: What You Need to Know for 2022 Wednesday, 2 pm, Online, see Page 44 21 - President’s Day Holiday Monday, Office Closed 23 - CRHP Spring #4 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 24 - OC Multifamily Mingle Thursday, 5:30–8 pm, El Adobe De Capistrano, see Page 46

BOARD OF DIRECTORS

MARCH

Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Frank Alvarez Rick Roshan Randy Combs John Tomlinson Laurel Dial Marie Kaplan Craig Kirkpatrick John Tomlinson

Directors n n n n

Julia Araiza Denise Arredondo Michael Brown Alan Dauger

n n n

Stephen C. Duringer Tim Gorman Nathan Poth

Directors Emeriti n n n n

Ronald Berg Vicki Binford David A. Cossaboom Nicholas Dunlap

n n n n

William R. Gorman Jerry L’Ecuyer Nick Lieberman Ray Maggi

2 - CRHP Spring #5 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 8 - Board of Directors Meeting Tuesday, 6 pm, Online 9 - CRHP Spring #6 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 15 - General Membership Meeting Tuesday, 7–9 pm, The Villa, Orange 16 - CRHP Spring #7 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 22 - Sexual Harassment Prevention Certification (Spring) Tuesday, 9–11 am, Online 23 - CRHP Spring #8 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 30 - CRHP Spring #9 Wednesday, 8:30 am–12:30 pm, Online, See Page 11 31 - Trade Show Boot Camp Thursday, 9–10 am, AAOC Office

January 2022

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Apartment News

PRESIDENT’S MESSAGE B y F rank A lvarez P resident

Prepared for Battle

elcome to 2022 — A new year that will surely bring many challenges and opportunities our way. Throughout our history, the AAOC has provided unparalleled service to the thousands of rental-property owners, operators, and vendors who have comprised our membership over the past 61 years. We have also been fortunate, over these many years, to have had some of the best and most qualified individuals volunteer their time and resources, in service to our association, as members of our Board of Directors. The AAOC’s past presidents and board of directors, as well as our executive directors, have always taken a very thoughtful and strategic approach to the protection of our industry, and 2021 was no exception. In the past three years alone, our industry and our livelihoods were threatened on multiple levels and fronts.

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Under the leadership of our Executive Director, David Cordero, the AAOC and its members have made many contributions to the improvement and defense of the multi-family housing industry. Beyond his responsibilities as a professional staff member, David has poured his heart and soul into the AAOC and its members, with exceptional results. Let us continue to provide him with the support and resources he needs to ensure the AAOC’s continued ability to meet the growing demand for service and representation that we need. In 2021, many dedicated members altruistically volunteered their time, talents, and resources to fight some serious uphill industry battles. For those who contributed time and financial support, we thank and applaud you! Protecting our property rights has never been easy, and in today’s environment the challenges are much greater, more demanding, and increasingly complex. The staff and members of our great AAOC are the backbone of our success. The AAOC staff ’s tireless efforts, and your member contributions, provides us with the ability to protect your interests while at the same time develop strategies for the future of our industry. We are prepared for some tough political and public policy battles in 2022 — it’s an election year as you know — and we will confront both new and reemerging issues head-on and with great vigor. That’s what AAOC does. That

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January 2022

said, we are going to need our members to help us engage in these battles. This year, we plan to go on the offensive and take the fight directly to those who seek to erode our private property rights, impede our ability to operate our businesses effectively, and diminish our ability to enjoy the fruits of our labor. We must push back against the individuals and entities that are working against us, who are hostile to our industry, and who view the men and women who provide quality rental housing in our communities as a problem. Enough is enough! We are actively reaching out to our property owner and operator members, our Product and Service Council members, and our industry partners to not only get involved as part of our legislative advocacy program, but to also contribute to our 2022 election year war-chest, via our political action committees. This is a critical year for AAOC and our rental-housing industry. The threats to our industry have never been greater. The need for member involvement has never been greater. The time to step up is now. Please make it your new year’s resolution to join the fight in 2022. If you are ready to get involved and contribute to our efforts this year, please contact AAOC Executive Director David Cordero at cordero@aaoc.com, or Vice President of External Affairs Chip Ahlswede at chip@aaoc.com, or call 714.245.9500.

General Membership Meeting Tuesday, January 18, 2022 • 7–9 p.m.

Legal Corner… Live! Sponsored by:

AAOC is pleased to welcome back Stephen C. Duringer, Esq. for his 12th Annual Legal Corner…Live! Stephen C. Duringer knows the law. He is extremely effective helping rentalhousing providers with their unlawful detainer actions, as well as navigating California’s increasingly treacherous and complex legal waters. The stakes have never been higher, and this year Stephen is joining forces with AAOC state legislative advocate Ron Kingston to cover all of the legal, legislative, and political threats affecting California’s rental-housing industry.

Get briefed on: New laws for 2022 Current COVID-19 related laws & requirements Emergency rental assistance Eviction law changes Rent control in Santa Ana Emerging issues & election year threats Q&A: Have your legal questions answered

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Plus… AAOC Board Member Installation

Join us for the installation of the 2022 AAOC Board of Directors As an AAOC member, you also receive representation from our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

January 2022

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Apartment News

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

Start Your New Year Right

hope your new year is off to a good start, and that you were able to enjoy the recent holiday season with family, friends, and others you hold dear. The Apartment Association of Orange County is looking forward to another exciting year presenting valuable educational programs, networking events, and other industry activities that will provide you with the tools, resources, and opportunities to continue growing and prospering as rental-housing professionals. Here are a few upcoming events and classes that can help you start your new year right.

General Membership Meeting — January 18, 2022

AAOC’s first General Membership Meeting of the year will be presented on Tuesday, January 18, from 7–9 p.m. at The Villa in Orange. Join us for our 12th Annual “Legal Corner… Live!” featuring leading landlord-tenant attorney Stephen C. Duringer and AAOC

Apartment News

state legislative advocate Ron Kingston. Together, they will provide a deep dive into the new laws and regulations affecting the rental-housing industry, updates on COVID-related housing policies, guidance on handling evictions and rent increases, plus an overview of emerging issues and threats, and some of the issues that could shape our elections this year. Advanced registration is required at www.AAOC.com.

AAOC Multifamily Forecast — January 20, 2022

Hear what leading multifamily investors and operators are saying about the current events, trends, and fundamentals that could impact the multifamily industry in 2022. Join us for AAOC’s Multifamily Forecast will be presented on Thursday January 20, from 7:30– 9:30 a.m. at The Pacific Club in Newport Beach. Our esteemed panel, featuring Jerome Fink (The Bascom Group), Richard Julian (Advanced Real

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January 2022

Estate Services, Inc.), and Jerry LaPointe (Western National Properties) will examine the ongoing impacts of COVID-19, interest rates and returns in today’s market, the potential spread of rent control and just cause eviction in Orange County, election year issues that could impact the industry, and more. Breakfast will be served. Purchase your tickets at www.AAOC.com.

WelcomeHomeOC Housing Provider Briefing — January 24, 2022

Rental housing providers who are interested in finding out how they can be part of the solution to Orange County’s homelessness crisis should attend AAOC’s WelcomeHomeOC Housing Provider Briefing on Monday, January 24, from 10–11 a.m. The online briefing will be presented via Zoom. Learn about the incentives, such as double security deposits, sign-on bonus, holding fees, damage mitigation fund, and other assurances that are

available to rental-housing providers who rent units in Orange County to individuals, Veterans, and families with a housing voucher. Register for this free webinar at www.AAOC.com.

Emergency Rental Assistance Program Webinar — January 25, 2022

The California COVID-19 Rent Relief program provides financial assistance for unpaid rent to eligible renters and landlords who have been impacted by COVID-19. Some rental-housing providers have had positive experiences working through the application submission and funding process, while others have experienced difficulties, delays, and frustrations. Join us for a special AAOC member briefing with Jessica Hayes (California Department of Housing and Community Development) on Tuesday, January 25, from 2–3:30 p.m., via Zoom. Get the latest information about the state’s rent relief program, have your questions answered, and find out what rental housing providers and residents should expect this year. Register for this free webinar at www.AAOC.com.

or Operations Team Member, this class is for you! Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive. For more information and to register, visit www.AAOC.com.

OC Multifamily Mingle — February 24, 2022

of the year on Thursday, February 24, from 5:30–7:30 p.m., at El Adobe de Capistrano in San Juan Capistrano. This is the perfect way to kick off the year and get connected with your fellow rental-housing providers and vendors from across the county. The event is free to attend. Register online at www.AAOC.com.

AAOC’s will present its first Multifamily Mingle networking event

Certified Rental Housing Provider Education Program — Wednesdays, February 2–April 13, 2022

This 11-week, comprehensive, online training course is perfect for both new and rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor,

Do you know… AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

January 2022

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Apartment News

SACRAMENTO REPORT B y R on K ingston

Advocating Community Interest

enate Bill 1196 was authored by Senator Tom Umberg and approved by Governor Newsom on September 30, 2021. The bill’s intent was to amend Penal Code section 396 because the Legislature determined to legally protect consumers because, “some merchants have taken unfair advantage of consumers by greatly increasing prices for essential consumer goods and services,” during a state of emergency or local emergency. As a rental housing property owner or manager, when you read Section 396, you might think, “just how does California’s Penal Code affect me?” But as you go on, you become shocked to find among the bill’s language, lies yet more restrictions that must be learned and practiced within the rental housing industry — in the event a future emergency presents itself and the emergency is determined by government. Emergencies consist of a wide range of issues: wildfires, drought, COVID-19, homelessness, oil spills, etc. Some have even argued the lack of housing, or the lack of affordable housing, constitutes a “state of emergency.” Section 396 says that upon proclamation of a state of emergency or of a local emergency, and for 30 days thereafter, certain violations would be chargeable as a misdemeanor: punishable by imprisonment for up to one year, a fine of up to $10,000, or by both. Additionally, a violation of Section 396 shall constitute an act of unfair competition and the penalties are cumulative.

Apartment News

So, what violations could cost a property owner and/or manager $10,000 or imprisonment? 1. It is unlawful for any person, business, or other entity, to increase the rental price (advertised, offered, or charged) for housing, to an existing or prospective tenant, by more than 10%. However, a greater rental price increase is not unlawful if that person can prove that the increase was contractually agreed to by the tenant prior to the proclamation or declaration. 2. It is unlawful for a person, business, or other entity to evict any residential tenant of residential housing after the proclamation of a state of emergency or upon the declaration of a local emergency following that proclamation or declaration. 3. It is unlawful to rent or offer to rent to another person at a rental price greater than the evicted tenant could be charged under this section. Furthermore, Section 396 creates law permitting the extension of the state and/or local emergencies for additional periods of time, as needed, by a local legislative body, local official, the Governor, or the Legislature, if deemed necessary to protect the lives, property, or welfare of the citizens. Each extension by a local legislative body or local official shall not exceed 30 days. There are many governments that refuse to

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January 2022

identify when a state of emergency will sunset. We know of emergencies that were declared in 2017 and are still being enforced. Pursuant to Section 396, a “state of emergency” and “local emergency” mean a natural or manmade emergency resulting from an earthquake, flood, fire, riot, storm, drought, plant or animal infestation or disease, pandemic or epidemic disease outbreak, or other natural or manmade disaster for which a state of emergency or a local emergency has been declared by the President of the United States, the Governor, or other governing body vested with authority to make that declaration in any county, city, or city and county in California. COVID-19 taught rental housing property owners and managers a brutal lesson because the industry was starved for nearly two years by an eviction moratorium. Section 396 now requires rental housing property owners and managers to learn a new skill…that of fortune telling. Leases are now expected to include contractual language with an appropriately, yet speculated, and calculated rental price increase that will not violate the provision of AB 1482. And at the same time the lease must include contractual language agreed to by the tenant that he/she/they agree to the hypothetical increase, should a subsequent lease for an additional term be Sacramento — continued on page 10

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Sacramento — continued from 8 executed during a state of emergency and/or a local emergency. While it is true that Section 396 defines “state of emergency” and “local emergency” with a list of terms, the definition also includes a “manmade disaster for which a state or emergency or a local emergency has been declared…” So the question begs to be asked, hypothetically speaking — what if a city council declares a local emergency based upon a shortage of housing. Should a housing shortage be considered justification enough for a proclamation, which engages Section 396’s time clock? If government creates the housing shortage based upon authored and approved bills written based on reviews, environmental aspects, fees and charges, hearings, etc., how can its constituents be held accountable for the existence of the emergency, or justly be burdened by the emergency the government created? SB 1196 offers no sunset date, which means the provisions set out in Section 396, are indefinite and there must be greater justification for what can be considered a state of emergency or local emergency. By all accounts, the government can forever make declarations of emergency in one or another, whether it be: water shortage, drought, wildfires, oil spills, crime waves. All of which could trigger price control of rental property. Government must be held accountable for its actions…for

the laws it writes and enacts…then requiring laymen to understand and follow legalese.

Reccomendation

Property owners ought to include an acknowledgement addendum for tenants to sign acknowledging the future rental price increase because it “kills two birds with one stone”: 1) it provides notice to the tenant; and 2) the acknowledgement becomes a contractual term and if the tenant so chooses to sign a subsequent lease, the tenant will know what that increase amount is.

Future Challenges

Unquestionably, our industry needs further clarification. Consider the following issues that the Penal Code poses on our industry. • Government does not have to financially assist rental housing owners during any emergency order. • Government has an extremely small hurdle to clear when calling for the establishment of an emergency order. • Emergency orders can go on for years. Emergency orders today don’t even have sunset dates. Why? There must be sunset dates that are set and if government wants to extend a date, they must show they are helping facilitate rental properties coming online. Otherwise, owners will be persuaded to stop the development of housing.

Do you know… AAOC has continually fought and prevailed against Rent Control in Orange County since 1961?

Apartment News

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January 2022

• During the state of emergency government is not required to do anything for the rental housing industry, it doesn’t have to truly help those in need. For example, the governor declared a state of emergency in 2018 when the town of Paradise burned to the ground and at least 85 people were killed and at least 19 people were injured. What, if anything, did government do to provide financing or grants to rebuild the town? For the rental units that were not destroyed, rent restrictions were immediately imposed. • The Penal Code places heavy restrictions on property owners who have not rented before in areas that are subject to an emergency order. Why? We understand the notion of rent gouging. We also understand government is placing major roadblocks for property owners that want to rent the property thereby helping housing shortages. Restricting rental units from coming online will hinder not help adversely affected areas. • Emergency orders must be restricted to areas. An oil spill off Huntington Beach should not affect rental housing in Sacramento County. • An emergency order must be related to the issue at hand. What does an emergency order in Huntington Beach have to do with rental housing in Orange County? Nothing of course! Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For questions regarding this article, please call AAOC at (714) 245-9500.

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This 11-week comprehensive training course is perfect for both new and experienced rental-housing providers. If you are an Apartment Owner, Resident Manager, Regional Property Supervisor, or Operations Team Member, this class is for you! Our instructors are industry leaders and seasoned professionals who will equip you with the knowledge and tools that will help you grow and thrive.

Course Topics Include: • Residential Property Management • Property Marketing Analysis & Strategies • Property Maintenance • Leasing Techniques & Renting to Qualified Residents • Legal Issues Affecting Landlords & Tenants • Human Resources • Fair Housing & Government Standards • Employee Development • Financial Management & Budgeting • Liability, Emergency & Crime Management • Insuring & Protecting Your Community

January 2022

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Apartment News

ORANGE COUNTY LEGISLATIVE WATCH B y C hip A hlswede

10 Ways to Fix Multi-Family’s Future

ast year taught us that the landscape in which we operate had changed significantly. Over the past few months, we’ve analyzed how an already hostile environment for the housing industry managed to get even worse in California. More importantly, we’ve worked to identify a path forward, and have started to put those plans into motion. Here are 10 ways that AAOC will be working this year to fix multi-family’s future. 10. EXPAND PRESENCE — The Multi-Family Housing Industry needs to be more visible — we house more than half of the country — especially in major cities — and nearly everyone has lived in multifamily housing at one point in their lives. We all have memories, commonalities, and unique experiences of being a part of a multi-family community. We need to use the tools at our disposal to remind everyone about the positive experiences and

the benefits provided by multi-family housing in our communities. 9. ENGAGE OUR COMMUNITIES — Whether it’s through increasing communication, highlighting improvements, or promoting activities, building a stronger rapport with residents to ensure their confidence in your management will help create allies as we work to change the perception of the multifamily industry. In order for residents to think differently about us, we need to think differently about communicating with them and to their needs. That open dialogue will serve as a trust builder that will allow for opportunities to work collaboratively as issues arise that affect the industry. 8. BUILD PARTNERSHIPS — Make relationships less transactional. Think more about what a partnership can provide — the ability to

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Apartment News

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January 2022

support one another on key issues of interest. From your suppliers to the schools your properties feed into — creating cooperation in each partnership you build reframes the role our industry plays in our communities. 7. CHANGE THE DISCUSSION — Take the time to really highlight what the industry truly represents: Homes. Neighbors. Community. Careers. Investment. Opportunity. Affordable Housing. Comfort. Quality of Life. Connectivity. Livability. Multi-family housing sets the standards of expectations for all of these categories – and we need to make sure everyone recognizes that. 6. EMPOWER PROGRAMS — Setting the standards mentioned above is the purpose of an organization like the Apartment Association of Orange County. In doing so, we will proactively seek out ways to influence the programs, policies, and structures that regulate and shape our industry. Working with state, county, and city housing programs, AAOC will position itself as part of the solution created by policies affecting multi-family housing. 5. CHANGE LEGISLATION — We are already putting together our legislative agenda for 2022 — and it reflects a great deal of what we’ve covered here. We will be seeking to change the ways laws are written that affect our industry — and how

the industry and its components are referred to in the public policy. We are moving towards changing the terms and phrases used in multifamily housing laws to language that is more inclusive and supportive of the industry, as opposed to divisive and impersonal. 4. AFFECT ELECTIONS — AAOC has long been involved in elections at the local, state, and national levels. However, we have been involved in more traditional ways. While these approaches have been effective in the past — they are losing their effectiveness and becoming less impactful as the nature of elections and electoral politics evolves. Using our partnerships, coalitions, structures, and interests we will become a more influential force in the elections covering our territories, and will change the approach in ways that makes our election success more powerful, impactful, and cen-

tered on advancing the interests of the multi-family housing industry. 3. REFRAME THE PERCEPTION OF MULTI-FAMILY — Last month we detailed how we need to change our public image. That carries through as we find new ways to convey our industry’s messages. Working with traditional media, influencing new media circles, and engaging in promoting the industry will be key endeavors for the association this year. We want to drive the news cycle about the industry and not be driven by its fallout. 2. GROW COALITIONS — 2021 gave us the opportunity to begin regional dialogues with industry partners about our issues. AAOC’s influence on multi-family housing policy was effective both individually and with our partners. However, our setbacks in Santa Ana over rent control and just cause eviction exposed a need for changes in our

strategies and tactics. We will do so by engaging with an expanded group of partners and organizations, as well as identifying new opportunities for shaping public policy. 1. GET INVOLVED — In 2022, we will be developing a network for all industry participants to engage and get involved in the issues that will impact us — BEFORE they become issues. We are going to need folks from all sectors of our industry to step up and be a part of a change. This will be a collaborative effort, with involvement from all AAOC members being critically important to our success. Without a doubt, 2022 will be a pivotal year when it comes to elections, policies, and engagement. Together we will change the relationship our industry has with the public and with decision makers. Join us and be a part of the movement to Fix Multi-Family’s Future.

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January 2022

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Apartment News

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do whatever they want. Huge clouds of smoke literally billow out of their apartment! I’m concerned about lots of things, but mostly, the little girl who lives next door, I believe that she’s asthmatic. How much more of this must I and the neighbors take?

The audacity of some medical ‘professionals’ to abuse and game the system by willfully prescribing the use of ‘medical marijuana’ to non-disabled fraudsters is an affront to all truly disabled persons. As of this writing, the use of marijuana, medical or otherwise, is still illegal under federal law however the current administration has elected to stay any enforcement and prosecution for the use and or possession of ‘medical marijuana.’ California enacted the Compassionate Use Act which allows for the possession of a limited amount of marijuana, for personal use, provided certain requirements are met. According to the California Department of Justice, qualified patients and caregivers may possess eight ounces of dried marijuana, as long as they possess a state-issued identification card. In addition, they may only maintain six mature or 12 immature marijuana plants. Local governments may allow patients or caregivers to exceed these base levels. In addition, marijuana smoking is also restricted by location. It may not be smoked wherever smoking is prohibited by law, within 1,000 feet of a school, recreation center, or youth center, on a school bus, or in a moving vehicle or boat. The right to ‘smoke’ marijuana in your

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January 2022

apartment community is not automatic, and will depend upon the individual facts of each case. The use of non-medical marijuana is illegal under both California and federal law, and cannot be used or smoked anywhere, including your community, and can be grounds for termination of their tenancy. The use of medical marijuana requires that the user be disabled, and the disability must be ‘verifiable.’ Additionally, the disabled individual must request a “reasonable accommodation” from you the housing provider prior to just lighting up. Once the disabled person makes the request for a reasonable accommodation, you are obligated to consider the request, and attempt in good faith to accommodate the request in a reasonable manner. The accommodation does not necessarily require you to ‘grant’ the request outright, but you must make a good faith effort to provide an accommodation that addresses the disability, but does so in such a manner that it does not unreasonably ‘burden’ you the housing provider. The courts will apply a “benefit to the requestor” versus a “burden to the housing provider” standard in determining whether or not you met you obligation to reasonably accommodate the disability. In your specific situation, the initial hurdle for your new residents to surpass is to establish that one or both truly has a “verifiable” disability. A ‘doctors’ note, provided it has not been forged, Legal Q&A — continued on page 16

January 2022

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Apartment News

Legal Q&A — continued from 14 although highly suspect will generally satisfy the extremely low threshold here in California. The reasonable accommodation, their request to smoke willy nilly within the apartment, must be balanced with the ‘burden’ to you the housing provider, and those other residents that might be affected, i.e. the asthmatic child living next door. It is conceivable, and probably likely, that an asthmatic child when exposed to the smoke billowing from next door might have a devastating and fatal reaction. Certainly, the neighbor child, with a truly verifiable disability, asthma, is entitled to be free of the exhaled smoke as a “reasonable accommodation” for her verifiable disability. When balancing the benefit to Cheech and Chong of being able to light up in their apartment, with the burden to you as well as the extreme life threatening burden to the asthmatic child, courts would most likely find that a reasonable accommodation would be to prohibit the smoking of the marijuana within the apartment unit, or in any place that might affect the asthmatic child, or others with such a sensitivity to smoke, but provide an area within the community, possibly a portion of the outdoor common area that may be used for the smoking of their medical marijuana. Alternatively, there are alternative methods of delivering the active ingredient in marijuana, i.e., ingestion, pills or tablets, food based, etc. Remember, reasonable accommodation issues are extremely fact sensitive and the analysis is dependent on a proper review of the relevant facts. Always contact an experienced attorney when faced with a request for a reasonable accommodation, as the issues are typically complex and a reasoned response must be made in a timely manner. I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or

Apartment News

not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge! How do I handle this?

Yes, it’s a good practice to post your rental criteria in a conspicuous place. The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static; that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply. I just put my single-family house on the rental market, and have agreed to rent it to a nice family of four; mom, dad and two kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because

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January 2022

the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/ enclosure conform to all state and local codes and ordinances. The gate should be self-latching and should be checked to ensure that it closes properly. Review your insurance policy with your broker to ensure that your coverage is adequate; consider an umbrella policy as well. Your broker can counsel you on coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self-latching gate functions properly. Consider requiring that your tenants procure renters liability insurance as well. These requirements should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children. This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 300,000 landlord tenant matters throughout California and has collected over $300,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

The wood fence patios on my property are not very old, yet the posts appear to be rotting out in the ground. I feel they should have lasted much longer. The fence now leans and is a danger. I will be replacing all the posts soon and want to know how to stop the posts from rotting in the concrete footings. Do you have a suggestion? Mark

Dear Mark:

Your problem is most likely poor drainage. The posts just rotted away because of excessive moisture. For a long-term installation, use either redwood or pressure treated lumber. Dig your posthole at least 6 inches deeper than normal. Fill the bottom six inches of the hole with half-inch sized gravel, then set your post in place, level it, and pour in another two or three inches of gravel. Fill the balance of the hole with ReadyMix or Post-Mix concrete. Taper the top of the wet concrete at a slight angle to

the post; that will help drain water away from the post. For added protection, you may want to consider waterproofing your post with Thompson’s Water Seal or roofing tar. That should help keep your post healthy for much longer.

Dear Maintenance Men:

I have a bathroom sink that is slow draining. I have already snaked the drain and found no stoppage. When I remove the pop-up assembly and have an open drain, water whooshes down with no problem. However, with the pop-up in place, water backs up into the sink and drains very slowly. Paul

Dear Paul:

Most bathroom sinks have an overflow hole near the top edge of the sink. This hole serves two purposes: 1) Acts as a safety drain to keep the sink from overflowing should the water rise above a certain level in the sink; and 2) Acts as an air vent for the sink when the water

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levels are above the pop-up plug. The overflow hole allows air to escape through the drain and the water to evacuate more efficiently. What has happened is hair, toothpaste, grime, etc. has built up and sealed off the overflow drain where it exits just below the pop-up assembly plug. Most snakes are too big to go through the overflow drain. Alternatively, a speedometer cable will work great or even a long zip tie will work. Push the cable or zip tie down through the overflow hole at the top of the sink and push any gunk out into the drain. Use water to help push the debris out the overflow drain, a funnel works great to direct a good flow of water. If you cannot get the overflow to drain, disassemble the main drain assembly to gain access to the overflow drain exit. Once the overflow drain has good airflow, the sink should drain a bit faster. If this does not solve the problem completely, look at restricting the water flow coming out of the faucet. Use a restrictive aerator to cut down on the GPM of the faucet.

Dear Maintenance Men:

I have a garbage disposal that is very loud. When it is running with water, it can be heard across the kitchen and into the living room. It runs perfectly and I don’t really want to replace it. What can I do to soundproof the disposer? Kathleen

Dear Kathleen:

You are in luck. There is a very simple

solution. Every garbage disposal unit comes with a rubber drain deflector. When the deflector becomes old, the rubber hardens and stays open to the drain allowing spoons, forks, and other items to fall into the drain, but more importantly, it allows sound to escape. Go to your local hardware store and buy a new rubber drain deflector. The disposal noise will almost disappear. Careful you do not forget to turn off the garbage disposal!

Dear Clint:

Try reversing the entry door. Have the door swing out instead of into the garage. You can reinforce the frame from the inside by installing a 1x2 inch doorstop all along your doorframe. The door will close against this new frame and will make it very hard to kick in. The frame stop can be either wood or square metal tube material. The door should be a solid core exterior grade and use a good quality dead bolt lock.

The hinges will be exposed, so use three heavy-duty tamper proof hinges. This will produce a very solid and near impenetrable door. Without noisy power tools or a police ram, nobody is getting through without a key. WE NEED Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men” column, please email your questions to DearMaintenanceMen@gmail.com.

Dear Maintenance Men:

My apartment building has freestanding garages that have a pedestrian door in addition to the main vehicle garage door. We have had a number of garages broken into recently and I’m looking into way to strengthen the pedestrian doors as that was the point of entry for each break in. The doors swing in, and even with a dead bolt locked, the thieves managed to get in. How can I strengthen the door without it looking like a jail? Clint

If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment. We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 30 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and chair of the AAOC Education Committee. Frank can be reached at (714) 956-8371 or Frankie@ BuffaloMaintenance.com. Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board member of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

January 2022

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Apartment News

Holiday Party Recap

AOC members celebrated the triumphant return of the association’s annual Holiday Party on Thursday, December 9, 2021, following the cancellation of last year’s

event due to COVID. This year’s party, held at Casa de Lago, in Orange, kicked off with a hosted cocktail reception along with the live holiday music of saxophonist Henry Alexander. Guests

enthusiastically caught up with old friends and made new acquaintances, which set the tone for the rest of the Holiday Party — continued on page 22

Left to Right: Debbie Halverson (Dean & Hoverson), Michael Brown (Advanced Left to Right: Julia Araiza (Pacifica Company) and Jim Rosenberg. Management Company), Valerie Sargent (Yvette Poole & Associates), and Amy Fylling (Advanced Management Company).

Left to Right: Juan Vasquez (JWilliams Staffing), Angel Rogers (Star Training), Mikel Persky (Mobile Doorman), Michelle Hartman (WASH), Unidentified guest, and Brandon Holland (JWilliams Staffing).

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January 2022

Dalton Jasso (Brightview Landscapes) gives a thumbs up to the AAOC Holiday Party.

January 2022

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Apartment News

Holiday Party — continued from 20

Left to Right: Ed Masterson (California Income Properties) receives a warm welcome from AAOC Executive Director David Cordero.

Left to Right: Rosie Tapia (Titanium Restoration) and AAOC board member Frank Alverez (Buffalo Maintenance, Inc.)

Left to Right: The team from JWilliams Staffing – Juan Vasquez, Joanne Williams, and Brandon Holland.

Left to Right: DJ Ruben Ruiz, Stefanie Koslosky (Arize), and Ronn Ruiz (Apartment SEO).

Left to Right: Angel Rogers (Star Training), Ronn Ruiz (Apartment SEO), and Valerie Sargent (Yvette Poole & Associates).

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January 2022

Liz Juarez (Mariposa Landscapes, Inc.), and longtime AAOC member Gregory Haydu.

Holiday Party — continued on page 24

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Holiday Party — continued from 22 Left to Right: Sandy Gimpelson (AAOC) and Samantha Mo.

Left to Right: Gissel Cuevas (AAOC) and Dan Firestone (CIC).

Left to Right: Longtime AAOC members Ed and Kathy Masterson (California Income Properties).

AAOC members show off their best moves on the dance floor.

Left to Right: Stefanie Koslosky (Arize), Elsa Laufer (Clarion Management), and Rick Goldberg (Arize).

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January 2022

Left to Right: Heriberto Sarmiento and Freddy Rodriguez (PRC Restoration, Inc.).

Holiday Party — continued on page 26

January 2022

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Apartment News

Holiday Party — continued from 24 Left to Right: Jason Maslach and Marius Opre (Crown Building Services, Inc.).

Left to Right: Mike Rey (Rey Insurance Services), Liz Juarez (Mariposa Landscapes, Inc.), and James Castro (Anchored Construction).

Left to Right: Carrie Floyd (The Liberty Group), Stefanie Koslosky (Arize), Shannon Valentino (BG Multifamily), and Roxanne Argana (RentPath).

Left to Right: Elsa Laufer (Clarion Management) Carmen Murino and Carrie Floyd (The Liberty Group).

Left to Right: James Castro (Anchored Construction), Marie Kaplan (Next Level Property Solutions), Elsa Laufer (Clarion Management), Elizabeth Russell, Carmen Murino (The Liberty Group), and Valerie Sargent (Yvette Poole & Associates.

Apartment News

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January 2022

Left to Right: Carmen Murino (The Liberty Group) and AAOC board member Marie Kaplan (Next Level Property Solutions) get things started on the dance floor.

Holiday Party — continued on page 28

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Holiday Party — continued from 26 evening. Following dinner and dessert, DJ Ruben Ruiz got the party started with a playlist of music that quickly got the crowd on their feet and on the dance floor for the rest of the evening. It was a fun night for all and a perfect way to celebrate the holidays and wrap up the year. This special evening would not have been possible without the support of our valued Holiday Party sponsors. Thank you to Drink Sponsor Direct Signs and Designs; Entertainment Sponsors Dedicated Transportation Services (DTS) and Apartment SEO; Dinner Sponsors CIC, Deans & Homer, and Lloyd Pest Control; and Centerpiece Left to Right: The AAOC Team — Spartacus Avina, Debbie DiBernardo, Gissel Cuevas, Sandy Gimpelson, Sponsor Brightview Landscape. and David Cordero. Not pictured — Chip Ahlswede and Van Vo.

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Apartment News

Developing An Emergency Preparedness Plan to Manage Supply Chain Disruptions The first component of a preparedness plan is to develop contingencies and solutions with multiple suppliers.

ublic safety emergencies such as COVID-19 are challenging for everyone in a multitude of ways. In the rental-housing industry, economic pressures can escalate quickly in times of emergency as the impact on the supply chain becomes more evident. But quick and confident planning, including having an emergency preparedness system with suppliers in place, can ensure fast access to critical supplies. During the session, “Developing an Emergency Preparedness Plan to Manage Supply Chain Disruptions” at NAA’s Apartmentalize, various industry professionals discussed how they overcame supply chain challenges by working closely with supplier partners. The first component of a preparedness plan is to develop contingencies and solutions with multiple suppliers. “These days, one supplier is just not enough. You’ve got to have backups,” said Andy Haynes, Strategic Growth Director for Avendra LLC. “See who else can provide you the materials you need in case that primary supplier, as much as they want to help you, might not be able to.” Second, communication is of the utmost importance when it comes to creating a preparedness plan. Panelists advised to have a routine communication plan in place with both suppliers and residents. Lack of communication creates panic, so be sure you can relay crucial information to the right people at the right time.

Apartment News

As the pandemic began, operators across the country faced multiple challenges simultaneously. However, a common challenge that they all shared was the uncertainty of the times and its impact on the supply chain. “The largest supply chain problem was that this was very unscripted. Nobody knew what environment we were getting into, and that included our suppliers,” said Wais Khairzada, Corporate Director of Residential Services for The Bozzuto Group. “So primarily for us, and certainly in our multifamily space, the biggest challenge was getting the plexiglass dividers, the masks, all of the PPE supplies and things like that.” Resolving supply chain challenges entailed different approaches, but it was establishing and maintaining multiple relationships with corporate and local suppliers that really kept operations moving. “The relationships with our vendors across the country were a huge proponent of navigating COVID and what our orders looked like,” said Kayt Watts, Director of National Accounts at Advanced Catastrophe Technologies, Inc. “Because ACT was proactive when the Pacific Northwest was being hit, we automatically started making those phone calls to the rest of the country and asked what their turnaround time was. We basically planned for the worst and hoped for the best.” Emergencies change perspectives on

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January 2022

BY ANDREW RUHLAND, LINNELLTAYLOR MARKETING

what it means to be prepared, and insurance is a part of preparedness that many operators took for granted pre-pandemic. “Know the devil in the details of your insurance policies,” said David Abbenante, President of HRI Management. “We’ve spent weeks, if not months sometimes, analyzing our insurance policies and getting prepared. You’re always now going to think of opportunities or concerns as it relates to this pandemic well in advance.” Old practices don’t always hold up with changing times and the challenges that arise. Operators should learn from previous challenges and create new practices when developing an emergency preparedness plan, according to the panel. “We’ve got several preparedness manuals in place, whereas we didn’t have a manual format before. There’s also very robust communication plans in place,” Khairzada said. Panelists noted that implementing an effective preparedness plan consists of four parts: • Have a written plan. A written plan should be stored where other team members can access it and find the key information and protocols necessary to handle an emergency if your point of contact is unavailable. • Gain the commitment of your supply partners. Foster and Preparedness — continued on page 34

January 2022

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Apartment News

Sending Strong Signals — A Luxury No More

ver the years, developers have come to recognize the importance of strong in-building Wi-Fi and cellular data systems to be on par with other critical utilities. It’s no exaggeration to say that a powerful signal is nearly as important to building residents and staff as water and electricity! In fact, we are living at the height of the connectivity-conscious era, with remote workers making reliable and stable communications a primary factor in their move-in decision. But what about situations where a strong signal can mean the literal difference between life and death? In the case of Emergency Responder Radio Coverage Systems (ERRCS), that is exactly the case. These systems, which use a network of antennas called a Distributed Antenna System (DAS), allow first responders to reliably communicate even in challenging conditions created by modern construction materials (steel, reinforced concrete, low-E glass, etc.). ERRCS was mandated by The National Fire Protection Association in 2007 and is enforced under Section 510 of the California Fire Code and NFPA 1221. The code is determined by your local Authority Having Jurisdiction, but multi-family developers involved with new projects should assume they are required to have an ERRCS installed by a team of FCC licensed radio testers, design engineers, and integrators.

Apartment News

DAS/ERRCS Explained

A Distributed Antenna System (DAS) consists of a number of antennas located throughout a building connected back to an RF source with cabling designed to help provide adequate radio signals in areas that may otherwise experience poor coverage. In response to the World Trade Center disaster in 2001, the National Fire Alarm and Signaling Code (NFPA72) was updated to ensure that wireless coverage in existing buildings, new buildings, and parking structures was drastically improved. The code mandates that public safety radio coverage shall be provided throughout a building with 99% floor area radio coverage in Critical Areas and 90% floor area radio coverage in General Building Areas with a minimum signal strength of -95db. Testing is required by an FCC Certified Technician qualified with a General Radiotelephone Operator License (GROL/PG), to certify that all existing buildings conform to this mandate. Buildings and structures that do not pass testing are required to install a DAS/ERRCS system to comply with the Building Department and the local law enforcement agencies. For newly constructed buildings, or buildings under-

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January 2022

BY RANDY JARA, REDROCK TECHNOLOGIES, INC.

going tenant improvements, a certificate of occupancy won’t be issued until a certified bi-directional amplifier (BDA) and accompanying antenna are installed and tested by an FCC Certified Technician.

Other Signal Enhancements

While not mandated by code, there are other ways to boost cellular and wireless signal strength that compliment overall building connectivity and improve resident satisfaction. Cellular DAS, for example, can significantly boost carrier (e.g., Verizon, Sprint, AT&T) signal strength in your building(s). But how to design the best system can be a challenge with so many passive, active and hybrid DAS options, not to mention the varieties of OEM Strong Signals — continued on page 34

January 2022

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Apartment News

Strong Signals — continued from 32 and small cell or BTS carrier signal source equipment available today. Other considerations include public area Wi-Fi. In many multi-family projects, providing a robust signal in both outdoor/indoor spaces have become

standard, but there are numerous implementation options, including managed cloud Wi-Fi solutions that can vastly reduce technical maintenance and overall costs. Choosing a qualified partner to determine the best approach for the design, installation, and testing of your

plan is crucial, but team members being familiar with and knowing the plan is just as important.

Preparedness — continued from 30 maintain supplier relationships and communicate who they are so that team members are aware, avoiding scammers who are attempting to take advantage of emergency situations. • Ensure your onsite teams understand the plan. Having a

• Review and revise your plan at least annually. Things change, like new team members coming onboard or regulations evolving. An annual review will help your plan stay relevant as changes occur.

system is a must. Done correctly, a project can succeed not only in meeting increased public safety needs, but the growing expectation for persistent connectivity and convenience. About the Author: Randy Jara is a partner and the Chief Operating Officer of RedRock Technologies, Inc.

“When you are expecting the worst and you have those plans in place, it’s so much better when things are going smoothly because you’re doing it with the confidence that if something goes wrong, you’re ready,” Haynes said. About the Author: Andrew Ruhland is a Junior Account Executive and Assistant Content Writer for LinnellTaylor Marketing.

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Apartment News

Pulse on the

A Quarterly Review of Key Financial

3rd Quarter 2021 Update Apartment Data

Orange County

USA

Data Source Qualifications

3rd Qtr 2019

3rd Qtr 2020

3rd Qtr 2021

3rd Qtr 2019

3rd Qtr 2020

3rd Qtr 2021

3,720

2,724

4,671

$281 Million

$149 Million

$1.03 Billion

$49.3 Billion

$24.9 Billion

$69.7 Billion

• Actual Average Cap Rate

4.59

4.10

3.83

5.63

5.58

4.73

• Average Gross Rent Multiplier

15.19

14.53

16.25

13.59

13.38

14.27

• Price per Square Foot

$332.43

$291.84

$427.73

$161.17

$154.75

$205.17

• Price Per Unit

$246,372

$287,587

$399,093

$160,849

$143,736

$198,737

$2,140

$2,108

$2,386

$1,427

$1,418

$1,577

–1.7%

12.4%

–1.4%

10.3%

Concession Percentage

2.7%

3.9%

6.1%

3.2%

4.8%

6.4%

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties; “concession percentage” is the percentage of units offering concessions.

Average Occupancy Rate

96.7%

96.4%

98.6%

96.3%

95.7%

97.2%

Source: RealPage, Inc. Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted

Total Apartment Sales Transactions Total Sales Volume

Average Rent Level Annual Effective Rent Growth

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,922

$5,086

$5,310

$4,268

$4,402

$4,606

524

484

441

10,900

13,200

12,600

5,858

4,399

4,845

122,500

110,900

142,900

Source: Co-Star www.costar.com 5 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

1.2%

4.6%

1.7%

1.4%

5.4%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

12.3%

7.4%

3.6%

7.8%

4.8%

Source: U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

Apartment News

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January 2022

Marketplace

Data for the Apartment Investor

Frothy Rents…Blame it on Covid?

urging apartment rents are turning heads. In the past year rents advanced 12.4% in Orange County and 10.3% nationwide at properties with 100+ units. This is in stark contrast with the past ten years where annual rent increases averaged 3.7% in OC and 3.3% nationally (per rental housing analytics firm, RealPage). What led to the outsized increases in apartment rents? And, as one might inquire in this pandemic era, is this yet another manifestation of a virus-caused anomaly in the economy? Certainly Covid may have played a role, as we’ll discuss below, but it’s not the primary driver of the sharp rent increases. The main culprit is the lack of affordable housing, a condition that investors, rental housing professionals and government officials have been aware of for years. But efforts to grow the pool of affordable rental units have yet to dent the severe supply shortage. Occupancy rates in the third quarter of 2021 illustrate the depth of the market’s supply/demand disequilibrium. As the chart on the opposite page reveals, apartment occupancy in Q3 2021 was a stunningly high 97.2% across the nation, and hold on to your hats, a blistering 98.7% in Orange County. Apartments are re-leasing virtually the moment they go vacant. But while the shortage of rental housing inventory is the fundamental issue that continues to squeeze the marketplace, I would suggest that the eyepopping occupancy rates, as well as

the jump in average rent levels, are at least “wind aided” by Covid in two ways: First, virus concerns incentivize people to live in less dense environments. Thus, young adults living with mom and dad are now more likely to look for independent living quarters, while some apartment roommates are electing to break up to rent their own units. While such “distancing” actions should produce safer, less Covid-risky living situations, they also put upward pressure on apartment occupancy at a time when many buildings in Orange County are already nearly bursting at the seams. And second, substantial governmentfunded rent relief programs for tenants who declare under penalty of perjury that they have experienced “Covid-19Related Financial Distress” have, essentially, brought substantially more liquidity to the rental marketplace, particularly in year 2021. This enhanced market liquidity helped landlords increase overall rent collections in 2021 and more readily raise rents. Government rental assistance programs weren’t as accessible in 2020. Under the California Covid Assistance program, the state sends a check directly to the landlord for 100% of the rent, an endearing program feature to landlords. Two additional likely contributors to the rising tide of apartment rents not heretofore mentioned would be: (1) the strong US economy and (2) recent spikes in inflation…as of this writing (12-15-21) the consumer price index had jumped an unsettling 6.8% over the January 2022

B y N ick L ieberman

twelve months ending November 2021. Whatever the causation of the high rents and low vacancy, apartment properties fly right off the shelves when put up for sale. And rental housing sales prices are climbing commensurate with upward rents. Even with eviction moratorium issues, rent control concerns, the eventual termination of Covid rental assistance programs, as well as the ongoing unknowns surrounding Covid variants, the multifamily sector shows no sign of losing its strong appeal to investors in 2022. Until the supply of affordable rental housing units catches up with demand to rent them, the asset class will likely remain bullet proof.

Good news on higher Fannie/Freddie 1–4 unit loan amounts in 2022

Due to strong price appreciation on 1–4 unit residential properties the past year, Fannie Mae and Freddie Mac have raised their conforming and high balance maximum loan amounts by a hefty 18% for the new year, providing buyers of smaller properties substantially more loan dollars to finance their acquisitions. On purchases, investors can get 80% LTV loans on a 1-unit property, 75% LTV on 2–4 units.

2022 conforming limit

2022 high balance limit

1 unit $647,200 $970,800 2 units $828,700 $1,243,050 3 units $1,001,650 $1,502,475 4 units $1,244,850 $1,867,275

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Apartment News

Savvy Resolutions for 2022

ith all of the ups and downs of the past year, perhaps the most productive way to say goodbye to 2021 and greet 2022 is to create some New Year’s Resolutions based upon lessons learned. Everyone’s experiences and personal situations are different. As you read through the list below, just make a note of the ideas that you might want to adopt and/or adapt. Get the facts. This important con-

BY SONYA LOERA

struct is listed first, because this is how I started off last year’s articles (Apartment News — January 2021). That said, for 2022, the facts appear to be taking on even greater meaning as new processes and procedures are requiring more diligence on the part of owners. Stay current with laws and regulations. Two years ago, the primary concern was rent control and understanding the restrictions on raising rents. However, since the start of the pandemic, a mind-

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January 2022

boggling array of new laws and regulations have added to the complexities of not just evictions, but also of collecting money owed. Reading the legislative reports and related articles in Apartment News is a great first step in this process. Cultivate trusted sources. Now, more than ever, you need to have good advisors as well as individuals or companies that you can call upon to be of Resolutions — continued on page 40

Are you looking for a particular product or service? We can help! Visit our Service Provider Directory beginning on page 51 for the resources you need!

fficient TIP #47: Energy-e er ties enjoy p ro p y il m a if lt u m r costs. e w lo d n a t r fo m greater co

Want to lower your energy costs? Here’s a tip: call SoCalREN. With access to financial incentives and exclusive financing, the SoCalREN Multifamily Program makes it easy and affordable to add energy-efficient upgrades to your property. We’ll guide you every step of the way, from assessing your needs through installation, to save you money from here on out.

Learn what SoCalREN can do for you. Call (877) 785-2237 or visit socalren.org/multifamily today. The Southern California Regional Energy Network is administered by the County of Los Angeles and funded by California utility ratepayers under the auspices of the California Public Utilities Commission.

January 2022

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Resolution — continued from 38 assistance. The Apartment Association of Orange County is an excellent resource, but when it comes to such specifics as processing an eviction or replacing the coolant in your air conditioner, calling upon the help of an experienced professional may be required. Tackle deferred maintenance. So easy to postpone, deferred maintenance items can become costly nightmares. Even a lack of upkeep can create a spiral effect with residents showing less and less respect for where they live and attracting qualified tenants becomes harder and harder. Watch the trends. Sales prices only tell one part of the story. Rents are another key component. However, you also need to look at what is happening on each of your properties as well as within the neighborhoods where they are located. Keep your rents competitive. With all of the turmoil and hardships of the

past year, raising rents seemed inappropriate. But now is the time to do some checking and adjusting. With rent control it is more important than ever to institute a practice of regular increases. Otherwise you fall further and further behind, which impacts both your cash flow and the value of your property. Know where you stand. Ignoring the realities and not tracking what is happening is dangerous at the best of times. Today, with so many impediments to offsetting rising costs, it is crucial that you watch your cash flow and your reserves. Be aware, too, of deferred maintenance items and the need for major repairs. Look at all the options. Rather than staying locked into one position, investigate different possibilities and keep an open mind about the choices. There may be some surprising opportunities and other ways to achieve your goals. Run the numbers. Whenever you are considering an alternative investment, make sure to do a thorough due diligence and a careful review of the

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numbers. Use your own experience as well as that of trusted advisors to double-check and verify the fundamentals. Quantify your outcomes. When you are looking at projections, including some “what if ” scenarios can help minimize surprises and give you a better perspective. Consider, too, the benefits to be accrued as well as the potential risks and downsides. And, don’t forget to apply the same analysis in maintaining a “hold” position and not doing anything at all. Talk to your heirs. The last year has brought about many changes and shifts in priorities. Just as you may be adjusting your own bucket list and goals, your heirs may be doing the same. Asking, listening and sharing may offer key insights that will help you better direct your energies towards how you shape your legacy. Even if you choose to just one of the above items, adding any action point related to your investment in your rental properties may just be the perfect start to 2022 for you and your entire family.

January 2022

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January 2022

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2022 MULTIFAMILY FORECAST Join us as we discuss the current events, trends and fundamentals shaping our year:

THURSDAY January 20, 2022 7:30–9:30 a.m.

• Continued reverberations of COVID-19 • Interest rates and returns in today’s market • The rent control threat in Orange County • Election year politics & potential impacts • Buying, selling or yelling in 2022

The Pacific Club

4110 MacArthur Blvd. Newport Beach, CA 92660 Breakfast will be served.

Registration: AAOC MEMBERS — $75 per person NON-MEMBERS — $115 per person

Moderator:

Panelists:

Paul Julian

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Principal Advanced Real Estate Services, Inc.

Managing Partner The Bascom Group, LLC

Richard Julian

President Advanced Real Estate Services, Inc.

Jerry LaPointe

Managing Director, Acquisitions and Dispositions Western National Properties

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Online Registration Now Open — www.AAOC.com 42

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January 2022

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January 2022

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ONLINE EDUCATION

Insuring Your Rental Property: What You and Your Renters Need to Know for 2022. Insuring your rental property investment is becoming more challenging, complex, and expensive each year. There are many factors that drive premiums, and different coverage options to consider. Making the right decision can be difficult, and potentially costly if you don’t have the right coverage when you need it. Find out what you need to know about multifamily insurance coverage for 2022. What should you be considering for you and your property, and what should your renters be doing to insure and protect themselves? Featuring:

Date:

Wednesday, February 16, 2022

Time:

2 p.m.

Location: Zoom Webinar Cost:

Theresa Simes Theresa Simes Agency Farmers Insurance

Eric R. Marrs, CIC, CRM Vice President NFP Property & Casualty

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$20 members $45 non-members

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Baldwin Movers will help you with any of your moving needs. Moving is hectic, let us help you with the process. Our team will come alongside you and facilitate the move to your new place. We can also provide storage for your contents with our vaults and keep track of every one of your belongings using our iPad tracking system.

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MultiFamily Mingle

Thursday, February 24, 2022 5:30 - 7:30 p.m.

31891 Camino Capistrano San Juan Capistrano, CA 92675 All Multifamily Professionals Invited. Complimentary Parking. Registration Now Open - www.AAOC.com 46

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January 2022

Where else but at…

For all of your apartment needs

VERTICAL BLINDS (We customize to your opening onsite) MINIBLINDS (Aluminum or vinyl 1”, 1.5” or 2”) Faux wood miniblinds 2” (Call for pricing) We can fix your old rail and purchase vane per piece or set Gas or Electric: 20” 24” & 30” Brownstove, Hotpoint, Amana, GE & Whirlpool

Vinyl Planks 6–12mil

General Wire Replacement Cables: 3/8”; ½”, 25’, 50’, 75’ or 100’, Regular head, DH or DDH

Walloven: Brown or GE CLOSETDOORS: VINYL OR MIRRORED 24GA Steel, 1pc top channel & bottom track, 26GA frame molding, cameo white prefinished panel, steel braces are glued to each panel for added strength & rigidity & prevent warpage

Dishwasher: 18” or 24” Hotpoint or Frigidaire

VERTICAL MAILBOXES: 3, 4, 5, 6, or 7 doors

Hill Bros & Life Paint Decks (Magnesite & Concrete)

Wall Furnace

Nylon or Polyester 17oz–30oz

Thru-the-Wall A/C: 12k BTU (115V/220V) Frigidaire, Friedrich, Garrison

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Medicine Cabinet

Range Hoods: 24”, 30”, 36”, 42”; White, bisque, black, S/S Vented or non-vented

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COOKTOPS: 24”; 30” & 36”

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The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

Apartment News

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– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Barrantes Properties

Pilani Properties

Vernola Marketplace

California 1st Realty

Royal Vanguard Investment Properties

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For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

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PSC CORNER

Featuring

Product & Service Council Members

Crown Building Services

Does your maintenance team struggle to keep your property looking clean? Are you tired of dealing with multiple vendors for all your exterior building cleaning needs? Crown Building Services is a fully licensed exterior building maintenance company that understands the challenges that onsite maintenance crews face. Crown is the perfect complement to your staff when it comes to maintaining your property. Our mission is to provide managers “one hand to shake” when it comes to exterior building maintenance. Our job is to make Management’s job easier by offering a variety of services specifically geared towards multi-family communities. Crown offers the complete package when it comes to property maintenance: • Window Washing • Breezeway/Stairwells Steam Cleaning • Parking Structure Cleaning • Trash Chute Cleaning • Pressure Washing • Porter Service • Post Construction Cleaning • Solar Panel Cleaning • Pool Hardscape Steam Cleaning Why is regular property maintenance so important? Often properties are neglected and can cost a fortune to clean or restore. Crown’s maintenance programs can help lower your overall maintenance costs while keep your property looking great all year long. This increases tenant retention, happiness, and pride of living at your location. Can Crown work with your budget? Yes. We understand that budgets present challenges at each property. Crown offers multi-service discounts when 3 or more services are awarded for a single property. Portfolio pricing is also available if awarded entire portfolios. Crown’s combination of quality, experience, and customer service makes us second to none and is why our clients consistently refer us to new properties. Our team is up for every job, managing projects with the skill and quality our clients expect. Crown has and will continue to set the gold standard for multi-family property cleaning services. Contact us today and see how Crown’s cleaning services can help your make your property look great all year long. For more information, contact us at 714-694-1007 or support@ crownservicesinc.com, or visit www.crownservicesinc.com.

Apartment News

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January 2022

Redrock Technologies

Founded in 2002, with offices in Orange County, San Diego, and San Jose, RedRock Technologies has established itself as a leader in low voltage technology integration. We have evolved our services to meet the growing needs of our customers to include planning, install, and management of DAS/ERRCS, Wi-Fi, Data Cabling, Security, AV and Fire Alarm. We successfully implement these solutions across Multi-Family Residential, Commercial, Industrial, Education, and Data Center markets. RedRock has completed more than 8,000 projects, including design, construction, and management of DAS, Wi-Fi, Data Cabling, Security, AV, and Fire Alarm systems throughout California. Locally, RedRock marquis multifamily projects include Los Olivos at Irvine Spectrum and Villas at Fashion Island. Our clients range from premier developers such as The Irvine Company Apartment Communities, LMC, and Shea Properties to the top names in Silicon Valley (e.g., Apple, Google, Netflix, Tesla). We are leaders in systems integration and recently ranked as a Top 40 Systems Integrator in the US by SDM Magazine. Recognizing the need to provide full-service wireless solutions, we built a team of wireless industry leaders to develop best-in-class indoor wireless services. In 2021, we introduced our Managed Cloud Wi-Fi service, which reduces the complexity of maintaining your building’s network environment while providing seamless and reliable service for residents and staff. Whether you are looking to implement new technology in an existing apartment complex or find an expert partner for ground up development, we can provide you a variety of options. To learn how RedRock can serve the needs of your next multi-family residential project, contact us today at (949) 900-3460 or visit https://www.itredrock.com/.

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Access Control Solutions

Asphalt Sales & Service

Carpet Sales & Service

A.S. Wise, Inc. The Flying Locksmiths

Oliver Mahon Asphalt Rose Paving LLC

Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Accounting Services

Attorneys

Cleaning Service

Clarion Management, Inc.

Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent Schiff & Shelton David S. Schonfeld, A Professional Law Corp. Wesierski & Zurek LLP, Lawyers

Crown Building Services Inc. Titanium Restoration Services Company

Bath Restoration or Renovations

Cox Communications TouchPoint

Accounting Software Yardi Systems Inc.

Answering Service Anyone Home

Apartment Building Inspection Green Home Solutions TrueEnviro Trident Inspection Group Zebra Construction Inc.

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Yardi Systems Inc.

Apartment Rental Publications & Services apartments.com Intellirent RentPath

Apartment/Student Housing ARIZE Kairos Investment Management Company LaundryUp RokitNow Titanium Restoration Services Company VERO Vesync

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp. National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Asbestos

Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration FSI Construction HandyCrew Services, Inc. OC Professional Maintenance Team SERVPRO of Newport and Huntington Beach South Surface Experts of South Irvine Titanium Restoration Services Company

Boiler Systems DCM Services, Inc Ironwood Plumbing, Inc. Spicer Mechanical Water Heater Man, Inc.

Buying Group Optim Real Estate Services Company PAS Purchasing Solutions

Cabinets/Refinishing Andersen Cabinets Buffalo Maintenance, Inc. S M Painting Corp. Surface Experts of South Irvine The Door & Window Company

Carpentry AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc.

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Communications

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. OC Concrete LLC Rose Paving LLC Oliver Mahon Asphalt

Construction AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC OC Professional Maintenance Team Optimum Seismic, Inc. RedRock Technologies Rose Paving LLC Trane/American Standard Zebra Construction Inc.

PSC Service Provider Directory — continued on page 52

FIRST ONSITE Restoration Restoration Management Company

January 2022

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Apartment News

PSC Service Provider Directory

Draperies/Blinds/Window Coverings

Consulting

Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

continued from page 51

Investment Capital Real Estate Optim Real Estate Services Company

TAG / AMS, Inc.

AMS Construction Green Home Solutions TrueEnviro SERVPRO of Newport and Huntington Beach South

Dryer Vent & Duct Cleaning

Countertops

California Rooter & Plumbing LA Hydro-Jet & Rooter Service, Inc. Plumb It Right! Total Rooter & Plumbing

Evictions ReassureRent

Fencing & Gates

Crown Building Services Inc.

Buffalo Maintenance, Inc.

Electric Vehicle Products & Services Electrical

Deck Coatings, Magnesite Repairs, Waterproofing

Drain Cleaning

Kimball, Tirey & St. John LLP Company

REVS (Refuel Electric Vehicle Solutions)

Buffalo Maintenance, Inc. California Bath Restoration Surface Experts of South Irvine AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing WICR Waterproofing & Decking

Estate Planning

Drug & Alcohol Testing

Content Restoration

Restoration Management Company Strategic Sanitation Services

Fire Safety Black Bird Fire Protection, Inc.

Fire & Flood Restoration

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

BluSky Restoration Contractors, LLC Commercial Restoration Company Green Home Solutions TrueEnviro PRC Restoration Restoration Management Company SERVPRO of Newport and Huntington Beach South

Electronic Signature VERO

Energy Management

Fitness Equipment

Trane/American Standard Yardi Systems Inc.

Opti-Fit Fitness Solutions

Environmental Consulting & Training

Flooring

American Environmental Specialists, Inc. American Environmental Specialists, Inc. Green Home Solutions TrueEnviro Pacific Environnemental & Abatement Solutions, Inc.

Surface Experts of South Irvine Urban Surfaces

Furnaces Trane/American Standard

EZ Drain & Plumbing 24 Hour Service Full Service Plumbing Drain & Leak Specialist 2nd Opinions Always Free

*Half Off 2nd Drain

Proudly Serving the 605 Corridor and North Orange County

714-640-0699 | 562-656-6517 52

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January 2022

Garage Doors

Investments

Marketing

Mesa Artificial Turf/Garage Doors

Alliance Portfolio American 1031 Kay Properties & Investments Company Morgan Skenderian Investment Real Estate Group Company

AArrow Sign Spinners, LLC Clarion Management, Inc. Direct Signs and Designs Intellirent Jetty VERO Zumper

General Contractor Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FIRST ONSITE Restoration FSI Construction HandyCrew Services, Inc. OC Concrete LLC OC Professional Maintenance Team PRC Restoration S M Painting Corp. SERVPRO of Newport and Huntington Beach South Zebra Construction Inc.

Graphics Direct Signs and Designs

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. OC Professional Maintenance Team S M Painting Corp.

Heating & Air Conditioning Associated Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. Spicer Mechanical Trane/American Standard

Janitorial Strategic Sanitation Services

Odor Removal

Laundry Equipment & Services

FIRST ONSITE Restoration Strategic Sanitation Services

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. L and D Appliance Corp. National Service Company PWS Laundry / Alliance R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Outdoor Furniture & Refinishing Bassett Outdoor Contract Patio Guys

Paint Sales & Service

Lead Removal Pacific Environnemental & Abatement Solutions, Inc.

Lending Institutions Alfa Investments & Loans Alliance Portfolio CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Pacific Premier Bank Redwood Mortgage Ygrene Energy Fund KD Electric Company

Trident Inspection Group Zebra Construction Inc.

CheckpointID Optim Real Estate Services Company

BrightView Landscape Services, Inc. Mariposa Landscapes, Inc.

Brian Berg Insurance Services, Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Farmer’s Insurance — Theresa Simes Agency Insurent ISU — The Olson Duncan Agency Jetty NFP Property & Casualty ReassureRent Rey Insurance Services, Inc.

Inspections

Multi-Family Advisory Services

Landscapes/Hardscapes

Lighting

Apartment SEO apartments.com Cox Communications RentPath

American Environmental Specialists, Inc. FIRST ONSITE Restoration Green Home Solutions TrueEnviro SERVPRO of Newport and Huntington Beach South

Baldwin Construction Buffalo Maintenance, Inc. California Bath Restoration SERVPRO of Newport and Huntington Beach South

Insurance

Internet Services

Mold Remediation

Kitchen Renovations

Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. OC Professional Maintenance Team R&B Wholesale Distributors, Inc. S M Painting Corp. West Coast Drywall & Paint

Parking Zebra Construction Inc.

Pest Control Access Exterminator Service, Inc. Angelo Termite and Construction Lloyd Pest Control Newport Exterminating

Magnesite Repairs Buffalo Maintenance, Inc.

Pipe Restoration

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Maintenance, Repairs, Products Buffalo Maintenance, Inc. Clarion Management, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Ingersoll Rand KD Electric Company Mariposa Landscapes, Inc. OC Professional Maintenance Team Trane/American Standard WICR Waterproofing & Decking

January 2022

Plumb It Right!

Plumbing, Contractors & Supplies California Rooter & Plumbing EZ Drain & Plumbing Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. Plumb It Right! R&B Wholesale Distributors, Inc. Total Rooter & Plumbing

Power/Pressure Washing Crown Building Services Inc.

PSC Service Provider Directory — continued on page 54

www.aaoc.com

Apartment News

PSC Service Provider Directory continued from page 53 Private Investigations FPK Security, Inc.

Property Management 3M1S Home AIM Properties Allen Properties API Property Management Clarion Management, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Optim Real Estate Services Company Orange County Property Management Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons WIRE Associates

Property Management Software ARIZE Anyone Home Appfolio, Inc. Luminous Rentler RokitNow VERO Vesync Yardi Systems Inc.

Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Pacific Premier Bank Perch Wealth Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Surface Restoration

Real Estate Broker

Dedicated Transportation Services TO’ and MO’ Towing

Alliance Portfolio CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company Optim Real Estate Services Company

Reconstruction AMS Construction Baldwin Construction Commercial Restoration Company EmpireWorks Reconstruction and Painting FSI Construction WICR Waterproofing & Decking

Recycling Strategic Sanitation Services

Resident Screening Intellirent Rentler SafeRent Solutions VERO Yardi Systems Inc.

Roofing

Property Management Staffing & Training Approved Real Estate Multi Team Services NPM Staffing an InterSolutions Company The Liberty Group

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction Royal Roofing.com (RWS&P, Inc.)

Signage AArrow Sign Spinners, LLC Direct Signs and Designs

Rain Gutters

Security Services/Patrol Services

Argos Homes Systems McCarthy Roofing

ADT Multifamily ARIZE California Safety Agency FPK Security, Inc. The Flying Locksmiths USGI — Upland Group Vesync

Real Estate/Investments Alfa Investments & Loans Alliance Portfolio CBRE Multifamily SoCal – Dan Blackwell & Team DM Smithco Gorman & Associates Investment Capital Real Estate Kairos Investment Management Company Kay Properties & Investments Company

Apartment News

Staffing Service Approved Real Estate InterLink Multifamily Staffing

www.aaoc.com

January 2022

AMS Construction Surface Experts of South Irvine

Sustainability/Green Energy NextLevel Optima

Telecommunications Cox Communications

Towing

Training Clarion Management, Inc.

Trash Services Strategic Sanitation Services Valet Living

Tree Service Mariposa Landscapes, Inc.

Utilities & Sub Metering Conservice Livable

Video Commercials NPM Staffing an InterSolutions Company

Video Surveillance Assure by Remote Ally

Water Heaters California Rooter & Plumbing DCM Services, Inc Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heater Man, Inc.

Waterproofing AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp. WICR Waterproofing & Decking

Water Removal ATI FIRST ONSITE Restoration Restoration Management Company

Website Development/Online Advertising Apartment SEO

Windows & Doors Crown Building Services Inc. Mesa Artificial Turf/Garage Doors Moore Replacements The Door & Window Company The Flying Locksmiths

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. 3M1S Home John Nguyen 4100 Birch St, Suite 100 Newport Beach, CA 92660 (800) 835-1376 john@3m1s-home.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net AArrow Sign Spinners, LLC Michael McCullough 4312 Valeta Street San Diego, CA 92107 (323) 944-2002 info@AArrowAds.com

Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 68 for the location of our ad.

ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnma rtin@adt.com

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 56

Coin-Operated WASHERS/DRYERS

Generous Lease Commissions and Free Machines for Your Apartment Laundry Rooms Serving California Since 1956

We Offer to You: • Commission Plans • Lease Plans • Purchase Plans • Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

1-800-473-8812 • 714-633-1811 www.apartmentlaundry.com

January 2022

www.aaoc.com

Apartment News

PSC Contact Index —

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

continued from page 55

Alliance Portfolio James Perry 120 Vantis Drive, Ste 515 Aliso Viejo, CA 92656 (949)349-1322 rprajitno@allianceportfolio.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com

See the Advertisers Index on Page 68 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

See the Advertisers Index on Page 68 for the location of our ad.

Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 68 for the location of our ad.

American 1031 Adam Bryan 10111 Petit Avenue North Hills, CA 91343 (310) 903-6757 adam@american1031.net

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 68 for the location of our ad.

Engagement and automation tools through Contact Center and CRM software.

API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com

See the Advertisers Index on Page 68 for the location of our ad.

Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

APARTMENT OWNERS, LANDLORDS, INCOME PROPERTY OWNERS      

Employment Practices Liability Business Income Coverage Cyber Liability & Data Breach Business Crimes Insurance Guaranteed Replacement Cost Worker’s Compensation Insurance

     

Liability Insurance Property Insurance Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains

Specializing in Multi-family, Affordable Housing & Home Owner Associations

Terri Simes Premier Income Property Insurance Serving all of California & Arizona CA License #0647512 Tsimes@farmersagent.com www.farmers.com/tsimes

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

Call 714-966-3000 today! Smart choices last a lifetime. 56

Apartment News

www.aaoc.com

January 2022

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 68 for the location of our ad.

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Associated Heating & Air Cheryl Brennan 1320B N Hancock St Anaheim. CA 92807 (714) 777-8833 kthomas@associatedheatingandair.com www.associatedheatingandair.com Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 edwina.garcia@atirestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net

Bassett Outdoor Contract Jonathan Bennett PO Box 1280 Haleyville, AL 35565 (205) 486-5102 jlbennett@bassettoutdoorcontract.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com Black Bird Fire Protection, Inc. 10282 Trask Ave Ste D Garden Grove, CA 92843 (714) 462-6095 info@blackbirdfire.com BluSky Restoration Contract, LLC Jose Linares 1183 Warner Ave Tustin, CA 92780 (562) 528-8000 jose.linares@goblusky.com Brian Berg Insurance Services, Inc. Brian Berg 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com

January 2022

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd. Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 68 for the location of our ad.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 68 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com

PSC Contact Index — continued on page 58

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 57

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

Orange County multifamily investment property sales and 1031 exchanges. See the Advertisers Index on Page 68 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Clarion Management, Inc. Elsa Laufer 101 Pacifica, #260 Irvine, CA 92618 (949) 383-4762 Elaufer@clarionmgmt.com Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com

Lic. #C36-1069122

Bonded & Insured / Serving all of orange county

Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com Crown Building Services Inc. Jason Maslach 548 Malloy Ct. Corona, CA 92878 (714) 694-1007 jason@crownservicesinc.com – www.crownservicesinc.com David S. Schonfeld, A Professional Law Corp. 801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

CALL FOR PRICING

714-715-3315

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. Direct Signs and Designs (NorCal Direct Marketing Inc. DBA) Angela Waugh 5151 Golden Foothill Pkwy, #110 El Dorado Hills, CA 95762 (916) 941-8046 angela@directsd.com — directsd.com

PSC Contact Index — continued on page 60

Apartment News

www.aaoc.com

January 2022

SEND US YOUR ARCHITECTURAL PLANS FOR A FREE QUOTE. We are the leading contractor of multi-family cabinetry in Southern California.

THE NEW KITCHEN ENVY OF THE NEIGHBORHOOD

OUR KITCHENS INCLUDE DESIGN, CABINETS & INSTALLATION.

January 2022

www.aaoc.com

Apartment News

PSC Contact Index — continued from page 58

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Apartment News

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Green Home Solutions TrueEnviro James Armendariz 20984 Bake Pkwy, Ste 100 Lake Forest, CA 92630 (909) 238-4169 socal@trueenviro.com Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 68 for the location of our ad.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 68 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction.

Major appliances for apartments.

EZ Drain & Plumbing Stacie Fluhrer 6709 Washington Ave, #944 Whittier, CA 90601 (714) 640-0699 ezdrainandplumbing@gmail.com

FIRST ONSITE Restoration Lisa McCollough 1275 N. Grove St Anaheim, CA 92806 (619) 537-9499 lisa.mccollough@firstonsite.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Tony Whitaker 5728 Teague Road Houston, TX 77041 (562) 243-6711 tony@fsiconstruction.com — www.fsiconstruction.com

www.aaoc.com

January 2022

See the Advertisers Index on Page 68 for the location of our ad.

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 68 for the location of our ad.

HandyCrew Services, Inc. Nir Bezalel 1400 Jefferson St., Suite E Anaheim, CA 92807 (714) 509-5045 nir@ochandycrew.com — www.ochandycrew.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com

PSC Contact Index — continued on page 62

NEW Stain Resistant Carpet

sq. ft.

Includes New Pad and Installation

Strong Durable Plush Carpet

sq. ft.

Includes New Pad and Installation

Vinyl Planks from

(material only) sq. ft.

Laminate Flooring from

80 (material only)

sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

Years in Orange County! • Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

January 2022

www.aaoc.com

Apartment News

PSC Contact Index —

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com

continued from page 60

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Insurent Rob McKenny 122 East 42nd Street, Suite 3600 New York, NY 10168 (646) 843-1713 cschoenau@insurent.com Intellirent Cassandra Joachim 632 Commercial Street, 5th Floor San Francisco, CA 94111 (415) 849-4400 info@myintellirent.com InterLink Multifamily Staffing Lisa Wetzel 17321 Irvine Boulevard Tustin, CA 92780 (949)400-1678 lisa@interlinkmultifamily.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com Independent insurance brokerage representing commercial building owners and operators.

Jetty Melissa Blazejewski 217 Centre St, Mailbox 118 New York, NY 10011 (855) 695-3889 hello@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 68 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com Kay Properties & Investments Company Patricia Aballe 21515 Hawthorne Blvd, 360 Torrance, CA 90503 (855) 899-4597 info@kpi1031.com

See the Advertisers Index on Page 68 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

See the Advertisers Index on Page 68 for the location of our ad.

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

32"

42"

54"

78"

102"

42"

$28.75

$31.05

$40.25

$46.00

$59.80

54"

$31.05

$34.50

$42.55

$50.60

$62.10

66"

$34.50

$35.65

$46.00

$51.75

$64.40

84"

$35.65

$37.85

$50.60

$45.00

$55.00

** Additional configuration pricing also available

➢ ➢ ➢ ➢ ➢

Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

January 2022

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

NEAT, FAST, HONEST

LIC. #828563

949-472-7516

L and D Appliance Corp. Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Dan Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 dbaldwin@lahydrojet.com LaundryUp Howard Lee 1070 N. State College Blvd. Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

See the Advertisers Index on Page 68 for the location of our ad.

Mariposa Landscapes, Inc. Liz Juarez 1107 East Walnut Street Santa Ana, CA 92701 (626) 526-0707 liz.juarez@mariposa-ca.com — www.mariposa-ca.com McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 68 for the location of our ad.

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Moore Replacements Mike Moore 1525 W MacArthur Blvd, Unit 16 Costa Mesa, CA 92626 (714) 963-0505 mike@moorereplacements.com Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com Multi Team Services Teresa Manzano Mendoza 17321 Irvine Blvd, #205 Tustin, CA 92780 (714) 727-6348 teresa@multiteam.net — www.multiteamservices.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

See the Advertisers Index on Page 68 for the location of our ad.

PSC Contact Index — continued on page 64

Ask about our Senior & Millitary Discounts

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ALL ROOFING SYSTEMS • New Roof • Roofing Specialist • Competitive Pricing • Roof Certifications • All Phone Calls Returned • Quality Craftmanship • Free Estimates the Same Day • Neat, Clean, Professional

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January 2022

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Apartment News

PSC Contact Index — continued from page 63

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net Anything related to concrete

OC Professional Maintenance Team Jennifer Barragan 1180 W. Ball Rd. #9134 Anaheim, CA 92812 (714) 583-8633 info@ocproteam.com

See the Advertisers Index on Page 68 for the location of our ad.

Oliver Mahon Asphalt Michelle Hogge 182 Wells Place Costa Mesa, CA 92627 (949) 548-6398 admin@olivermahon.com Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optim Real Estate Services Company Tom Gibbons 620 Newport Center Drive, 11th Floor Newport Beach, CA 92660 (949) 200-4610 tom@optimres.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 68 for the location of our ad.

Orange County Property Management Eric Reichert 16742 Gothard Street, Suite 117 Huntington Beach, CA 92647 (714) 840-1700 eric@ocmgmt.com — orangecountypropertymanagement.com See the Advertisers Index on Page 68 for the location of our ad.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 68 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Premier Bank Daniel Borland 17901 Von Karman Ave Suite 1200 Irvine, CA 92614 (949) 502-4325 dborland@ppbi.com — www.ppbi.com See the Advertisers Index on Page 68 for the location of our ad.

Luminous Joel Duchesne 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@luminousresidential.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 (800) 310-4897 commercial@patioguys.com Perch Wealth J.P. Ledesma 9940 Research Drive #200 Irvine, CA 92618 (949) 539-4200 JPLedesma@perchwealth.com

See the Advertisers Index on Page 68 for the location of our ad.

Plumb It Right! Terry Gepford 2135 North Orange Olive Road Orange, CA 92865 (949) 275-2913 terrylgepford@gmail.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 68 for the location of our ad.

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January 2022

PWS Laundry / Alliance John Endahl 12020 Garfield Ave South Gate, CA 90280 (323) 721-8832 jendahl@pswlaundry.com — www.pwslaundrywest.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 68 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent. See the Advertisers Index on Page 68 for the location of our ad.

RedRock Technologies Jake Tirabassi 15215 Alton Parkway, #200 Irvine, CA 92618 (949)386-0798 jaket@itredrock.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com Restoration Management Company Michelle Lopez 25172 Arctic Ocean Dr., Suite 100 Lake Forest, CA 92630 (949)274-6408 mlopez@rmc.com — www.rmc.com REVS (Refuel Electric Vehicle Solutions) David Aaronson 3753 Nottingham St Houston, TX 77005 (713) 927-1693 daaronson@refuelevs.com — www.refuelevs.com

See the Advertisers Index on Page 68 for the location of our ad.

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com See the Advertisers Index on Page 68 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

PSC Contact Index — continued on page 66

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714.446.0600 • www.svnvanguard.com

January 2022

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Apartment News

PSC Contact Index — continued from page 64

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 68 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

See the Advertisers Index on Page 68 for the location of our ad.

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 68 for the location of our ad.

SafeRent Solutions Paula Durner 3001 Hackberry Rd, Irving, TX 75063 (419) 367-7615 paula.durner@parkhillholdings.com

South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 68 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Marco Vartanian 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County. See the Advertisers Index on Page 68 for the location of our ad.

We are the leading screening and risk management provider for the multifamily industry.

Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Schiff & Shelton Laurie Schiff 3700 Campus Drive, Suite 202 Newport Beach, CA 92660 (949) 417-2211 laurie@schiff-shelton.com

SERVPRO of Newport and Huntington Beach South Jake Ness 21531 Surveyor Cir Huntington Beach, State 92646 (714) 962-9222 jness@servprohbs.com — www.servpronewportbeach.com S M Painting Corp. Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

Surface Experts of South Irvine Heath White 25 Grandbriar Aliso Viejo, CA 92656 (949) 471-0408 hwhite@surfaceexperts.com The Bee Man SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

See the Advertisers Index on Page 68 for the location of our ad.

TAG / AMS, Inc. Rick Denver 10572 Chestnut Street Los Alamitos, CA 90720 (562) 280-0177 rickdenver@tagams.com The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 68 for the location of our ad.

The Flying Locksmiths Matt Johnston 6402 Maple Avenue Westminster, CA 92683 (562) 758-7510 orange@flyinglocksmiths.com The Liberty Group Carrie Floyd 11801 Pierce Street, Suite 200 Riverside, CA 92505 (951) 744-0057 carrief@thelibertygroup.com — www.thelibertygroup.com

Apartment News

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January 2022

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com  We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (714) 715-3315 totalbfrp@gmail.com

See the Advertisers Index on Page 68 for the location of our ad.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221  brian@touchpoint365.com — www.touchpoint365.com Trane/American Standard Brett Massie 2315 185th Avenue East Lake Tapps, WA 98391 (206) 406-3307 Brett.Massie@TraneTechnologies.com Trident Inspection Group Jeff Clark 1572 Lanai Way Tustin, CA 92780 (714) 644-0122 jeff@tridentinspectiongroup.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com VERO Richard Philpot 335 Madison Avenue, 4th Floor New York, NY 10017 (703) 850-8730 richard@sayvero.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 68 for the location of our ad.

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Water Heater/boiler service and installation.

Wesierski & Zurek LLP, Lawyers Thomas B Cummings Esq. 1 Corporate Park Dr, Fl 2 Irvine, CA 92606 (949) 975-1000 tcummings@wzllp.com — www.wzllp.com

Multi-family specialists

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com Ygrene Energy Fund Emily Ramey 2100 South McDowell Blvd. Petaluma, CA 94954 (415) 261-7578 emily.ramey@ygrene.com Zebra Construction Inc. Michelle Durey 145 S Fairfax Ave Los Angeles, CA 90036 (310) 890-3989 info@zebraconstruct.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

AMS CONSTRUCTION “Your Trusted Partners”

Renovation & Roofing Expert

Do you know… AAOC is non-profit? That means YOUR dollars come back to

YOU!

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www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California! Excellent Customer Service & Competitive Pricing! January 2022

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Apartment News

ADVERTISERS’ INDEX

January 2022 Apartment News Magazine

Articles inside

Developing An Emergency Preparedness Plan to Manage Supply Chain Disruptions

Holiday Party Recap

Sending Strong Signals — A Luxury No More