The Titans GCC May 2023

All About the Right Moves

Rise of the Power

In 2023, CIOs continue to navigate the challenges of digital transformation and cybersecurity in a rapidly evolving technology landscape. They are increasingly seen as strategic business partners, driving innovation and growth, and are leveraging emerging technologies such as AI and blockchain to stay ahead of the curve. IT leaders are no longer just responsible for managing technology, but are increasingly playing a crucial role in driving business strategy and growth. This shift has been accelerated by the pandemic, which has highlighted the importance of digital transformation and agility in the face of uncertainty.

In this issue of Titans, we have once again brought to you over 12 CIOs who have shared their inputs on how they see 2023 transforming their organization culture and how are they, as the head of tech in their organization, planning to build their team and making them future-ready. We also delve into how diversity and inclusion is one of the topmost priorities for organizations and how this factor is working in a positive way for the IT team.

In this issue of Titans Magazine, we delve into the changing role of IT leaders and the challenges they face in navigating this new landscape. Against this backdrop, the Global CIO Forum is launching the World CIO 200 Summit 2023 Roadshow from July to September, with the theme 'Rise of the Power'. The imagery of the eagle, which symbolizes majesty and power, captures the spirit of this event. The summit aims to bring together the world's most influential CIOs to share their insights and experiences, and to explore the latest trends and technologies that are shaping the future of IT.

We hope you enjoy reading this issue of Titans Magazine and gain valuable insights into the changing world of IT leadership. Thank you for your continued support.

We are ready for the Flight of the Eagle, are you?

ANUSHREE DIXIT GLOBAL HEAD, CONTENT AND STRATEGIC ALLIANCES

MANAGING DIRECTOR

Tushar Sahoo

CO-FOUNDER & CEO

Ronak Samantaray

GLOBAL HEAD, CONTENT AND STRATEGIC ALLIANCES

Anushree Dixit anushree@gecmediagroup.com

ASSISTANT EDITOR

Rehisha PE rehisha@gecmediagroup.com

SALES

Richa S richa@gecmediagroup.com

Anuradha Basu anuradha@gecmediagroup.com

Ines Ben Rejeb ines@gecmediagroup.com

COMMUNICATIONS LEAD

Jennefer Lorraine Mendoza jennefer@gecmediagroup.com

CREATIVE LEAD

Ajay Arya

DESIGNER

Rahul Arya

ASSISTANT DESIGNER

Vikas Chandra PRINTED

MUBARIK HUSSAIN, Director of IT Bloom Holding

ABDULRAHMAN KHAIWI, Head of IT Department Emirates National Schools

LENISH KANNAN, Group IT Head Western International Group –Geepas/Nesto/Royalford/ Gala/Cosmo/Parajohn/ Younglife/Mark&Save…etc.

SANIL ABDULLA MANOLY, Head of Information and Technology University of Wollongong Dubai

BHARATHI MASILAMANI, Group SVP of Technology Axiom Group of Companies

AJAY RATHI, Chief Transformation Officer Druce International

MUNEER V ABDURAHMAN, CIO Al Sadhan Group – SPAR Stores, KSA

VIVEN BHOWANI, Managing Director LSD Open: Middle East

SHIJIN PRASAD. R.S, Group IT Head Cure Medical Centers, Cure Pharmacy & Al Nokhba Medical Center

MOHAMMED NAYEEMUDDIN AKHTAR, Director - ICT Neuro Spinal Hospital

MAKKARIM MOWLANA, IT Director Iqarus Gulf

KASHIF RASHEED, Head of IT PMO Union Coop

Leveraging Technology,

Expanding the Business

As business growth occurs and new solutions are implemented, provision is made for developing and building teams.

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Increased investment in the latest technology solutions by businesses to give them a competitive edge, increase revenue, reduce costs and become more efficient. Increased usage of cloud, AI, IoT, analytics, and customer experience solutions by businesses.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, when diversity improves the culture and performance of the company reduces the staff turnover and also has a direct impact on the successful growth of the company. Diversity brings in broader viewpoints and ideas which increases innovation and which also results in better engagement and enhanced services for a broader customer base.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

It is a work environment and culture that supports the staff in an environment where they are able to develop and grow and their values are aligned with the companies’ values, missions and goals.

WHAT IS THE MOST ENGAGING OR SATISFYING

ASPECT OF YOUR JOB ROLE?

Constant growth and development, keeping informed of the latest technological solutions and deploying them to enable and support businesses.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Managing the hard and soft changes and challenges that come with digital transformation and deployment of solutions.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Developing and growing the department and skillset of staff and enabling and supporting the businesses with the deployment of new technological solutions to support their business needs.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

As business growth occurs and

new solutions are implemented, provision is made for developing and building teams, whether that is skillsets or additional staff.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

When you are leading a team you need to have two things:

In the middle east region, as companies are culturally diverse here, you also require culturally diverse teams to engage effectively across the businesses.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

Supporting the significant growth of businesses and enabling them through the use of technology.

DEFINE 2023 IN 3 WORDS.

Technology, Innovation and Ecosystem

Where Tech Meets

Business

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Cybersecurity is expected to be the biggest driver of Business IT Spending, followed by AI, Machine learning, Automation, and Analytics. Exploring the opportunities and conducting a feasibility study on ChatGPT and OpenAI tools to enhance business operations and customer engagement. Moreover, there is skill gap to be addressed.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Indeed, people look forward to working in a diverse team, where they get along to learn more about the different ethnic groups, and cultures in the outlook and appreciating the difference. This in turn enhances the tolerance in the ecosystem.

ABDULLA MANOLY, Head of Information and Technology University of Wollongong Dubai

SANIL

Make sure that the users are provided with training and resources for the best use of the technology.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

Flexible, Neutral, and Progressive. Leading a team where the team members encourage each other, be supportive and share their ideas and work towards achieving the organizational goals.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Onboarding, acceptance, and user satisfaction of new technologies and optimal use of the technology by the end users.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Users’ resistance to change, resource constraints, and user expertise in utilizing the technology. However, I provide them with the possibilities on

how technology can enhance their productivity. Make sure that the users are provided with training and resources for the best use of the technology.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Back to basics, conduct gap analysis, check the readiness, streamline, and work on policies, processes and procedures for the adoption of AI, Automation and Cloud migration. Furthermore, to Implement the recommendation and exploring the feasibility of AI, Automation, etc.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

• Focus on the capability required to ensure smooth operations

• Focus on team strength, identify the weakness and remediate

the gap by providing guidance and training

• Conduct team meetings, Adhoc one on one, brainstorming, and training sessions

• Acknowledge their effort and appreciate, guide and inspire

• Focus on building relationship and gaining the trust of the team members

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Throughout my career I have been lucky to work in a diverse team, even my current team we have 6 Males and 2 Females from 4 different regions and the extended offshore team from Australia, Malaysia, and Honk Kong.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

a. Roll out of Managed Service, onboarding of managed service partner, develop, enhance and deliver a technical matrix that was used to design and scope all the Manage Service components which in turn helped smooth operations

b. Building the network and providing the framework for the smart campus initiatives

DEFINE 2023 IN 3 WORDS.

Challenging, Opportunistic and a Learning Curve

Aligning Digital Transformation with

Business Strategy

My plan for 2023 is to drive digital transformation across our retail business.

MUNEER V ABDURAHMAN, CIO

Al Sadhan Group – SPAR Stores, KSA

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

I believe that the IT industry will continue to be a driving force of innovation and transformation in 2023, as organizations increasingly leverage emerging technologies to improve their operations and better serve their customers. As CIO of SPAR stores, I am committed to staying ahead of these trends and ensuring that we are using the latest IT tools and solutions to drive our business forward.

The industry will continue to experience significant changes and advancements in 2023. Here are a few key areas where I see the industry heading:

Increased adoption of Artificial Intelligence (AI) and Machine Learning (ML): AI and ML will continue to be among the top trends in the IT industry in 2023. Organizations will increasingly leverage these technologies to automate and optimize business processes, gain insights from large amounts of data, and provide more personalized customer experiences.

Continued growth in cloud computing: Cloud computing will remain a dominant force in the IT industry, as more organizations move their IT infrastructure and applications to the cloud. This will enable greater scalability, flexibility, and cost savings for organizations of all sizes.

Greater emphasis on cybersecurity: With the rise of

cyber threats and data breaches, cybersecurity will continue to be a top priority for organizations in 2023. This will involve the use of advanced security tools, such as AI-powered threat detection and response systems, as well as ongoing employee training and awareness programs.

Advancements in edge computing and the

organizations are embracing diversity and creating more inclusive workplaces to foster growth and success.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

Internet

of

Things (IoT): As more devices become connected to the Internet, organizations will increasingly adopt edge computing and IoT technologies to process and analyze data in real time. This will enable faster decision-making and more efficient operations in a wide range of industries.

Use of data analytics: Retailers will continue to leverage data analytics to gain insights into customer behaviors and preferences, optimize supply chains, and make better business decisions. This will require the use of advanced analytics tools and platforms, as well as skilled data scientists and analysts.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Absolutely. There has been a growing recognition of the value of diversity in the workplace, including the benefits it brings to employee engagement, innovation, and customer satisfaction. As a result, more

My dream work environment would be a place where every employee feels valued and supported. A culture of trust, collaboration, and innovation would foster growth and success. We would embrace diversity, sustainability, and digital transformation to create a dynamic and inspiring workplace that reflects our commitment to excellence.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

As an experienced CIO in retail industry, the most satisfying aspect of the job is the ability to make a meaningful impact on the business. By leveraging technology to improve processes, optimize operations, and create better customer experiences, I can help drive growth and success for the organization while also supporting the professional growth and development of my team.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my job is balancing the need for innovation with the constraints of a rapidly evolving retail landscape.

Adapting to new technologies while ensuring security, scalability, and alignment with business goals requires a strategic approach and continuous learning to drive sustainable digital transformation.

for professional development and growth, and align team goals with organizational vision to drive digital transformation and achieve business success.

to achieve success in today's global business environment.

WHAT

IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

My plan for 2023 is to drive digital transformation across our retail business by leveraging emerging technologies such as AI, ML, and IoT to create a more personalized customer experience, streamline operations, and optimize supply chain management. This will align with our organizational vision and help us achieve our 2023 business goals while remaining agile and innovative.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

As CIO of Retail industry, I plan to build high-performing teams by fostering a culture of collaboration, innovation, and continuous learning. I will attract top talent, provide opportunities

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I led a diverse team to implement a new digital strategy. The team comprised members from various countries, including India, Middle East and Africa, with different backgrounds, skill sets, and communication styles. During the project, we encountered several challenges due to cultural differences, including conflicting work styles and communication barriers. To overcome these, we leveraged our strengths, built trust, and embraced diversity. We conducted regular team-building exercises, encouraged open communication, and held cultural awareness sessions to gain a deeper understanding of our team members' cultures. Ultimately, we were able to create a more effective team that delivered better results, highlighting the importance of embracing diversity

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

My most significant contribution to the company in 2022 was the successful implementation of an omni channel retail solution and an integrated retail platform. This allowed us to create a seamless shopping experience for our customers, both online and in-store. It improved inventory management, streamlined operations, and reduced costs while increasing revenue. We were able to better understand and cater to our customers' needs, ultimately boosting customer loyalty and enhancing the overall customer experience.

DEFINE 2023 IN 3 WORDS. “Innovation, Automation, Growth”.

For Retail industry 2023 will be “Omnichannel Experience Revolution”.

preferences of each patient. This approach will improve patient satisfaction and outcomes.

3. Mental health: The healthcare industry will also prioritize mental health, recognizing the importance of addressing mental health issues as part of overall healthcare. This will involve increasing access to mental health services and reducing the stigma associated with mental illness. Overall, the healthcare industry is poised for significant growth and change in the coming years, with a focus on improving access, quality, and outcomes for patients.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

In today's business world, companies are realizing the immense benefits of having a diverse workforce. Not only does it lead to increased innovation and improved decision-making, but it also enables businesses to better meet the needs of their diverse customer base.

However, it's not just about hiring a diverse group of employees. Creating an inclusive workplace culture that values and respects diversity is equally important. This involves addressing issues such as unconscious bias and discrimination, and actively promoting diversity in hiring and promotions.

Despite these benefits, many

organizations still struggle with recruiting and retaining a diverse workforce. It's essential for companies to actively work on overcoming these challenges and creating a workplace that is truly inclusive and diverse. By doing so, businesses can unlock the full potential of their employees and drive long-term success.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

An ideal work environment and culture should foster open communication, collaboration, creativity, and innovation. Additionally, it should prioritize the well-being of employees and promote a healthy work-life balance, while also championing diversity, equity, and inclusion. To create a dream work environment, it is essential to establish a culture of transparency and trust.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

As the ICT Director at Neuro Spinal Hospital, I find the most fulfilling aspect of my role to be the ability to utilize technology to enhance patient care and outcomes. This involves creating and implementing innovative solutions to intricate healthcare ICT issues, as well as working alongside a diverse group of stakeholders to achieve organizational objectives. I am fortunate to have the unwavering support of the senior management team at NSH in these endeavors.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

One of the most daunting challenges of working in healthcare is navigating the intricate regulatory environment while ensuring compliance with stringent data privacy and security requirements. This task also involves managing a rapidly evolving technological landscape, addressing competing priorities, and balancing the needs of diverse stakeholders, all while working with limited resources. By staying up-to-date with the latest regulations and technologies and by carefully managing their resources, healthcare organizations can continue to provide high-quality care while navigating the complex healthcare landscape.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Investing in digital transformation and emerging technologies is a must for businesses that want to stay ahead of the competition. By embracing digital transformation and leveraging technology, companies can enhance their operations, streamline workflows, and increase efficiency. Emerging technologies such as artificial intelligence and the Internet of Things have the potential to revolutionize business processes and improve customer experiences.

However, with the increasing

concerns over data breaches and cyber-attacks, businesses must prioritize data security and privacy to protect sensitive information. This means implementing robust security measures and ensuring that all employees are trained to handle sensitive data securely. Investing in training and development is also crucial to ensure that staff is equipped with the skills and knowledge necessary to leverage technology effectively. By providing ongoing training, businesses can ensure that their employees are up-to-date with the latest technologies and can use them to their full potential.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

We have already begun the process of building our team, and our focus is on the following key areas:

Roles and Responsibilities: It is crucial to clearly define the roles and responsibilities of each team member. This ensures that everyone knows what is expected of them and has adequate knowledge about their colleagues' roles.

Open Communication: We encourage open communication and transparency to create a culture where team members feel comfortable sharing their ideas and concerns. This fosters a collaborative environment where everyone can contribute to the team's success.

Professional Development:

We invest in the professional development of our team members to help them build new

skills and stay up to date with the latest technologies. We also focus on developing their soft skills, which are essential for effective collaboration with colleagues, stakeholders, and clients. Reward and Recognition: We believe in recognizing and rewarding team members for their contributions and successes. This helps to boost morale and promote a positive team culture. By focusing on these key areas, we are confident that we can build a strong and effective team that will deliver exceptional results.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Leading a diverse team with members from different cultural backgrounds can be a challenging task. It is crucial to understand that cultural differences can significantly affect how team members communicate, work, and approach problem-solving. To overcome these challenges, I follow a three-step process that has proven to be effective in building a cohesive and productive team.

Firstly, I prioritize building trust with each team member by getting to know them and their cultural background. I actively listen to their perspectives and show respect for their unique viewpoints. This approach helps to create a safe and inclusive environment where everyone feels valued and heard. Secondly, I ensure that communication channels are open, and everyone has an equal opportunity to contribute.

I understand that language barriers and cultural differences can impact communication, and I work to address these challenges. By promoting effective communication, we can avoid misunderstandings and work towards achieving our goals as a team.

Lastly, I recognize and respect cultural differences within the team. I understand that these differences can impact how team members work and approach problem-solving. By valuing and respecting these differences, we can promote inclusivity and create a team that is stronger and more effective.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

In addition to successfully implementing Nabidh in a short timeframe, we collaborated with our internal team, HIS vendor ISC, and DHA to ensure a seamless process. Furthermore, we completed ERP migration and integrated it with HIS, while also introducing new departments that involved equipment integration and end-user training. Our team's dedication and expertise allowed us to achieve these milestones efficiently and effectively.

Building an Exceptional IT Team

An organization is in need of an efficient and strong IT team to work towards the organizational goals and innovation.

ABDULRAHMAN

KHAIWI, Head of IT Department Emirates National Schools

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

The education sector will continue to adapt to the changing landscape of technology and student needs, and as IT leaders we need to stay informed and innovative to stay ahead of the curve mainly in the following areas.

• Artificial Intelligence (AI) and Machine Learning (ML)

• Cybersecurity

• Hybrid Learning model/offering

• Skills Gap between what students are learning in school and what employers need in the workforce

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

The IT industry trends are playing a positive role in promoting diversity, equity, and inclusion in the workplace, and this trend is likely to continue in the coming years.

In recent years, there has been a growing recognition of the importance of diversity, equity, and inclusion in the workplace. This has led to an increased focus on creating more diverse and inclusive work environments, and IT industry trends have played a key role in this effort. For example, many companies are leveraging technology to create more inclusive hiring practices, such as blind screening tools that remove identifying information

from resumes to reduce unconscious bias. Furthermore, the rise of remote work has also created new opportunities for increasing diversity in the workforce, as companies can now hire talent from all over the world.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspect of my role maybe summarized by keeping up with technological change, balancing innovation with risk management, managing complex projects, aligning IT with business objectives, and managing talent and resources. Furthermore, budget constraints challenge all leaders across the board.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

A dream work environment and culture would prioritize collaboration, flexibility, open communication, professional development, and work-life balance.

• Individuals are encouraged to work together, share ideas, and collaborate on projects

• Providing flexibility in terms of work hours, location, and project ownership

• A work culture that fosters open communication and encourages individuals to speak up and share their ideas

• An environment that offers opportunities for professional development, training, and

upskilling

• An environment that prioritizes work-life balance

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

• Driving Innovation by identifying and implementing new technologies and processes

• Strategic Planning developing and executing technology strategies that align with the organization's overall business objectives

• Leadership and Team Building involving mentoring and coaching team members, developing talent, and fostering a positive work culture

• Problem-Solving using analytical and critical thinking skills to find creative solutions to challenging problems

• Impact on the Business contributing to the growth and success of the business can be a highly motivating and satisfying aspect of the role

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Several new projects are lined up as part of our second wave of IT Digital Transformation as follows:

• Low code Zero code (LCZC) platform to be our single platform for internal processes automation across all internal and external solutions

• Building a comprehensive procurement solution on top of the LCZC platform

• Introduce the eCorrespondence system and a unified central document management system

• Introduce a security awareness campaign that we consider a continuous effort in nature

• In addition to the listed projects, we will be doing the continuous improvement cycle for all recently introduced solutions and services responding to user's feedback and business requirements and enhancing the overall brand reputation

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Building a strong and effective IT team is critical for the success of the organization, which requires careful planning. Here are some steps that I follow to build an IT team:

• Identify Required Skills and expertise needed

• Develop Job Descriptions that outline the responsibilities, qualifications, and experience required

• Recruit Candidates involving posting job listings, conducting interviews, etc.

• Train and Develop Team Members by investing in training and development programs to ensure the recruited team will perform their roles effectively

• Foster a Positive Work Culture that promotes collaboration, innovation, and creativity

• Continuously Evaluate and Improve the IT team and identify areas for improvement. This can involve collecting feedback, monitoring KPIs,

and implementing changes to improve team performance and productivity

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Leading a culturally diverse team can be challenging, but it can also bring great benefits in terms of creativity, innovation, and global perspective. It involves understanding, empathy, and effective communication. The key factors in the successful leading such a diverse team would be:

• Understand Cultural Differences

• Foster Open Communication

• Build Trust

• Provide Cultural Training

• Foster Inclusivity

• Lead by Example

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

The year 2022 had a multifold technology acceleration that enables a 360-degree, holistic view of the education business priorities and has been key to achieving the school’s goal of operational excellence. Some of the major projects we have introduced are:

• Facial recognition and AI-based time and attendance solution, which is interconnected with all relevant internal systems

• Human capital management solution that covers the complete cycle of HR requirements, starting from

talent acquisition throughout the staff career path until retirement

• ERP system upgrade from MS Dynamics to Dynamics 365.

• Introduced more than 50 different dashboards and reports for the C-level management and department heads using Microsoft Business Intelligence, and Power BI

We also introduced modern cybersecurity measures which are essential, not only to protect against monetary loss and prevent disruption but also, crucially, to protect students from harm

• Implemented SD-WAN, the software-defined wide area network across all of the six campuses in the UAE that brings benefits of saving cost, enhancing resilience, and optimizing network bandwidth utilization

• Brought in an endpoint detection and response (EDR) solution as part of enhanced protection against ransomware attacks and other threats on end-user devices and servers

• Last but not least, using the hyper-converged infrastructure and server virtualization, enhancing resilience, system uptime, reduced backup and restore window, and enhanced RTO and RPOs for the core and mission-critical IT services and solutions

DEFINE 2023 IN 3 WORDS.

1. Transformative

2. Innovative

3. Collaborative

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

I see the tech industry pivoting around two central axes in 2023 and beyond.

A) Economics: As many leaders of tech conglomerates across the globe have said, I also do believe that 2023 is the year of “efficiency and productivity increase”. The ongoing economic tightening is pushing the boardroom & leaders at companies to pay close attention to efficiency. Elon Musk at Twitter, for good or bad, has interestingly &

Managing Tech-Driven

Innovation

perhaps unintentionally, shown the way to run the same product/company with 80% less tech workforce. While I agree not all can cut so deep or become 80% more efficient immediately but given the hugely different tech landscape of today - with cloud, open source, AI and others - it is a forcing function to revisit many of the underlying assumptions.

B) Innovation: “Necessity is the mother of invention”. With increased efficiency mandates and the need to grow evermore, innovation kicks in and companies will

turn to truly innovate on products, processes & people. 2023 started with a big bang for tech innovation with the widespread adoption of Open AI & Chat GPT. This newfound “lightsaber” tool is sure to propel in-house innovation by leaps and bounds for many of the tech companies in the next decade.

IN

YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

2023 started with a big bang for tech innovation with the widespread adoption of Open AI & Chat GPT.

BHARATHI

MASILAMANI, Group SVP of Technology Axiom Group of Companies

Axiom is headquartered in Dubai UAE, with satellite offices in KSA and other countries in the GCC region. Dubai is known for its hugely cosmopolitan culture and multicultural workforce. We take pride in having a diverse multicultural workforce from 20+ countries working at Axiom. Interestingly enough, all five of our department heads directly reporting our CEO are from 5 different countries! While we are working towards improving gender diversity on the senior management level, we currently have 15%+ Sr. Managers who are women and are leading sizable business charters. This diversity has helped us launch and operate multiple products and business units catering to a wide range of customers & businesses.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

As a former Amazonian, many of the leadership principles of Amazon have been ingrained in my blood. My dream work environment would be to work in a team/company that is aligned, across team & across employee levels - by core principles and business goals as a whole. Transparent communication and transparent metrics-driven performance evaluation are key to getting everyone aligned as well. In order to achieve this, it is important to break away from bureaucratic chains of command to instant / quicker decisionmaking paradigms. This will work

only if, as a company, we are willing to take risks, ready to make mistakes sometimes and see success in many. In my humble opinion, this forms the basis of a great corporate culture.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

At Axiom Group, we have a very open & transparent operational model. Everyone from the CEO to Sr. leadership to manager and employee is “fully hands-on”. This “all hands on deck” & transparent culture permeates through the entire company, which is very satisfying.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

As a group leader of the technology department, the products, business processes, and priorities across multiple business units vary a lot. Juggling between these and being able to find the common denominator to look for opportunities for optimization and efficiency is an interesting ongoing challenge.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

We are all hands on deck in transforming our corporate IT infrastructure and applications to Open Source, being Cloud Native and fully agile. We expect to reduce our costs by at least 50%.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

As a tech organisation, we have high standards for skill set and culture fit. We have equal opportunities and are fully eager to grow the team with the bestin-class engineering team. We have absolutely zero bias toward candidates' race, gender, age, or nationality. Skill set, culture fit, and demonstrable delivery is all that are required to grow internally.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

As mentioned earlier Axiom is already a multicultural team and I am happy to lead this technology department. In all my prior stints such as CTO of Namshi or Sr. Manager at Amazon in Seattle, I have had the great pleasure of working and leading multicultural and gender-diverse teams.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

We have made a huge decision to pivot more towards Open Source and being fully Cloud Native. We are going ahead with this change in 2023 and expect to see significant efficiencies, both in terms of cost and reliability going forward.

DEFINE 2023 IN 3 WORDS.

• Efficiency

• Innovation

• Consolidation

Fixing Foundation and Future

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

From the ongoing market trends relevant to the regions of the world, the over shift is to further push automation, AI and digital transformation. All entities that do not realize that potential within their respective industries will fall behind and invite a greater risk of becoming irrelevant.

SHAWKI JADAA, Head of IT, Principle Managing Consultant: Digital Transformation & Greenfield Infrastructure Projects,

Gaining a multitude of industry exposures and learning insights is a top satisfactory reward.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

In some businesses yes while others cling to a homogeneous blend that maintains similar cultural harmony. Sometimes, it is not an easy process to adjust staff of differing attitudes and cultures to work with each other cooperatively.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

A modern workplace that enables tranquillity, avails focused thinking and lacks distraction. A positive workflow and distribution of roles & responsibilities that fulfils clear strategic objectives among the teams of the business.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The ability to maintain flexibility, adaptability and diversity of interaction with folks from all walks of life and experience backgrounds. Gaining a multitude of industry exposures and learning insights is a top satisfactory reward.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Bringing people onboard with little resistance to see the common good that information sharing and cohesive cooperation offer to

project objectives. Bringing buy-in to long-term visions.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

To continue operating with a successful attitude and seek out interesting challenges that broaden the horizon of experiences, contribute positively to the market exposures, and enable further business opportunities.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

By situating opportunities with relevant experience and skillsets that communicate their thoughts clearly. I am always keen to expand my connections network with folks that can contribute constructive ideas, discussions, and thoughts.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Having worked on a wide

spectrum of project engagements, the best example is when you are working with contractors and consultants coming from diversely differing cultures. The Sidra Hospital project in Doha, Qatar had been one of the most memorable when we had teams from Qatar, Jordan, Lebanon, the UK, Egypt, Italy, Palestine, the United States, Mexico, India, Netherlands, Bangladesh, Pakistan, Malaysia & Nepal.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

Working with wonderful clients and meeting new principles, SMEs, and project teams from all walks of life in environments that have offered to learn more about businesses that were previously unknown.

DEFINE 2023 IN 3 WORDS. Untapped Growth Opportunities!

Artificial Intelligence:

Creating Value in Businesses

Our teams are already using bleeding-edge AI technology to assist us with collateral development.

VIVEN BHOWANI, Managing Director LSD Open: Middle East

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

In 2023, I can see an increased focus on Artificial Intelligence (AI), data and information security. I believe that the industry will also grow an even greater appreciation for how interrelated these concepts are.

AI is a very trending topic at the moment and tools such as ChatGPT have inspired new energy around the potential application of AI technology. We will see some new use cases for AI and see it being increasingly integrated into business beyond what is built into traditional software offerings. As businesses start to explore and experiment with AI more, the importance of data will come into play again. This will bring a rejuvenated focus around data

quality integrity and classification. The more that we focus on our data, we will be reminded of how important it is to secure this data. This will create a focus on information security as we integrate additional data sources and use new tooling to enable our AI technologies.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE? The level to which diversity is embraced obviously varies between organizations, countries and even teams. It is also influenced by so many factors such as culture, leaders and even the understanding of what diversity truly entails. Overall,

on a global level, I believe that awareness is increasing but it is not yet deliberate enough. In my experience, the companies that have benefited most from diversity have embraced it through gender, ethnicity, age, ability, orientation and many other factors. The ones that have not, have not embraced it fully or limited it to just gender or ethnicity.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

During my career, I have been exposed to many different companies and their environments. The ones that I have thrived in most gave me opportunities to innovate, to challenge myself, and to grow

and be grown by the people around me.

My dream environment entails all these attributes but also one that offers me flexibility, embraces diversity and aligns with my core values of integrity and strong ethics.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

It is navigating the breadth and complexity that comes with the role. I have the privilege of participating in strategic business conversations, shaping important initiatives across various business domains and playing a role in building Talent. No two days in my role are the same and I love that the start of every day brings new challenges to be overcome and at the end of every day brings a sense of achievement.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

As an organisation that prides itself on being atypical, doing things that are different has always placed us at the forefront of technology trends and encouraged us to operate differently. This can however come at the cost of remaining focused. The most challenging aspect of my job is to ensure that we always remain aligned with a broader vision and focus on value creation for our partners and customers.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE

THE BUSINESS FORWARD WITH TECHNOLOGY?

A core focus for us in 2023 is expansion into new regions to meet the demands of our customers and partners. We will focus on enabling our new operations in the Middle East and Mauritius, where technology will play a significant role in our efforts to digitize and automate our operations. We see the optimization of our operations as a testbed of innovation. In fact, our teams are already using bleeding-edge AI technology to assist us with collateral development, graphic design and research.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

As a leadership team, we subscribe to the concepts of Satori (learning through insights and enlightenment) and Kensho (learning through experience). This year, we will invest heavily in our Talent Management plan to ensure that we fine-tune our balance between these concepts. In certain spaces, we will fasttrack our learning by partnering our people at all levels of the organisation with mentors. In the spaces where we innovate, we will create new mechanisms to grow through experience and experimentation.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Having been a part of global organizations, I had the privilege of being a part of and leading

very diverse teams. This really enlightened me around the breadth and value of diversity. I learned how different cultures think, how they value different things, and how important simple and clear communication can be. This allowed me to create a more inclusive environment that worked to avoid misunderstandings and create a culture of trust and collaboration. The better we got at this, the faster we got at solving complex problems, unlocking different perspectives, being more relevant to a broader customer base and creating more harmonious and productive teams.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

I changed roles at the end of 2022. When I left my previous organisation, it required my team to step up to a broader and more strategic level within their roles. Watching them successfully navigate this transition gave me a great sense of pride and reminded me, that as leaders, we must also measure ourselves on the capability of our teams and remember when it is our time to move on so that we ourselves, and the people around us, can continue to grow.

DEFINE 2022 IN 3 WORDS.

World of opportunity!

IT World:

Barriers and Success Factors

Managing IT projects in unpredictable and difficult environments is challenging.

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Given the dynamics of the business and global economic conditions, new business opportunities could appear even tomorrow. The company is now well-positioned to take these opportunities. It has the capacity to move quickly and the resources to ensure success. With this in mind, the company is looking to the future with confidence.

MAKKARIM MOWLANA,

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

My dream work environment is one that promotes a positive work environment that is flexible and allows for an adequate work-life balance. In this way, I will have the opportunity to learn and grow professionally both for myself and my team. I believe that company culture is a crucial component of any successful organization. My motivation will be bolstered by a work culture that values creativity and collaboration.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

It's satisfying to do work that's engaging and lets me accomplish quality tasks with clear goals. I enjoy being able to focus on meaningful and engaging work. I'm eager to take on new challenges and put my skills to the test. For instance, I would be highly motivated to work on challenging projects that require me to learn new skills and technologies.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Managing IT projects in unpredictable and difficult environments is challenging, especially when delivering IT value at a rapid pace and working on multiple projects scattered around the globe. Due to the complexity and dependencies involved, changes to the IT infrastructure,

deploying an application, or updating IT systems can be challenging.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Our department plan is to implement a comprehensive digital strategy and address security vulnerabilities to protect company infrastructure and systems.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Through educating them and guiding them and supporting them whenever the team needs it. Furthermore, effective communication with team members is so important. I also listen to their ideas and suggestions and take them into consideration.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I manage a global team spanning

all over the world. I communicate with them daily. I find it fascinating and an opportunity to learn about different cultures and perspectives.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

Delivered and managed medium to large-scale projects in the US in 5 different locations was the most significant contribution. This includes providing technical support remotely and onsite for over 1500 users and supporting 1000 endpoints. As it was a crucial project that had to be completed on short notice, the company was thrilled with the outcome. The project was delivered on time and within the budget. The client was very satisfied and it has led to a longterm partnership.

DEFINE 2022 IN 3 WORDS.

Purpose, Present and Awareness.

Creating a Diverse Workforce and

Inclusive Workplace

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

strategic approach to technology can help organizations achieve their business goals.

There has been a significant increase in awareness of diversity and its positive impact on the workplace in recent years, and this trend is likely to continue in 2023. Many companies are now recognizing that a diverse workforce can bring a range of perspectives, skills, and experiences, leading to greater creativity, innovation, and problem-solving.

In 2023, we may see a continued focus on building more diverse teams across all industries, with companies investing in recruitment practices that actively seek out candidates from underrepresented groups. Diversity training programs may also become more prevalent, helping employees to recognize their own biases and understand how to work effectively with colleagues from different backgrounds. Additionally, there may be a growing emphasis on creating more inclusive workplace cultures, where all employees feel valued and supported. This may involve providing resources such as employee resource groups, mentorship programs, and flexible working arrangements that can help employees from diverse backgrounds to succeed and advance within

LENISH KANNAN, Group IT Head Western International Group –Geepas/Nesto/Royalford/Gala/ Cosmo/Parajohn/Younglife/ Mark&Save…etc.

A thoughtful and

Overall, the increased awareness of diversity and its positive role in the workplace is a positive trend that is likely to continue in 2023 and beyond. By embracing diversity, companies can create a more inclusive and innovative workplace that benefits all employees and the organization as a whole.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

A dream work environment and culture would be one where we feel valued, supported, and empowered to reach our full potential. It would foster a sense of community and collaboration, where ideas and feedback are openly shared and respected. It would prioritize work-life balance, offer opportunities for personal and professional growth, and recognize and reward employees for their contributions. It would promote diversity, equity, and inclusion, and prioritize sustainability and social responsibility.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

A few aspects that are engaging

and satisfying are problemsolving, managing the team, passion for technology, continuous learning, creating new applications and also build new changes to improve the business, collaboration and innovation.

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Based on current trends, here are some possible directions for the IT and retail industry in 2023,

• Increased adoption of AI and automation: The integration of AI and automation will continue to revolutionize the IT and retail industry, allowing for greater efficiency, accuracy, and personalization of services

• Growth of e-commerce: E-commerce will continue to grow at a rapid pace, with more consumers preferring to shop online. This will lead to increased competition among online retailers, with a focus on improving customer experience and delivery times

• Enhanced cybersecurity measures: With the rise of digital transactions, there will be an increased focus on cybersecurity, with companies investing in stronger security protocols to prevent cyber-

attacks

• Expansion of omnichannel retail: Retailers will continue to focus on providing a seamless omnichannel experience, allowing customers to shop both online and offline with ease

• Emphasis on sustainability: Sustainability will become a more significant concern for retailers and IT companies, with a focus on reducing waste, increasing energy efficiency, and promoting eco-friendly products Overall, the IT and retail industry is expected to continue to evolve rapidly in the coming years, with technology playing an increasingly significant role in shaping consumer behavior and business practices.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The most challenging aspects of my job role are Technical complexity, Time pressure, Constant learning, Communication, Cybersecurity threats, and Managing, Retaining, and Building the team.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Organizations can take their business forward with technology by:

• Identifying business goals and objectives: The first step in using technology to advance a business is to identify the

organization's goals and objectives. This will help determine which technologies will best support those goals

• Conducting a technology assessment: It's important to assess the organization's existing technology infrastructure and identify any gaps or areas for improvement

• Developing a technology roadmap: Based on the assessment, a technology roadmap can be developed to prioritize technology initiatives and determine timelines for implementation

• Investing in emerging technologies: To stay competitive, organizations should invest in emerging technologies such as RPA, RF ID, Self-Checkout, Big Data platforms, AI and machine learning, which can offer significant benefits in terms of efficiency, productivity, and innovation

• Ensuring data security and privacy: As technology becomes more integrated into business operations, it's important to prioritize data security and privacy to protect the organization and its customers

• Developing a culture of innovation: Finally, organizations can take their business forward with technology by fostering a culture of innovation, where employees are encouraged to explore new technologies and approaches to solve business challenges

Overall, a thoughtful and strategic

approach to technology can help organizations achieve their business goals and stay competitive in today's rapidly changing landscape.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

To build effective teams we should Define clear roles and responsibilities, Identify the required skills for each role, Recruit and hire the right talent, Provide proper training and development, proper communication and collaboration, and finally Create a positive work environment.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

I have mostly worked with Indians as UAE and India are closely associated and the IT Skills and projects are mostly done by Indians. In 2013 & 2014, when I worked in one of the local companies in UAE, I recruited a Pakistani and managed him. Also, I worked as a Program manager from 2017 to 2020, handling several government projects in UAE. I used to work with more than 10 different nationalities.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

• Setting up an IT Company in India within a short period of time and IT Recruitment of employees successfully

completed in India

• RPA Project -

Solution: As a use case for automating this process, we use Automation Anywhere’s RPA bot solution. The digital bot, once deployed, would mimic the human task by creating and uploading the weekday or weekend promotions into the Inhouse application on a weekly basis

The Result: With the RPA implementation from Automation Anywhere, 100% of the promotion entry process into the inhouse tool has now been automated. The implementation has saved approximately 12 hours of manual effort each week, thus increasing the productivity of the employees involved in this effort by over 80%

While this RPA implementation has no doubt directly reduced the manual effort for the employee, it has also improved operational efficiencies for the Group, while also providing its customers a better experience, at all times.

• Microsoft LS Central upgrade to all business entities. Also, SAP CAR implementation for all the retail business entities

• The Internal IT Digital team & IT Security team have been built in a short span of time

• Visited all the GCC countries & India and solved several business requirements in SAP and LSC

• Brought Security features for the Nesto Inaam application and Roll out to all GCC countries

DEFINE 2022 IN 3 WORDS. Awards, Projects & Travelling

Unlocking the Power of

‘Business for Technology’

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Looking forward is always very tricky. The tech space is spinning very fast and the hype at the start of the year may not sustain by the year's end. 2022 started with excitement around NFTs, crypto, and metaverse and by the fall NFT faded, crypto caught cold and metaverse struggled to find a footing. 2023 started with a ChatGPT bang and the social media hype around it would fade by the year's end. What I see is more work around health tech and sustainability. With the economic headwind, we will see companies focusing on developing products around their core capabilities. Automation, process reengineering and data analytics with an element of AI/ML will be on the frontline.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

There is a positive shift towards diversity both in gender and culture. As people start coming back to offices, diversity is playing a very positive role in emotional and personal connections. The individuals are now performing well in diversified teams.

Chief Transformation

Officer

In 2022, we acquired a bigger company and integrated all the systems into one common.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

Positive Aptitude and Attitude toward every problem can lead to great solutions. A collaborative work culture, where everyone has the propensity to pick the cudgel and deliver is always a dream come true. Freedom to express and be patiently heard can bring out the best in the team.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The job role is not just something you do for yourself or the company. The success of team members, the successful delivery of the project and the smiling faces of stakeholders are the most satisfying moment. Making a positive impact on the success of the company and on society, in general, is a blissful moment.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

The digital landscape is changing furiously. A lot of buzzwords are popping up and the management

would like every one of them to be there in the company at the least budget cost. Finding the right talent to deliver complex business-enabling solutions is another challenge.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

2023 might not be very different in terms of department strategy, as we break long-term goals into short waves of delivery. Business for technology is being the core, but the stakeholders need to be made more literate so that they understand the difference between digitization and digital transformation.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

The team will be a mix of experienced and new college grades. With senior members getting opportunities to mentor beginners and the newbies can see the potential for growth. Selflearning targets and horizontal growth will be the core building block of the teams.

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Today I have team members from Southeast Asia, Asia, Europe and Middleast and they all contribute to bringing a common understanding of the country, culture, language skills and personal strength. A project that involves teams from Singapore, the UK, Vietnam, India, and Dubai is completing the financial system consolidation by end of the April.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

In 2022, we acquired a bigger company and integrated all the systems into one common, one including sales & services, CRM, Email, websites and contact center within a short span of 2 months. This allowed the business to go to market in a short span of time with common branding.

DEFINE 2023 IN 3 WORDS.

Sustainability and health tech.

Tech-Driven Healthcare:

The Future with Possibilities

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

One of the biggest trends that were already in motion in 2022 and is likely to continue in 2023 is the integration of new technologies into healthcare. This includes the use of electronic health records which is been centralized with Authority where patients and doctors can see the patient records regardless of which facility they are, telemedicine, wearables, and artificial intelligence to improve patient outcomes, increase efficiency, and reduce costs.

Another trend that is likely to continue is the shift towards value-based care, which focuses on providing high-quality care at a lower cost. This approach emphasizes preventive care, patient engagement, and the use of data to inform decision-making.

In addition, healthcare is likely to continue to face challenges related to the aging population, chronic diseases, and healthcare workforce shortages.

PRASAD. R.S, Group IT Head Cure Medical Centers, Cure Pharmacy & Al Nokhba Medical Center

SHIJIN

The healthcare industry is likely to continue to evolve and transform in 2023.

MOST ENGAGED IT CONTENT PORTAL ON LINKEDIN

These challenges will require innovative solutions and collaboration across different sectors of the healthcare industry. Overall, the healthcare industry is likely to continue to evolve and transform in 2023 and beyond as new technologies, regulations, and demographic changes impact the sector.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Yes, there is an increase. The workplace is mostly promoting diversity, equity, and inclusion in the workplace. Some of the ways in which they focus are:

• Be aware of unconscious bias

• Communicate the importance of managing bias

• Develop a strategic training program

• Make it easy for people to participate in employee resource groups

A diverse workplace allows for more ideas and processes. This diversity of talent means a broader range of skills among employees, as well as a diversity of experiences and perspectives which increases the potential for increased productivity.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

I enjoy working in an environment

where the members of the team have a good work ethic. I like working with competent, funny people who like to get things done. It’s important to me to feel that I can trust my team members to always do their best because I do. I also prefer working in a group where team members can encourage each other and share their ideas. And I enjoy working for a company where I know I can continue to grow my skills both personally and professionally.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

Work-life balance, the atmosphere in the team and Flexible working & autonomy.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

Advancement Concerns.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT?

HOW DO YOU PLAN TO TAKE THE BUSINESS FORWARD WITH TECHNOLOGY?

Our major plans for 2023 are implementing or upgrading security measures to comply with new authority standards, planning for data growth, and Improving efficiency with automation. We are in the process of implementing AI platforms to improve our Customer Experience and Engagement. As we are growing, we are in the process of implementing the latest ERP

to streamline business processes by automating manual tasks and improving inventory management.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

To build the best team I always follow the most common below steps:

• Establish company culture

• Define everyone's roles and responsibilities

• Ensure that everyone feels respected

• Stay as organized as you can

• Encourage your team members

• Communicate as much as you can

• Be open to giving and receiving feedback

• Celebrate each good moment with your team

• Value your team's diversity

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

Mostly in all projects, I might have a culturally diverse team. Last year while we implement a new Hospital Information System for our Cure Medical Centers, I was leading a culturally diverse team. I was handling the most effective method by understanding my colleagues to get to know them and develop a friendship focused on more than work. I feel it's critical for my colleagues to realise that I respect their personal experiences and ideas. Simple ways to establish these connections include speaking with them for a few minutes each day in the office pantry or asking them to have lunch. Whenever we engage, I always make an effort to incorporate my colleagues'

personal experiences into our discussions.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

• Replacement of our existing Hospital Information System with a new HIS

• Set a controlled workflow

• Digitized most patient medical reports

• To comply with the authority standards which helps to pass Authority Audit with minimum findings

• Implemented technologies to improve data security to comply with Authority Standards. All our branches are now ADHICS Certified with good scores

• Centralized our Datacentre using P-P Wi-Fi which reduce 1/8 of the cost

DEFINE 2023 IN 3 WORDS.

Three words I see as a person are:

• HEALTH

• HAPPINESS

• SATISFACTION

Three words I see as a Healthcare

IT Expert are:

• Artificial Intelligence in Healthcare

• Remote Healthcare - Virtual Hospitals, Healthcare Communities, and Telehealth

• Robotic Process Automation (RPA) in healthcare – for Claims Processing, Appointment

Scheduling, Revenue Cycle

Management, and Compliance

Monitoring

Nurturing

the Innovation Potential in the Team

Build relationships with team members by actively listening concerns and understanding their cultural differences.

KASHIF RASHEED, Head of IT PMO

WHERE DO YOU SEE THE INDUSTRY HEADING IN 2023?

Based on the current trajectory, the IT industry is expected to continue its rapid growth in 2023, with a focus on emerging technologies such as Digital Transformation, Low Code platforms, AI, ML, RPA, and the Internet of Things (IoT). These technologies will enable companies to operate more efficiently, improve their customer experiences, and develop new products and services. Additionally, there will likely be an increased focus on cybersecurity and data privacy to protect companies’ assets and customers' data.

IN YOUR OPINION HAS THERE BEEN AN INCREASE IN THE AWARENESS OF DIVERSITY AND THE POSITIVE ROLE IT PLAYS IN THE WORKPLACE?

Diversity and inclusion have been gaining increased attention and awareness in recent years, both in society and in the workplace. Many companies are recognizing the importance of having a diverse workforce, not just in terms of race and gender, but also in terms of age, culture, and background. There have been several initiatives to promote diversity and inclusion in the workplace, such as unconscious bias training, mentorship programs, and diversity recruitment efforts. Many companies are also setting diversity and inclusion goals and measuring their progress toward achieving them.

PLEASE DESCRIBE YOUR DREAM WORK ENVIRONMENT AND WORK CULTURE?

The work environment would likely be one that fosters open communication, collaboration, and innovation. A positive work culture that values teamwork, accountability, and work-life balance would also be desirable.

WHAT IS THE MOST ENGAGING OR SATISFYING ASPECT OF YOUR JOB ROLE?

The most engaging and satisfying aspects of my role include leading a team toward a common goal, solving complex problems, and seeing a project through from conception to completion.

WHAT IS THE MOST CHALLENGING ASPECT OF YOUR JOB ROLE?

As an IT PMO professional, some of the most challenging aspects of my job role are managing multiple projects simultaneously, balancing competing priorities and resources, and navigating complex organizational structures and politics to ensure project success.

WHAT IS YOUR 2023 PLAN FOR YOUR DEPARTMENT? HOW DO YOU PLAN TO TAKE THE BUSINESS

FORWARD WITH TECHNOLOGY?

In 2023, the business plans to leverage emerging technologies such as AI, ML, blockchain, and (IoT) to improve business operations. These technologies can be used to streamline processes, automate repetitive tasks, and provide real-time

insights that enable better decision-making. Moreover, cybersecurity and data privacy measures to protect company assets and customer data are also on the top priority list.

HOW DO YOU PLAN TO BUILD YOUR TEAMS?

Identifying the roles and skills required to achieve the team's goals. Recruit the right talent with a range of backgrounds, perspectives, and experiences which can help foster creativity and innovation and lead to better decision-making. In addition below strategy can further leverage the team building and optimizations:

• Develop positive team culture

• Encourage open communication & collaboration

• Teamwork

• Provide regular feedback and recognition

• Training and development

• Empower team members

• Values work-life balance

CAN YOU TELL ME ABOUT A TIME YOU LEAD A CULTURALLY DIVERSE TEAM?

It is important to understand and respect different cultures, backgrounds, and perspectives to recognize and appreciate the unique strengths and values of each team member. Build relationships with team members by actively listening to their concerns and understanding their cultural differences. It is important to establish trust and open communication channels to foster a positive work environment. Establish clear

expectations for team members, including work quality, deadlines, and communication and ensure that everyone understands the goals and objectives of the project. Encourage collaboration with team members to work collaboratively and encourage everyone to contribute their unique perspectives to the project.

WHICH WAS YOUR MOST SIGNIFICANT CONTRIBUTION TO YOUR

COMPANY IN 2022 AND HOW DID IT IMPACT OR INFLUENCE THE BUSINESS?

Launched a new E-Commerce platform and Mobile APPs which significantly contributed to our sales. Furthermore, while development we consider the following:

Design a user-friendly website and APP that should be visually appealing, easy to navigate, and have a clear call to action. Ensure that the website is responsive,

mobile-friendly, and optimized for search engines.

Develop a robust product catalog, implement a secure payment system and include state of the art search engine on the website which provides personalized search as per customer past behavior.

DEFINE 2023 IN 3 WORDS. I can define 2003 as "Digital Transformation", "Innovation", and "Strategic alignment".

2023 ROADSHOW

RISE OF THE POWER

One of the most celebrated events in the IT regime, The World CIO 200 Summit, is back in its full glory this year. Global CIO Forum recently released a sneak-peek into the event this year with an imagery of the majestic Eagle and the theme of ‘Rise of the Power’.

The Roadshow is touring 50 countries in 2023 (40 countries in 2022) and will be conducted in the month of July-September. As the tradition goes, after completion of the roadshow, the Great Grand Finale of the event will be held in September in Baku, Azerbaijan on September 2022.

With Year of the Eagle, we are reminded of the great strength and vision of this majestic bird. In many cultures, the eagle symbolizes leadership, power, and vision but most

importantly - FOCUS. We believe that these are key qualities that IT leaders need to cultivate in order to succeed in today's fast-paced and ever-changing business environment.

WCS200 is much more than just a conference, it is a yearround hive of activity across the globe, dedicated to keeping its finger on the pulse of the sector and communication within the industry alive. The conversation never stops with exclusive invitation only country specific briefings, celebrating success of local CIOs for their contribution & designed to inform the content of the main event. This is supplemented by post event networking session, and advisory boards. As experts in the market, WCS200 shares insight and intelligence throughout the year with its community & celebrate

the success of entire industry.

The World CIO 200 2023 roadshow is designed to help IT leaders develop and enhance these qualities. Through a series of workshops, knowledgesharing sessions, thoughtprovoking life experiences, keynote speeches, panel discussions, and networking events, we will explore the latest trends and innovations in IT leadership.

The World CIO 200 Summit Roadshow is an event that brings together top CIOs from around the world to share knowledge and experiences on topics related to information technology and digital transformation. The event is attended by leading IT companies and organizations, and it provides an opportunity for CIOs to network, learn from peers and industry experts, and stay

up-to-date on the latest trends and developments in the field of IT.

CIO 200 event will identify industry experts and their great achievements from 50 countries, and will honor them with the CIO 200 Awards.

The winners are divided into 4 key categories:

• LEGEND CIO: Lifetime achievement awards for more than 20 years of experience

• MASTER CIO: Experience of 15-20 years and unparalleled technological experience in the career life span

• LEADER CIO: Experience of 10-15 years and multiple domain expertise

• NEXT-GEN CIO: Experience of 5-10 years or less and undertaking mammoth projects in a shorter period of time

The World CIO 200 will be a mix of physical, virtual, and hybrid sessions held in the following countries:

Morocco

Northern Africa

Tunisia Northern Africa

Algeria Northern Africa

Jun 1, 2023

Physical

Jun 1, 2023 Hybrid

Jun 1, 2023

Hybrid

Libya

Northern Africa

Jun 1, 2023 Virtual Nigeria Western Africa

Jul 6, 2023 Virtual Ghana

Ivory Coast

Mauritiana

Ivory Coast

Ethiopia

Western Africa

Western Africa

Western Africa

Western Africa

Eastern Africa

Tanzania Eastern Africa

Kenya Eastern Africa

Uganda

Eastern Africa

Zimbawe Eastern Africa

Rawanda Eastern Africa

Egypt Northern Africa

South Africa South Africa

Botswana South Africa

UAE GCC

Bahrain GCC

Qatar GCC

Kuwait GCC

KSA GCC

Jul 6, 2023 Hybrid

Jul 6, 2023 Hybrid

Jul 6, 2023 Hybrid

Jul 6, 2023 Hybrid

Jul 6, 2023 Virtual

Jul 6, 2023 Virtual

Jul 6, 2023

Jul 14, 2023

Jul 14, 2023

Jul 14, 2023

Jul 10, 2023

Jul 12, 2023

Jul 12, 2023

Jul 17, 2023

Jul 20, 2023

Jul 24, 2023

Aug 1, 2023

Aug 5, 2023

Virtual

Physical

Hybrid

Hybrid

Physical

Hybrid

Physical

Physical

Physical

Physical

Physical

Physical

The program will conclude in a grand finale in Baku, Azerbaijan, with the 200 best CIOs chosen from these nations qualifying for The World 200 Awards 2023.

Oman GCC Aug 7, 2023 Physical

Srilanka Asia Aug 1, 2023

Brazil South America Aug 3, 2023

UK UK Aug 9, 2023

Taiwan East Asia Aug 14, 2023

Philippines South East Asia Jul 19, 2023 Physical

Jul 24, 2023 Physical Thailand South East Asia

Malaysia South East Asia

Jul 24, 2023 Virtual Singapore South East Asia

Jul 28, 2023

Physical Indonesia South East Asia

Jul 25, 2023 Physical Vietnam South East Asia

Hong Kong South East Asia

India Asia

Bangladesh Asia

Pakistan Asia

Belgium Europe

Spain Europe

TURKEY Europe

Switzerland Europe

Italy Europe

Netherlands Europe

France Europe

Germany Europe

USA US

Canada US

Jul 25, 2023 Virtual

Aug 5, 2023

Physical

Aug 24, 2023 Physical

Aug 24, 2023 Virtual

Sep 5, 2023

Physical

Aug 4, 2023 Virtual

Aug 24, 2023

Sep 4, 2023 Virtual

Sep 7, 2023

Physical

Sep 7, 2023 Virtual

Sep 7, 2023 Virtual

Sep 7, 2023

Aug 24, 2023

Aug 28, 2023

Virtual

Physical

Physical

Aug 28, 2023 Virtual

GEC MEDIA GROUP CONCLUDES 9TH EDITION OF

FUTURE IT SUMMIT 2023

GEC Media Group on Thursday concluded the 9th edition of Future IT Summit 2023 which was embellished by the attendance of over 200 IT decision-makers and some amazing panelists and keynote speakers.

The Future IT Summit is one of the most prestigious events in the technology industry, bringing together experts, thought leaders, and decision-makers from around the world to share their insights and experiences. This year’s edition was bigger and better than ever before, with a lineup of distinguished speakers, engaging panel discussions, and exciting networking opportunities. The Future IT Summit’s theme this year was Cloud and Automation Towards a Sustainable Business and Economy, and everyone gathered to discuss the latest trends, challenges, and opportunities in the field of cloud computing and automation.

In modern business, Cloud and Automation both

digital and business stand as one of the strongest contenders in helping business to reach the ESG goals. As organizations adopt more and more of automation tools and cloud-based platforms, we are moving inches closer to further reducing the carbon footprint.

The 9th edition of the Future IT Summit was an eye-opener as to how the technology pioneers are realizing this vision and bringing on board some practical use cases to spearhead the charts and make further inroads for other solutions to fortify an organization’s infrastructure.

The award winners were felicitated with The Titans Badge of Honor, Catalyst Awards and TOP 10 Happy IT Companies to work for Awards. The badge of honor felicitates the honorable CIOs who have made it to the Titans magazine in the year 2022-2023. The Badge of honor being presented to these CIOs is a recognition for their contributions to The Titans.

Charbel Zreiby, Director, Data Center Channel, Dell Technologies, MERAT.

Sriram Ganeshan, Associate Director, Solution Consulting, Kissflow.

Farid Najjar, Area Distribution Lead – EEMI, NetApp.

Manas Sarkar, Technical Director, Trend Micro.

Ali El Kontar, Founder and CEO, Zero&One.

Murthy Sadasivan, Solution Architect, Securenet FZC.

The Catalyst Awards are presented to companies who have excelled in marketing. Industry’s most coveted title and favorite awards ceremony is all set to recognize and honor the trailblazers in the industry who have been uplifting the brand and reputation of their respective organizations in these difficult times with various cutting-edge initiatives, platforms and marketpenetration and truly acting as ‘CATALYSTS’ in the everchanging market landscape. Also, Top 10 IT Companies which are happy places to work in are awarded and appreciated for their culture and ethos. The Top Ten Best IT Companies to Work for in 2023” is a one of its

kind recognition in the region for the IT Fraternity that would celebrate the ‘Exuberance’ of the people working in an organization. This special recognition felicitates and recognizes both fast-growing & established companies in UAE that offer tremendous career advancement opportunities together with leading-edge employee perks and benefits and most importantly valuable employee engagement.

The ceremony was kickstarted with a welcome note by Ronak Samantaray, Co-Founder & CEO, GEC Media Group followed by an editor’s note by Sonal Chhibber, Editor-in-Chief, GEC Media Group.

SEC _ RITY IS NOT COMPLETE WITHOUT U!

11th May, 2023

Dusit Doha, Qatar

18th May, 2023

KSA

25th May, 2023

Address Dubai Mall